Reviews

This company ( BRIO Energy, LLC) should have gotten in touch with all their customers that had solar panels installed on their home.. I had them put on -- May 11, 2020. They are not working and I have 23 more years to pay for something I will NOT continue to pay for if they are Not working. I got in touch with a ************** in a chat room on my SolarEdge app.. He advisor me to find an installer. I did and they will have to get back in touch with me. Been a day now and haven't heard back from them. My solar panels stop working and I been dealing with this issue. He give me Infor and I am going to pass it forward. 1). ******************************* 2.) *******************************************. For me where I live *********, ** was the closest company that has installer. I don't know what they will charge to come out which is 87 miles away from me. All of us need answer. This is totally wrong.. I wouldn't give them a star. I need someone from that company to step up and do the right **** thing. Or cancel the contract with loan company..

We bought this system in 2020 after a new roof was installed. Brio Energy did not schedule to work on our house when they brought the parts, they left it out front for 2 weeks. I had to move it to the back yard behind my fence. After they showed up, they started the install and stopped the installation. They came back after 1 week to resume the work to only stop the installation again. When they finally completed the installation of the panels, I had to make them move some of the panels because the corner edge was touching my new shingles. For the electrical installation we still do not have any security brackets to hold the galvanized tubing on the side of our house. Even where the tubing enters the house there is no caulking or cover plate to keep the insects and weather out. The installation you are supposed to have added to your house we are still lacking. In our bedroom the celling instillation is still the original installation and the crew that was blowing in the installation never put any over the bedroom section. They had to come back to repair the system after they started it up because they wired it backwards. We have complained about this and when the system went down again. They did send a person to come out to repair the system and insured us that someone would contact us about the other problems. We mentioned that when the system was working that it looks like it is not strong enough to power the house. They said it was fine and they will look into it. We cannot reach anyone at Brio Energy or ********************* or whatever they are calling themselves now. In the contract we are supposed to have the system installed and service for the length of the loan. Where is the service. This is a breach of contract.What are we supposed to do now. As of now we have a solar system on our house for show because it is still not working.

We bought our solar system in 2017 and it worked fine until April of 2023. It is not registering any solar power now with our electrical power company. We need help and can't find a working phone number to contact ****. Are they still in business?

I had solar panels installed in July 2018, they had been working ok until May 2021. ** June we received a high electric ****, so I called Dominion Energy thinking it was a problem on their part. They told me I have to call Brio Solar Energy. Give them a call the same day and they would send someone out to check it. It took almost 3 months before someone came out. Come to find out my system was old and not working anymore. The technician had to order a new box to process or produce energy. It would be any month before the new box arrive at my home and 3 months before a technician would come out to replace it. We have had a full electric **** from June 2021 - January 2022. Brio said I would reimburse for those months. I sent an email and received this respond, "We're glad to hear that the problem has been resolved. In regard to this request for reimbursement, we will submit this to the finance department. Just to set proper expectations that this is still subject to review and approval. We will update you as soon as we hear back from them. We appreciate your kind understanding. Thank you!" This was back in January and here it's May 19, 2022. The website is not working and the 2 phone numbers are disconnected. In the beginning they did put enough panels and another company add more. We are prepared to take this to court.

I purchased a 28 panel Solar Edge system from Brio Energy in ************************************ early 2017. I never received a link to keep track of my energy usage to begin with and never followed up because I work late. Finally reached out to Solar Edge and they helped me with the monitoring app and can now see my usage. After receiving the electric ****, it seems as if the solar system isn't really impacting my energy **** and it may be under producing. I have been on their website and it seems as if it shutdown. I tried calling them only to hear that the phone number listed is no longer in service. I also sent emails and got it kicked back as that doesn't work either. The last option was to use the chat function, but no one has responded. I would like some support and a re-evaluation of my solar system.