Reviews
This profile includes reviews for Rocky Mountain ATV, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 34 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromCaleb M
Date: 02/21/2025
1 starCaleb M
Date: 02/21/2025
Completely frustrated!! They sold me a lift kit supposedly that fit my Polaris 800. The front worked but the rear lift was no good. Call them up to see about a refund and they said theres no refund for a part thats been installed. I told them their website says it fits and they said sorry its our company policy to not refund on a lift thats been installed. Its only been half installed its still in my garage. They dont care! All about them making money. Zero customer service help. I spent 6 hours installing the lift and now I got to uninstall it and eat the $150!! Ridiculous!
Rocky Mountain ATV, Inc.
Date: 02/25/2025
*****, we appreciate you submitting your feedback, though we spoke on the phone wanted to summarize our conversation here as well. As reviewed on the phone, after getting the *** number of your machine from you, unfortunately you placed the order online for the wrong machine. Because you entered the wrong machine in when purchasing the item, the part was sent for the machine you entered which is different than the machine you tried to install it on. Typically this isn't a huge problem and we can still get the item back from you then issue a refund or replacement. In this situation you mentioned on the phone call that you made modifications to the lift kit to try and make it fit. Because the item was modified and can no longer be sold as new it is no longer eligible for a refund or replacement. We completely understand that is a very frustrating situation however this is why we require customers to put their specific machine information in for machine specific parts online. if a part does not fit, we ask that you immediately get in contact with us so that we can try to work with you on replacing the part or getting you a refund. Again, unfortunately in this situation you attempted to modify the part so at this point it's no longer eligible for a refund. We apologize for the inconvenience.Review fromJamie R
Date: 01/06/2025
1 starOrdered a utv box and they sent wrong one and I refused delivery and they won’t give me my refund back been 13 daysReview fromShane A
Date: 09/16/2024
1 starShane A
Date: 09/16/2024
Stay away worst customer service and ******** . Never ever again would i buy from.Rocky Mountain ATV, Inc.
Date: 09/18/2024
*****, We appreciate your feedback and concern. We do our best to take care of our customers and ensure their experience with **********************/MC is one of the best. Looks like we reached back out to you regarding your product via email for a resolution and have not heard back from you. We want to help you with the issue so please reach back out so we can further assist you.Review fromDylan S
Date: 08/21/2024
1 starDylan S
Date: 08/21/2024
Ordered two sets of head studds with different part numbers, two are supposed to a different color was not aware of that until after this problem, all four where the same which is incorrect and my motor blew popping the cam chain, now a full rebuild has to be done to clear out the metal shavings , even though it was a freshly built motor. Dont trust them and when you call them they dont care about you , they even admitted to making the mistake but didnt care.Rocky Mountain ATV, Inc.
Date: 08/22/2024
*****, We appreciate your feedback and concern. We do our best to take care of our customers and ensure their experience with **********************/MC is one of the best. When customer receive product they are to review the product that all parts are correct before installation and if they are incorrect at the time of receiving the product we ask our customers to contact us so we can take care of the issue right away and to avoid any issues that can possible occur. We apologize for any issues you are having.Review fromJeff M
Date: 08/09/2024
1 starI have a similar complaint. I ordered an Gold O-ring chain from one of their sales assistance, and I did not notice that it was not an O-ring chain due to the fact that the bag was full of lithium grease and you couldnt tell if its an O-ring chain or not until I cut it and then I noticed it was not an O-ring chain. I called them back, they talked to the management, management said they will send the correct chain three weeks later. I called them back again and now theyre telling me that they reviewed the conversation between me and the sales associate and decided that that I ordered a non-O-ring chain, which is a lie better make sure you know what your ordering before you order it from them because they wont reimburse you for mistake.Review fromdennis t
Date: 07/01/2024
1 stardennis t
Date: 07/01/2024
Rocky Mountain has a policy that if they make a mistake and send you a product you didn't order, then you (the customer) are responsible to fix THEIR mistake and either send it back or pay for the product that they sent by THEIR own mistake. If you choose not to comply with either option, you can no longer order from them. So essentially you the customer are punished for THEIR mistake. You (the customer) are somehow financially responsible for their mistake. They would rather lose future business then to write THEIR mistake off as a loss and at least retain a paying customer long term.Rocky Mountain ATV, Inc.
Date: 07/03/2024
******, We appreciate your feedback and concern. We do our best to take care of our customers and ensure their experience with **********************/MC is one of the best. In rare situations like this when a customer receives wrong products that are higher in value we do attempt to get those products back. In your situation the product you accidentally received had a retail value close to $200. Because of the value of this product we sent a free shipping label so you could drop off that product and it could be returned to us at no cost to you. Typically when a product is received back we will also issue a gift card or credit as a thank you. Unfortunately in this situation the product was not shipped back to us which causes a flag for us to try and reach out and remind you to return the product. If possible. With higher value items like this we do flag the account for no orders until the product is dropped off at the shipper to come back to us. We understand this is frustrating as it was our mistake. However these mistakes are infrequent and correcting them helps us to keep our prices as low as possible as we minimize losses. we appreciate your understanding in this matter and will be reaching out to you shortly to help resolve this issue moving forward. Thank you,Review fromRICH M
Date: 05/02/2024
1 starAfter doing business with this company for over 20 years, they have adopted strange and questionable policies that border illegal. I recently bought a pair of tires online from them, they charged my credit card, and sent me an email confirmation all same day. Just like all my other orders went before. Then the next day I get a phone call requesting that I spend another fee to prove I made the order! I asked how spending more money would prove my identity and they answered they weren't sure but they were sure it was their new policy and even after they accepted my money they wouldn't ship tires till I paid the extra fee. I told them with THAT for an explanation, it sounded more like a scam and I cancelled the order.Review fromBlake H
Date: 04/27/2024
2 starsOrdered hundreds of dollars worth of parts and it took them 4 days to contact me to confirm my address. Their customer service is horrible. A huge delay for no reason and they did not care at all.Review fromjohn r
Date: 04/10/2024
1 starOrder #******** Ordered a Lexx slip on silencer kit for my XR650L. Instructions that came with kit were minimal at best and looked like someone just typed them up on word. Fit and finish with product was fine except they do not include a clamp from the mid pipe to oem header. None of this would have been a huge problem if i could have actually talked to their technical support. Sent several emails back and forth with their customer service with their responses being general and unhelpful. For some reason they will not let me talk with technical support, even after several requests. Bottom line, **************** at RM is poor at best. Company needs to set up a direct like for people to talk to tech support. Their customer service staff has no mechanical knowledge and has no business responding to peoples technical questions. RM has lost a customer...Review fromShane S
Date: 01/30/2024
1 starShane S
Date: 01/30/2024
There shipper lost a package. The company will not issues a refund until there satisfied that it is lost. But several people has been looking and all give the same B.S. answer. And won't issues a refund. Horrible customer service. 1 person says no manager the next says I'm a manager the next says nobody is here to handle the problems. Last tracking was 1/26 no further info on location 1/30 but that is not enough for them to issue a refund.Rocky Mountain ATV, Inc.
Date: 01/31/2024
We have started a trace on your package with the carrier at this time it can take 48 hours for us to hear back on what is going on with the package, once the claim is closed then that is when we can look into a refund. We apologize for any inconvenience this may have caused.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.