We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies
on BBB websites to remember your preferences, improve website performance and enhance user experience, and
to recommend content we believe will be most relevant to you. Most cookies collect anonymous information
such as how users arrive at and use the website. Some cookies are necessary to allow the website to
function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary Cookies must always be enabled

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
Share
Business Profile

Solar Energy Equipment Dealers

Skyline Solar, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Equipment Dealers.

Complaints

This profile includes complaints for Skyline Solar, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Skyline Solar, LLC has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 33 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have had several issues with Skyline solar to include damage to a newly shingled roof that they refused to pay the entire bill to replace it and now 1/3 (12) of our panels do not function. Like many of the people on the site, Skyline will not respond to phone calls or emails. I would highly encourage those having issue with Skyline to contact your State Attorney General's office and file a complaint with their consumer credit office.

    • Initial Complaint

      Date:02/26/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased solar panels from Skyline Solar in October of 2020. They were installed in December of 2020. They produced for ok, not great for almost 2 years. We recently found out from ******** **** Electric, that the panels have not been producing since January 2023. That's over 2 years we've been paying for them and they are not working. We have called Skyline Solar and the phones ring with a busy signal. This company is a scam and the owner is a *****. I wish we would have looked into this more before we purchased from them.

    • Initial Complaint

      Date:02/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm currently paying for solar panels that don't work from skyline solar but the company and the lifetime warranty has disappeared and cannot be reached.

    • Initial Complaint

      Date:02/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Installers came in April to apply solar panels. They were installed incorrectly and were to come back to correct the failed installation. They did not return for 5 months. I was told they were in Utah. In September 2023, they finally returned, fixed things and turned on the power. But for the 5 months from April to September, I was being charged monthly payments from the finance company, Setvicefinancecompany,LLC. I reached out to them but they said it is the Installer problem. I have emailed Skyline Solar several times to no avail. If you call them, it just hangs up and you get to talk to No One. *** ********. I suffered a brain injury DAI in Spring 2023 and was hospitalized and placed in therapy. This is why I did not reach out sooner. I am better now and could use your help, please. Thank you. I recently paid finance company $9,975.

    • Initial Complaint

      Date:01/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We recently purchased a solar system from skyline which we’re paying for now along with our energy bills. We were supposed to receive a $1000 referral, have access to help when needed and have been lied to by them. We’ve tried emails, texts and phone numbers we used as the system was being installed. Now that it’s finished and we need help none of those work. Any searches that pull up a skyline contact has busy signals/“oops this page can’t be found” responses. Never ever use this company if considering solar. The pattern seems to be entering a state and then closing up shop once they’ve made enough money. Scott Knudsen is the owner of the business and has a Utah address but no way to contact. Emma D********* was our salesperson who was easily reachable until installation was complete. She will not respond to her texts or emails either and she used all of that as well as zoom calls to work with us. We really hope no one uses this company for any solar needs. Wish we would have looked more into this company and people involved.

    • Initial Complaint

      Date:11/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased solar panels for our home on 9/28/23 and they have been working well but we have questions regarding production. We have attempted to make contact with the company via phone calls, email, text, placing work order tickets, etc., and have either never received a return response or recently, only get busy signals on their listed business phone, emails fail to go through, and mailboxes are reported full. We heard regularly from them once our unit was installed, asking for referral names of anyone we would know that would be interested in solar panels, but now once we have questions - cannot get anyone to respond.

    • Initial Complaint

      Date:11/21/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchase a solar system including many panels on our roof earlier this year. It went active in February/March. We utilized their lender and financed over $70,000 through Good Leap. Now the system is not producing electricity. I have called many times and get hung up on by the auto attendant. I have sent emails and requested service via their website but have had absolutely no response.

    • Initial Complaint

      Date:11/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We signed a disclosure for the solar to be installed with a 120 day guarantee on March 23,2024. There was severe lack of communication through the entire process, the company did not send my loan in until August 2024 and my install was not completed and live until October 15th 2024. That is way over the 120 day guarantee. I have tried to get in touch with the company with not response from email, contact inquiries on there website as well as by phone. They will not respond. In the 120 day guarantee they state that they will make loan payments until the install is completed. I expect 3 months of loan payments credited and they are not able to be reached to hold them liable in enforcing their guarantee. Worst off, they delayed the loan processing so the loan was not due to be paid until Nov 2024.

    • Initial Complaint

      Date:11/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have attempted to contact Skyline Solar several times through email, web support and phone. We have gotten zero response back from them and every time we attempt to call their provided phone number it seems as though the number is still there but the extensions are disconnected. All possible options to leave a voicemail are not available as all inboxes are full. This attempt has started back in July of 2024 as we requested repairs to our solar panels. They did come out and attempted to fix the issue but then created additional issues. We tried to contact them to inform them of these issues and that they would need to come back, but nothing from them. Now, here we are, still paying full payments, for solar panels that aren't even working, and can't even get in contact with this company to resolve this issue. Nor can we contact another company to come fix this as this voids our warranty with Skyline Solar.

    • Initial Complaint

      Date:11/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had solar panels installed March 2023, with great service. Our house was struck by lightning at night on 10/3/24, and our panels have been operating at half capacity since then. We have been trying to contact them several times with no acknowledgement or response back since 10/4. We have paid a significant amount of money for the panels, with a large loan left. Original loan was $48,751, amount left is $20,850.41. We specifically went with them based on reputation and service level which has now disappeared.

    Skyline Solar, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.