ComplaintsforShooter Lube

• Initial Complaint

  12/18/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Nov 9th ordered product which was a package of lubrication for my gun and a applicator kits. My cc was charged same day. I paid for expediting. according to UPS the product did not leave shooter lubes wear house until a month after purchase, Then Ups said it was delivered but could not provide a picture of product on front steps as they have done 100% of the time in the past. I filed a claim with UPS and have heard nothing back either. last Thursday I called x2 left messages and emailed the company no replay, then Friday call 3 time no answer. I emailed today have gotten no answer. I called today no answer just voice mail. My next step is to file a claim with my cc company to fight the charges.

  Business response

  05/30/2024

  Hey *****,

   

  First off, we are very sorry for being hard to reach and for the delay in getting your order. You had every right to be frustrated and upset with us. In June of 2023 we hired a dedicated *********************** to help us out with our customer service needs and some of our fulfillment needs. We had struggled to keep up at the beginning of 2023 and figured this would be the easiest way to make sure that our customer service needs were being met so that we could focus on other aspects that needed attention. At first things went very smoothly but we started getting some complaints about slower response times to emails and voicemails. We talked with the Agency and they said that they would assign another rep to help keep up. We thought that things were going great until we started getting more complaints about issues that weren't being resolved. We made the decision to terminate our agreement with the Agency but in doing so they completely locked us out of our CS servers (Phone/Emails). We fought with them for months and finally after having to take up legal representation we finally were given access back to our servers at the end of March 2024. 

   

  It was a long process and we are very sorry that you were affected by this. When we were given back access to our servers we had over ****** emails and voicemails that had been left without a response. Their lack of response and then locking us out really hurt us coming in to and through the busiest time of the year. We are extremely sorry for the frustrations that this caused you and if there is anything that we can do to make things right then please let us know. We have access back to all of our customer service servers and have an inhouse team dedicated to making sure that all questions and concerns are answered.

   

  If there is anything else that we can help out with then please reach out so that we can get that taken care of. 

   

   

  Thank you for your support and again our apologies on the issue you experienced,

   

   

   

  *********************

   

  Shooter Lube

  *******************************

• Initial Complaint

  12/14/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I did not receive all of my items ordered. I contacted seller by email and left messages on their phone and have not been contacted back.

  Business response

  05/30/2024

  Hey *****,

   

  First off, we are very sorry for being hard to reach and for the delay in getting your order. You had every right to be frustrated and upset with us. In June of 2023 we hired a dedicated *********************** to help us out with our customer service needs and some of our fulfillment needs. We had struggled to keep up at the beginning of 2023 and figured this would be the easiest way to make sure that our customer service needs were being met so that we could focus on other aspects that needed attention. At first things went very smoothly but we started getting some complaints about slower response times to emails and voicemails. We talked with the Agency and they said that they would assign another rep to help keep up. We thought that things were going great until we started getting more complaints about issues that weren't being resolved. We made the decision to terminate our agreement with the Agency but in doing so they completely locked us out of our CS servers (Phone/Emails). We fought with them for months and finally after having to take up legal representation we finally were given access back to our servers at the end of March 2024. 

   

  It was a long process and we are very sorry that you were affected by this. When we were given back access to our servers we had over ****** emails and voicemails that had been left without a response. Their lack of response and then locking us out really hurt us coming in to and through the busiest time of the year. We are extremely sorry for the frustrations that this caused you and if there is anything that we can do to make things right then please let us know. We have access back to all of our customer service servers and have an inhouse team dedicated to making sure that all questions and concerns are answered.

   

  If there is anything else that we can help out with then please reach out so that we can get that taken care of. 

   

   

  Thank you for your support and again our apologies on the issue you experienced,

   

   

   

  *********************

   

  Shooter Lube

  *******************************

  Customer response

  05/30/2024

   
  Complaint: 21007490
  
  I am rejecting this response because: I did reach back out to Shooter Lube through PM on ******** as they asked me to do after I had commented on one of their adds. They requested my order number and said they would make my order right with what I was short. They never responded and haven made it right yet! Bad business Shooter Lube!
  
  Sincerely,
  
  *************************

  Business response

  05/30/2024

  Shoot me an email directly to ******************************* and I can help you out. 

• Initial Complaint

  12/12/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered cleaner and lube. Total was $68.70 on 11/15/2023. A USPS label was created on 11/28/2023. I left a voice mail on 12/8/2023 and a message on their site because according to their website, the order has been fulfilled and I have been charged. They have only created a label and I have not received any items. Several attempts have been made to contact them with no success. They don’t answer their phone. They don’t return messages and they took my money.

  Business response

  05/30/2024

  Hey ******,

   

  First off, we are very sorry for being hard to reach and for the delay in getting your order. You had every right to be frustrated and upset with us. In June of 2023 we hired a dedicated *********************** to help us out with our customer service needs and some of our fulfillment needs. We had struggled to keep up at the beginning of 2023 and figured this would be the easiest way to make sure that our customer service needs were being met so that we could focus on other aspects that needed attention. At first things went very smoothly but we started getting some complaints about slower response times to emails and voicemails. We talked with the Agency and they said that they would assign another rep to help keep up. We thought that things were going great until we started getting more complaints about issues that weren't being resolved. We made the decision to terminate our agreement with the Agency but in doing so they completely locked us out of our CS servers (Phone/Emails). We fought with them for months and finally after having to take up legal representation we finally were given access back to our servers at the end of March 2024. 

   

  It was a long process and we are very sorry that you were affected by this. When we were given back access to our servers we had over ****** emails and voicemails that had been left without a response. Their lack of response and then locking us out really hurt us coming in to and through the busiest time of the year. We are extremely sorry for the frustrations that this caused you and if there is anything that we can do to make things right then please let us know. We have access back to all of our customer service servers and have an inhouse team dedicated to making sure that all questions and concerns are answered.

   

  If there is anything else that we can help out with then please reach out so that we can get that taken care of. 

   

   

  Thank you for your support and again our apologies on the issue you experienced,

   

   

   

  *********************

   

  Shooter Lube

  *******************************

• Initial Complaint

  11/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 16oz. Solvent stage 2 cleaner from the website of Shooter Lube. The only option I was provided was “expedited shipping”. This purchase occurred November 8, 2023. After 10 days, I still did not receive an update with the provided link saying my order has shipped. I reached out to the business by attempting to call them multiple times and leaving them a message and did not get a return call back. I sent them an electronic message asking for an update and still did not get a reply and continued advertising on social media and responding to potential clients. It is now Dec 1, 2023 and have not heard nothing or that my package has shipped.

  Business response

  05/30/2024

  Hey *****,

   

  First off, we are very sorry for being hard to reach and for the delay in getting your order. You had every right to be frustrated and upset with us. In June of 2023 we hired a dedicated *********************** to help us out with our customer service needs and some of our fulfillment needs. We had struggled to keep up at the beginning of 2023 and figured this would be the easiest way to make sure that our customer service needs were being met so that we could focus on other aspects that needed attention. At first things went very smoothly but we started getting some complaints about slower response times to emails and voicemails. We talked with the Agency and they said that they would assign another rep to help keep up. We thought that things were going great until we started getting more complaints about issues that weren't being resolved. We made the decision to terminate our agreement with the Agency but in doing so they completely locked us out of our CS servers (Phone/Emails). We fought with them for months and finally after having to take up legal representation we finally were given access back to our servers at the end of March 2024. 

   

  It was a long process and we are very sorry that you were affected by this. When we were given back access to our servers we had over ****** emails and voicemails that had been left without a response. Their lack of response and then locking us out really hurt us coming in to and through the busiest time of the year. We are extremely sorry for the frustrations that this caused you and if there is anything that we can do to make things right then please let us know. We have access back to all of our customer service servers and have an inhouse team dedicated to making sure that all questions and concerns are answered.

   

  If there is anything else that we can help out with then please reach out so that we can get that taken care of. 

   

   

  Thank you for your support and again our apologies on the issue you experienced,

   

   

   

  *********************

   

  Shooter Lube

  *******************************

• Initial Complaint

  11/24/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Placed an order on 11/10 for a 8 oz solvent and 2 oz oil. Was suppose to ship within 5 days. They had no issues debiting my account for $33.40. I have tried calling multiple times. I have left messages. I have emailed them 4 times. All with no replies. If they are behind and understaffed, communicate that with the customer. All I’m looking for is an eta on order #******. If order can’t be fulfilled, credit me back what I paid.

  Business response

  05/30/2024

  Hey *****,

   

  First off, we are very sorry for being hard to reach and for the delay in getting your order. You had every right to be frustrated and upset with us. In June of 2023 we hired a dedicated *********************** to help us out with our customer service needs and some of our fulfillment needs. We had struggled to keep up at the beginning of 2023 and figured this would be the easiest way to make sure that our customer service needs were being met so that we could focus on other aspects that needed attention. At first things went very smoothly but we started getting some complaints about slower response times to emails and voicemails. We talked with the Agency and they said that they would assign another rep to help keep up. We thought that things were going great until we started getting more complaints about issues that weren't being resolved. We made the decision to terminate our agreement with the Agency but in doing so they completely locked us out of our CS servers (Phone/Emails). We fought with them for months and finally after having to take up legal representation we finally were given access back to our servers at the end of March 2024. 

   

  It was a long process and we are very sorry that you were affected by this. When we were given back access to our servers we had over ****** emails and voicemails that had been left without a response. Their lack of response and then locking us out really hurt us coming in to and through the busiest time of the year. We are extremely sorry for the frustrations that this caused you and if there is anything that we can do to make things right then please let us know. We have access back to all of our customer service servers and have an inhouse team dedicated to making sure that all questions and concerns are answered.

   

  If there is anything else that we can help out with then please reach out so that we can get that taken care of. 

   

   

  Thank you for your support and again our apologies on the issue you experienced,

   

   

   

  *********************

   

  Shooter Lube

  *******************************

• Initial Complaint

  11/16/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered on November 4th 2023 and still hav not received my order as of this date November 16th 2023 . I have called o answer I have sent emails I get a response with a work order number. I want a full refund.

  Business response

  05/30/2024

  Hey ********,

   

  First off, we are very sorry for being hard to reach and for the delay in getting your order. You had every right to be frustrated and upset with us. In June of 2023 we hired a dedicated *********************** to help us out with our customer service needs and some of our fulfillment needs. We had struggled to keep up at the beginning of 2023 and figured this would be the easiest way to make sure that our customer service needs were being met so that we could focus on other aspects that needed attention. At first things went very smoothly but we started getting some complaints about slower response times to emails and voicemails. We talked with the Agency and they said that they would assign another rep to help keep up. We thought that things were going great until we started getting more complaints about issues that weren't being resolved. We made the decision to terminate our agreement with the Agency but in doing so they completely locked us out of our CS servers (Phone/Emails). We fought with them for months and finally after having to take up legal representation we finally were given access back to our servers at the end of March 2024. 

   

  It was a long process and we are very sorry that you were affected by this. When we were given back access to our servers we had over ****** emails and voicemails that had been left without a response. Their lack of response and then locking us out really hurt us coming in to and through the busiest time of the year. We are extremely sorry for the frustrations that this caused you and if there is anything that we can do to make things right then please let us know. We have access back to all of our customer service servers and have an inhouse team dedicated to making sure that all questions and concerns are answered.

   

  If there is anything else that we can help out with then please reach out so that we can get that taken care of. 

   

   

  Thank you for your support and again our apologies on the issue you experienced,

   

   

   

  *********************

   

  Shooter Lube

  *******************************

• Initial Complaint

  11/14/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order #******, Shootlube emailed me and said product was delivered.....I have called/emailed on several occasions and no response at all. I would like to have my product I paid for.

  Business response

  05/30/2024

  Hey ****,

   

  First off, we are very sorry for being hard to reach and for the delay in getting your order. You had every right to be frustrated and upset with us. In June of 2023 we hired a dedicated *********************** to help us out with our customer service needs and some of our fulfillment needs. We had struggled to keep up at the beginning of 2023 and figured this would be the easiest way to make sure that our customer service needs were being met so that we could focus on other aspects that needed attention. At first things went very smoothly but we started getting some complaints about slower response times to emails and voicemails. We talked with the Agency and they said that they would assign another rep to help keep up. We thought that things were going great until we started getting more complaints about issues that weren't being resolved. We made the decision to terminate our agreement with the Agency but in doing so they completely locked us out of our CS servers (Phone/Emails). We fought with them for months and finally after having to take up legal representation we finally were given access back to our servers at the end of March 2024. 

   

  It was a long process and we are very sorry that you were affected by this. When we were given back access to our servers we had over ****** emails and voicemails that had been left without a response. Their lack of response and then locking us out really hurt us coming in to and through the busiest time of the year. We are extremely sorry for the frustrations that this caused you and if there is anything that we can do to make things right then please let us know. We have access back to all of our customer service servers and have an inhouse team dedicated to making sure that all questions and concerns are answered.

   

  If there is anything else that we can help out with then please reach out so that we can get that taken care of. 

   

   

  Thank you for your support and again our apologies on the issue you experienced,

   

   

   

  *********************

   

  Shooter Lube

  *******************************

• Initial Complaint

  11/10/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Goodafternoon, I purchased a cleaning solvent and a cleaning mat from this company on October 26th, 2023. The transaction total was for $60.70 (Order #******). At the time of purchase both of the items I ordered were in stock. It has been two weeks to this date (Nov. 10th, 2023), and I have e-mailed and called them at their provided number over 4-5 times to seek information on my order and have not yet received an answer or response. All of the times I have tried to reach out to them were all on different days, and times. All I have from them is the initial order confirmation and the status is still pending. I have done some research and have found that some other customers have run into this same issue and have waited weeks for zero resolution. One customer even had a damaged product delivered after going through the same situation and also filing a complaint through the Better Business Bureau. The response from the company has been blocking customers on social media platforms to prevent bad reviews instead of fulfilling orders.

  Business response

  05/30/2024

  Hey ******,

   

  First off, we are very sorry for being hard to reach and for the delay in getting your order. You had every right to be frustrated and upset with us. In June of 2023 we hired a dedicated *********************** to help us out with our customer service needs and some of our fulfillment needs. We had struggled to keep up at the beginning of 2023 and figured this would be the easiest way to make sure that our customer service needs were being met so that we could focus on other aspects that needed attention. At first things went very smoothly but we started getting some complaints about slower response times to emails and voicemails. We talked with the Agency and they said that they would assign another rep to help keep up. We thought that things were going great until we started getting more complaints about issues that weren't being resolved. We made the decision to terminate our agreement with the Agency but in doing so they completely locked us out of our CS servers (Phone/Emails). We fought with them for months and finally after having to take up legal representation we finally were given access back to our servers at the end of March 2024. 

   

  It was a long process and we are very sorry that you were affected by this. When we were given back access to our servers we had over ****** emails and voicemails that had been left without a response. Their lack of response and then locking us out really hurt us coming in to and through the busiest time of the year. We are extremely sorry for the frustrations that this caused you and if there is anything that we can do to make things right then please let us know. We have access back to all of our customer service servers and have an inhouse team dedicated to making sure that all questions and concerns are answered.

   

  If there is anything else that we can help out with then please reach out so that we can get that taken care of. 

   

   

  Thank you for your support and again our apologies on the issue you experienced,

   

   

   

  *********************

   

  Shooter Lube

  *******************************

   

• Initial Complaint

  10/20/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Transaction date- October 5th I paid for a product and it never got shipped out to me. I have contacted the business by email three separate times with no answer back. I have also called the business number and left a voicemail with my name, phone number, order number, and a detailed description of what the issue was and haven't had a call back yet. It seems to me like they have taken my money but are not delivering my product and I'm not sure why they're not contacting me back to let me know what the issue is I either want my product to be delivered or they can just give me my money back

  Business response

  05/30/2024

  Hey *******,

   

  First off, we are very sorry for being hard to reach and for the delay in getting your order. You had every right to be frustrated and upset with us. In June of 2023 we hired a dedicated *********************** to help us out with our customer service needs and some of our fulfillment needs. We had struggled to keep up at the beginning of 2023 and figured this would be the easiest way to make sure that our customer service needs were being met so that we could focus on other aspects that needed attention. At first things went very smoothly but we started getting some complaints about slower response times to emails and voicemails. We talked with the Agency and they said that they would assign another rep to help keep up. We thought that things were going great until we started getting more complaints about issues that weren't being resolved. We made the decision to terminate our agreement with the Agency but in doing so they completely locked us out of our CS servers (Phone/Emails). We fought with them for months and finally after having to take up legal representation we finally were given access back to our servers at the end of March 2024. 

   

  It was a long process and we are very sorry that you were affected by this. When we were given back access to our servers we had over ****** emails and voicemails that had been left without a response. Their lack of response and then locking us out really hurt us coming in to and through the busiest time of the year. We are extremely sorry for the frustrations that this caused you and if there is anything that we can do to make things right then please let us know. We have access back to all of our customer service servers and have an inhouse team dedicated to making sure that all questions and concerns are answered.

   

  If there is anything else that we can help out with then please reach out so that we can get that taken care of. 

   

   

  Thank you for your support and again our apologies on the issue you experienced,

   

   

   

  *********************

   

  Shooter Lube

  *******************************

   

• Initial Complaint

  10/19/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have ordered the product as advertised and tried reaching out via e-mail and phone calls with leaving messages and have not received any response nor a tracking number.

  Business response

  05/30/2024

  Hey ****,

   

  First off, we are very sorry for being hard to reach and for the delay in getting your order. You had every right to be frustrated and upset with us. In June of 2023 we hired a dedicated *********************** to help us out with our customer service needs and some of our fulfillment needs. We had struggled to keep up at the beginning of 2023 and figured this would be the easiest way to make sure that our customer service needs were being met so that we could focus on other aspects that needed attention. At first things went very smoothly but we started getting some complaints about slower response times to emails and voicemails. We talked with the Agency and they said that they would assign another rep to help keep up. We thought that things were going great until we started getting more complaints about issues that weren't being resolved. We made the decision to terminate our agreement with the Agency but in doing so they completely locked us out of our CS servers (Phone/Emails). We fought with them for months and finally after having to take up legal representation we finally were given access back to our servers at the end of March 2024. 

   

  It was a long process and we are very sorry that you were affected by this. When we were given back access to our servers we had over ****** emails and voicemails that had been left without a response. Their lack of response and then locking us out really hurt us coming in to and through the busiest time of the year. We are extremely sorry for the frustrations that this caused you and if there is anything that we can do to make things right then please let us know. We have access back to all of our customer service servers and have an inhouse team dedicated to making sure that all questions and concerns are answered.

   

  If there is anything else that we can help out with then please reach out so that we can get that taken care of. 

   

   

  Thank you for your support and again our apologies on the issue you experienced,

   

   

   

  *********************

   

  Shooter Lube

  *******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩