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Business Profile

Womens Clothing

SexyModest Clothing Boutique

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for SexyModest Clothing Boutique's headquarters and its corporate-owned locations. To view all corporate locations, see

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SexyModest Clothing Boutique has 3 locations, listed below.

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    Customer Complaints Summary

    • 28 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/22/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Very deceptive return policy. They make you pay a separate "free" return fee, What they do not tell you is they do not refund you your money. They o lt give an in store credit. I have been trying g to communicate with them. There is only an email option. Live chat has never been available when during posted hours. Stay away from this comoany.

    • Initial Complaint

      Date:03/18/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want a REFUND!!!!

    • Initial Complaint

      Date:03/17/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      False advertising. Placed an order based on knowing return policy as advertised first which states: We guarantee your satisfaction on every product we sell. Items returned will be refunded in full - including shipping and handling fees - and will be credited to the credit card used to place your order. You won’t be charged for the return shipping. After receiving order and requesting to initiate return three times by email and by AI chat no return option provided.

    • Initial Complaint

      Date:03/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Merchant did not fully disclose that no returns were available for credit. Merchant charged me additional for "quick ship" but then said that "quick ship" only brings the order to the top of the line and does not guarantee a "quick ship". No details available as to what "quick ship" means. I was charged for free returns and I was only given a credit for $146.00 when the total purchase was $156. As I emailed questions to the company, my emails were responded by condescending remarks which were unrelated to my request. Game playing. The quality of the product is subpar and not what is promised in the website. I want my credit card refunded.

    • Initial Complaint

      Date:02/11/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on February 3, 2025 for a Brigette Brianna travel set, and was aware of their free return service. What I didn't know is that they will not offer any refunds, only store credit. While the travel set arrived quickly, the material is very cheap and flimsy, and the fit was only appropriate for someone over 6 feet tall with a very short torso. I emailed several times to request a refund with NO response. I posted a comment on their Instagram page with the message of Please be aware that this store offers NO refunds, only store credit - which was promptly removed by SexyModest. It's unreasonable for any apparel company to deceive their customers that they will be refunded if unsatisfied. In addition, there are NO reviews on any of their websites or social media sites other than fake, happy customers. I don't believe this for a minute.

    • Initial Complaint

      Date:02/06/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the items 1/17 and was quoted a delivery time of 5 business days. There was zero communication from the company that the items were actually back ordered. These were not shipped until 2/3. They were purchased for a trip that had already passed. I requested the order to be canceled on 1/31 (before shipment). They ignored this and are now refusing to accept a return for a refund. Only offering store credit that I do not need or want.

    • Initial Complaint

      Date:02/04/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 2 major concerns with this company that I think need to be addressed: 1-the offer a “free returns and package protection that you have to pay an additional fee for on your order misleading you to believe you can return your purchase for a refund if you do not like the item only to find out when you click to start return that they do not offer a refund-only store credit. This is very deceptive and makes the buyer feel safe about purchasing as you assume with the extra purchase your covered to return and get a refund. I strongly believe the google reviews are paid or fabricated. You look at these reviews before making a purchase and the we’re all “rave reviews “. After the above purchase I reviewed more sites like yelp and BBB which all have horrible reviews.

    • Initial Complaint

      Date:12/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They will only give you store credit. I was unhappy with the products ordered and the company refused to issue me a refund. The policy is extremely misleading. I paid extra for return protection only to be denied the return. Do not purchase from this company. Poor quality and poor customer service.

    • Initial Complaint

      Date:11/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered clothing and PAID FOR FREE RETURNS. When attempting to return, they said I could only exchange and I should have read their site more carefully. The quality of the merchandise i received does NOT meet my standards and I do not want any other items from this store.

    • Initial Complaint

      Date:11/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company offers only a credit rather than a refund. This is not explained anywhere on their website or at any point in the purchasing process. I tried to return an item that was not the color shown on the website, and only then found out that I can only get a store credit.

    SexyModest Clothing Boutique is NOT a BBB Accredited Business.

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