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Business Profile

Credit Union

Utah Community Federal Credit Union

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Utah Community Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Utah Community Federal Credit Union has 25 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 13 Customer Reviews

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    Review Details

    • Bryan H

      Date: 12/01/2024

      I had to take a personal loan out of desperation to pay funeral costs for my father who passed away suddenly in the middle of the night. I followed all the instructions of their agents to have the money transferred to my bank. On a three-way call, their supervisor ****** verified the routing number and the instructions. For some reason, he decided to take it upon himself and send the wire without following the instructions to another bank on the East Coast with a similar name! Now the money has gone into some random bank. When I tried to get them to honor their mistake, their ************** agents *** and ** became verbally hostile and abusive. They have deemed it my fault and hang up the phone any time I try to get answers. UCCU is truly a horrible place with narcissistic gaslighters. DO NOT EVER BANK HERE! RUN AWAY! They are deceptive, rude, and abusive.

    • Sergio N

      Date: 10/30/2024

      Sergio N

      Date: 10/30/2024

      Terrible option for HELOC. The product was not bad, but the customer service and internal processes were terrible. Their system is clunky and provides inaccurate information for you as a customer and for the representative. They told me I was current, but the app showed a current or no balance, and one day, I got a message that they reported me to Experian as 30 days past due. I called them, and they said a $75 interest was due. I couldn't pay online because it showed current, and they could not receive it over the phone because it was current. After much back and forth, they agreed to "waive" the $75 and correct the report on my credit. The issue is that I missed out on an opportunity because of the bad report. I moved my Heloc to another institution, and they were excellent in making sure they would charge me every fee before I left. The headache is not worth it. Don't bank with them if you truly want to "love where you bank."

      Utah Community Federal Credit Union

      Date: 11/04/2024

      Thank you for your feedback, ******. We strive for excellent service on each and every interaction with our members. It sounds like we fell short of our service expectations in your situation. Please accept my sincerest apologies. From your message, it sounds like your credit was rectified and the $75 was refunded. I apologize that resulted in a missed opportunity. At this point, is there anything else we can to do rectify the situation?Thank you again for your feedback.******* ******* ** ****** Operations Utah Community Credit Union

    • Shawn O

      Date: 01/31/2024

      Liars!!! Promised to waive a fee. They never did and they also send it notices 2 weeks after it's due. They don't send emails. They don't notify you of payments not going through. I couldn't get on to their app. I explained the whole situation and he blamed it on me and his employees. Poor business etiquette. They lost money on a $45,000 car loan over a$32 fee. They didn't care.

    • Pamela B

      Date: 09/05/2023

      I had a new bank card overnighted to me and the bank charged me $15 on 08/31/2023 (Thursday). I called this morning, 09/05/2023 (Tuesday, five days later) informing them that I did not get the overnighted promised card. After being on hold for over 20 minutes while the representative spoke twice with the supervisor, she confirmed the card would be in the mail tomorrow (09/06/2023); however, she could not confirm if they were going to credit my checking account $15 for the overnight bank charge.

    • Laura W

      Date: 08/30/2023

      They will steal from you. Do not go to this. I wish I could give them a fat 0. Lying money hungry and completely untrustworthy.

    • Jeff S

      Date: 08/24/2023

      I have banked with UCCU for more than 40 years, and had been happy. In recent years, their branch computer system has become so cumbersome that the simplest of transactions takes unreasonable amounts of time in person. In addition, when I have opened up a CD on 2 occasions it has taken more than an hour with the branch customer service rep. Things are so much simpler and quicker at my other credit union.

    • Richard B

      Date: 07/31/2023

      This credit union is not business friendly. If your thinking of using them as your financial institution pick another Credit Union or Bank.

    • Adam D

      Date: 07/14/2023

      Do not bank with them! They will steal your money! They took money out of my checking account to pay my brothers debt. My brother isnt even connected to my account!!!! I called and they wont return my money.

    • rob j

      Date: 03/21/2023

      I banked with these j**** for 20 years. A stray charge of $17 got through my checking to my overdraft line of credit without notice. It was 30 days late and they destroyed my credit and refused to help me. They told me they were doing me a favor by not charging me the late fees they assessed while I lose 50 points off my credit score for less than $20.

    • Jon R

      Date: 11/26/2022

      Uccu was the bank the used car dealer recommended for the loan and that should have been a red flag but in my haste to secure a loan it didnt **** on me. Ive had the loan now for 2 years and uccu has illegally added hundreds of dollars to my loan by forcing an insurance policy on me and adding it to my bill and this is after I have already had one and have sent them all the info. Instead of refunding the amount they have added they have refunded half of it and have made it impossible to clear the rest. They have done this every 6 months even though I send proof of insurance every time. So to recap they are adding hundreds of dollars to my loan every 6 months and refusing to refund the amount they charge me for the ** policy the force me into. After speaking to 3 different loan officers at the bank they have all said that the bank does the same thing to every one of their loan customers. If you want someone honest to owe money too with a loan definitely dont choose UCCU because they will s**** you over every 6 months like clockwork and even their employees dont recommend them.

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