Business ProfileforBackcountry.com

Returned two north jackets to backcountry after they initially screwed up the entire order forcing me to return it. Returned the items via a provided ***** label and after two weeks of waiting and lies from the **************** team they are still forcing me to wait on the warehouse to respond. Mind you, the warehouse was supposed to respond within a few hours according to one customer service agent. It has been *************************************************************************************************** the run around, despite previously confirming the receipt of my two items. The agents have contradicted themselves on multiple occurrences and continue to make me wait despite the Backcountry return policy indicating a processing of returns within 3-5 Business Days upon delivery. It has been more than 3-5 Business Days and Backcountry essentially is forcing me to take the blame as a result of their warehouse staff's incompetence (who cannot even respond to their own **************** team). ***** confirms the delivery of both items on June 24th and June 26th via their website. The following is chat log from an agent who confirmed the receival of my items:-Is there an issue? 1:35 PM -Okay no issue we received the items -I am waiting for my manager atm to issue you the refund. 1:37 PM -Okay, thank you very much. -I do appreciate that.1:37 PM Here is another confirmation of this receival from another agent:-I'll take a look 6:17 PM -OK 6:18 PM -Both show that have been delivered by ***** yesterday, it takes3-6 business days to process returns, once processed, the refunds are issued, and takes 3-5 business days to show on your statements -So as of right now all we can do is wait 6:24 PM