2,165 Customer Reviews
Review from Kevin K
5 stars08/26/2024
Awesome service and very responsive. I would use this website again.
Blade HQ, LLC Response
08/28/2024
Thank you for your positive review! We're glad to hear that you had a great experience with our service and found us responsive. We look forward to serving you again in the future. Thanks for choosing us!Review from Piper K
5 stars08/26/2024
Awesome ??blade HQ is great to work with very nice and friendly and helpful service.Blade HQ, LLC Response
08/27/2024
Thanks for the awesome review! Were glad youve had a great experience with our team. Were here to help anytime you need us!Review from Terry L T
5 stars08/26/2024
Blade HQ is most appropriately described as considerate and mature in their dealings with their customers. I am sincerely grateful for how they dealt with my interest in every aspect of our exchange. I as a result will be continuing my relationship with them as I pursue the growth of my personal interest in collecting rare and unique blades. Thank you, and a particular thank you to ****** for her personal care for my needs. May our Lord bless you all, and every one you care for, yours truly, *****Blade HQ, LLC Response
08/27/2024
Thank you for your thoughtful and heartfelt feedback, *****. Were truly honored to have your trust and to be a part of your blade-collecting journey. ****** will be especially touched by your kind words. We look forward to continuing to support you as you grow your collection. May you also be blessed in all your endeavors.Review from Taylor B
5 stars08/25/2024
Dessert warriors keep me adding to my collection lol. It's amazing how many manufacturers are in.Blade HQ, LLC Response
08/27/2024
It's great to hear that the Dessert Warriors are keeping your collection growing! It's definitely exciting to see so many manufacturers getting involved. Keep adding to that collection!Review from Khalil R
5 stars08/25/2024
Very quick and helpful service, their team member *** was very nice and efficient helping me with an email issue involving a recent order. Will definitely be supporting them again in the future!Blade HQ, LLC Response
08/27/2024
Thank you for sharing your experience! We're thrilled to hear that *** was able to assist you quickly and efficiently. We appreciate your support and look forward to helping you again in the future!Review from Terry E
5 stars08/23/2024
Probably the best customer service experience Ive ever had. I contacted them using the link on the site to ask about a military discount. They contacted me back quickly to let me know what I needed to do. The same rep ********** stuck with me from the beginning of the interaction, right through to the end to make sure I got the discount. It was so nice to be able to work with a real person, and the same person the whole way through. Ill be a customer for life.Review from Dwayne L
5 stars08/23/2024
I really like this site. Being very interested in *** and tactical blades I check in pretty often, and my little issue with two factor authentication logging in was taken care of right away, and working with the representative let them know that there was a little omission in regards to help in informing some people about exactly how your two factor authentication works. Overall Im very satisfied and I look forward to browsing regularly, as well as now creating some wishlists and some future purchases.Review from Anna S
5 stars08/23/2024
Great knives and wonderful customer service, my question wasnt answered but that was my fault for not including my order number. But they were very professional and emailed back quickly.Review from Joe P
5 stars08/23/2024
Awesome people awesome products **************** was great. I have a return due a mistake of my own and they helped meBlade HQ, LLC Response
08/26/2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our products and customer service team. Mistakes happen, and we're always here to help make things right. If you need any further assistance with your return or anything else, please don't hesitate to reach out. We truly appreciate your support and look forward to serving you again in the future!Review from reese k
1 star08/23/2024
Will not be ordering from you again. Sent me a used knife that wasn't even the correct knife in the correct box. Refused to send out the correct order along with the return shipping label for the wrong used one I received. Forcing me to order another once my money was refunded. I don't think I will.Blade HQ, LLC Response
08/26/2024
Certainly! Here's a response you could use:Dear [Customer's Name],Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced. I understand how frustrating this situation must have been, and I want to assure you that your concerns are taken very seriously.I wanted to let you know that your refund has been processed. We truly regret the mix-up with your order and the issues you faced regarding the return shipping label and receiving the correct item. This is not the level of service we aim to provide, and we are taking steps to ensure this doesn't happen again.We appreciate your feedback, and while we're sorry to hear you may not order from us again, we respect your decision. If there's anything more we can do to address this or if you reconsider, please don't hesitate to reach out. We value your business and would love the opportunity to make things right.
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