Business ProfileforRocky Mountain ATV, Inc.

After 10 years of buying from them, Rocky Mountain ATV (RM) refused to provide service to me based on another person's account activity. As it seems, a family member made a purchase as a Christmas gift for me and ordered with the same last name and billing address we use for certain online purchases. I don't know for sure, as RM would not provide specific detail about the order or the customer. Apparently, there was some dispute over this order and that person, unbeknownst to me, requested a chargeback on the approximately $100 purchase. More than a month afterwards, I made an order through my account for $250 and received an email shortly thereafter saying I they would not fulfill the order because of a chargeback on another account's order for which I had no record. I called Rocky Mountain to see what the issue was and they told me that they would not fulfill any orders because of the other person's chargeback. I had no knowledge of this and no control over the card used to make that purchase. To resolve the issue, ** told me to track down the other person to resolve the account as if it was my duty as a customer to collect their debts and resolve issue they have with other customers. After ten years as a customer who spent $1,200 in the last year alone, they would not fulfill any orders until I resolved a customer dispute they have with someone else.Had they released the hold and shipped my paid order I would have happily remained a lifelong customer. Instead, they asked me to track down another customer and harass them into settling a dispute that I was entirely unaware of and RM would not provide detailed information on. In years past I split my orders between local shops, Motosport.com and RM, but I had gradually started to shift most of my purchases to RM. That won't be the case, now. Motosport.com and BTOsports.com have never given me problems, and I have never had such an unusual problem with any other retailer.