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Business Profile

Ski Equipment

Backcountry.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ski Equipment.

Reviews

This profile includes reviews for Backcountry.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Backcountry.com has 4 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 15 Customer Reviews

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    Review Details

    • Jeffrey H

      Date: 12/21/2024

      I've been a customer of the ********************** family of stores for over 15 years. I went out of my way to look for alternatives to relying solely on ******. In all that time, I was generally happy with the products offered and the level of customer service provided. There must have been a change of ownership, or a change of corporate circumstances, because Backcountry no longer does business as a customer centered organization. I ordered a pair of shoes that were on sale. When the shoes arrived I found they were much, much smaller than anticipated. When I went to return the shoes I was surprised to find the invoice indicated final sale, no returns. When I scoured the website I was able to see the language on some items, but in a font so small as to go completely undetected at normal glance, especially for a customer well north of 60 years old. ***************** which used to be a strength of the company, was unwilling to assist. This was in spite of the fact that customers pay the cost of return shipping. Such a disappointing end for my relationship with what I believed to be a good company.

    • Robert F

      Date: 10/24/2024

      I've had positive experiences in the past, but I recently ran into an issue with returning items. I returned three items packaged together in a single box (as instructed by their customer service) with two different returns. One of the items was refunded. The other two I've been waiting for a refund for two weeks. I've followed up with their customer service every few days and I keep being told that they are contacting the warehouse. I just want a refund for the sweaters I returned.

    • Ryan T

      Date: 08/23/2024

      I made a purchase with backcountry, they canceled my order and raised the price over 50% from when I purchased. **************** was terrible. They used to be a respected company, I am not sure what has happened to them.

    • Ronald H

      Date: 07/04/2024

      Backcountry.com sold me a pair of climbing boots claiming they were $367 on sale then as soon as I clicked on it, the price immediately went up to $460.75. I still purchased the boots the boots were supposed to arrive yesterday in between the time I purchased them and yesterday I noticed that backcountry.com charged my card for an additional $460.80. I disputed the charges with my bank saying that I have screenshots of everything. They said it was some kind of protection fee, but it overdrafted my account Because I had other stuff coming out and did not expect nothing like that to happen. I tried to call the establishment and got nobody until finally I got a hold of an Indian person who pretended to not understand me. I got frustrated once I realized my boots were still on the way , and when they took the money back off, they left the higher charge on my bank account, which was not what I agreed to. And my boots are still not here yet. There was total false advertisement, total lies and deception. I would never deal with this company again especially if youre a business that requires climbing boots.. And the reviews on ****** are all lies. You cannot even leave a review on ******. . Please protect yourself in your business and look somewhere else

    • Michael D

      Date: 03/20/2024

      This company is fraudulent. Buyer beware! I ordered from Backcountry a few times in the past with no issues. Decent prices and fast enough shipping so I had saw no issue with using them again. I ordered a pair of $100 Prana pants and within a day or two they sent an email stating they were shipped. The package arrived at my house and there was nothing inside but shipping filler. The person packing my order had apparently forgot to actually pack my order. I inspected the package and found no sign of tampering. Contacting customer service was the most insulting experience I have ever had. They basically accused me of lying and said there was NOTHING they could do about this. Never once even considering that their employee could have made a shipping mistake. Just the blaming and washing their hands of any responsibility. This is by far the biggest shopping fraud I have ever experienced and WORST CUSTOMER SERVICE I have ever witnessed. I am filing a police report and have contacted my credit card for a charge back, and reporting to the better business bureau. All this over a $100 pair of pants! Ridiculous! I'm spreading the word so no one else gets ripped off! Buyer beware!!!

    • Alicia E

      Date: 01/10/2024

      I just recently placed an order and needed it express shipped. Its currently in the carrier facility 30 miles from my house but I cannot retrieve my package because the address does not exist. I talked to gear headed ******** who tried to change the address for me but told me that would take days to process. I dont have days. I asked if they could change it to carrier pick up at the faculty. I lost the chat and had to log back on with another representative. The person was patient and tried to be helpful but basically had no good news for me. I have to wait days to pick up at the carrier facility. Unfortunately the item I needed was for today so I no longer can use it afterwards. Now I have to return it and lose out on my express shipping. I dont typically order from sites that arent Amazon but I gave it a shot. I may lose out on a 40 shipping charge but they lost the sale and my business. None of which matters but I figured I would share my experience!

    • Justin B

      Date: 10/21/2023

      Consistently poor customer service. ********************** is known in the outdoor industry as an example of how not to be. Every experience i have had with them has been frustrating, often requiring talking to 3 or more people who all say different things. There seems to be no leadership or uniformity in this company. Shopping at Backcountry is like shopping at a large department store; nobody wants to go there but they do because its the closest place that has what you need. I have emailed them complaints and concerns with no response. Inhave started email threads with questions and every new respose is from a different gearhead so if the fort person tells you something, the next responder only has what they can read on the first response. They do not care about customer service.

    • Anna B

      Date: 08/30/2023

      I ordered an iKamper Skycamp 3.0 rooftop tent. Every time I contacted Backcountry with questions I received a variety of responses which caused a lot of confusion. They also passed the tent onto two different freight companies and had poor communication with them and me. I eventually had to rent a trailer and pick up my tent at the final freight company so that I wouldnt have to take another day off work and have them skip out on another promised delivery date. When I contacted Backcountry about this issue they refused to let me speak to a supervisor and did not care about my problem in the slightest. They told me to keep taking days off work and wait at least 8 days for the freight company to deliver my product. They must give their employees a lot of paid time off, which I applaud, but the company I work for does not. I told the **************** Representative they could fix the problem by contacting the freight company to ensure a delivery date and/or refund me the freight shipping and the cost to rent a trailer but they reiterated that I should wait 8 days. The tent was also poorly packaged and had several bent sheet metal pieces. I fixed it myself because I never want to deal with Backcountry again.

    • Andrew W

      Date: 07/03/2023

      Have been charged multiple times for same order. Will not use again. Cannot contact someone at customer service without them telling me they cannot handle it

    • Henry A

      Date: 06/14/2023

      ! BACKCOUNTRY CHARGES YOUR CARD WITHOUT PERMISSION!!I purchased 2 hats online.Overnight Backcountry charged my card again.When I called they claimed it was a tax collection error.No on takes responsibility.No call from management (can only speak to offshore customer service)! ********************** CHARGES YOUR CARD WITHOUT PERMISSION!!

    Backcountry.com is NOT a BBB Accredited Business.

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