ComplaintsforShooter Lube

• Initial Complaint

  10/20/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Transaction date- October 5th I paid for a product and it never got shipped out to me. I have contacted the business by email three separate times with no answer back. I have also called the business number and left a voicemail with my name, phone number, order number, and a detailed description of what the issue was and haven't had a call back yet. It seems to me like they have taken my money but are not delivering my product and I'm not sure why they're not contacting me back to let me know what the issue is I either want my product to be delivered or they can just give me my money back

  Business response

  05/30/2024

  Hey *******,

   

  First off, we are very sorry for being hard to reach and for the delay in getting your order. You had every right to be frustrated and upset with us. In June of 2023 we hired a dedicated *********************** to help us out with our customer service needs and some of our fulfillment needs. We had struggled to keep up at the beginning of 2023 and figured this would be the easiest way to make sure that our customer service needs were being met so that we could focus on other aspects that needed attention. At first things went very smoothly but we started getting some complaints about slower response times to emails and voicemails. We talked with the Agency and they said that they would assign another rep to help keep up. We thought that things were going great until we started getting more complaints about issues that weren't being resolved. We made the decision to terminate our agreement with the Agency but in doing so they completely locked us out of our CS servers (Phone/Emails). We fought with them for months and finally after having to take up legal representation we finally were given access back to our servers at the end of March 2024. 

   

  It was a long process and we are very sorry that you were affected by this. When we were given back access to our servers we had over ****** emails and voicemails that had been left without a response. Their lack of response and then locking us out really hurt us coming in to and through the busiest time of the year. We are extremely sorry for the frustrations that this caused you and if there is anything that we can do to make things right then please let us know. We have access back to all of our customer service servers and have an inhouse team dedicated to making sure that all questions and concerns are answered.

   

  If there is anything else that we can help out with then please reach out so that we can get that taken care of. 

   

   

  Thank you for your support and again our apologies on the issue you experienced,

   

   

   

  *********************

   

  Shooter Lube

  *******************************

   

• Initial Complaint

  10/19/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have ordered the product as advertised and tried reaching out via e-mail and phone calls with leaving messages and have not received any response nor a tracking number.

  Business response

  05/30/2024

  Hey ****,

   

  First off, we are very sorry for being hard to reach and for the delay in getting your order. You had every right to be frustrated and upset with us. In June of 2023 we hired a dedicated *********************** to help us out with our customer service needs and some of our fulfillment needs. We had struggled to keep up at the beginning of 2023 and figured this would be the easiest way to make sure that our customer service needs were being met so that we could focus on other aspects that needed attention. At first things went very smoothly but we started getting some complaints about slower response times to emails and voicemails. We talked with the Agency and they said that they would assign another rep to help keep up. We thought that things were going great until we started getting more complaints about issues that weren't being resolved. We made the decision to terminate our agreement with the Agency but in doing so they completely locked us out of our CS servers (Phone/Emails). We fought with them for months and finally after having to take up legal representation we finally were given access back to our servers at the end of March 2024. 

   

  It was a long process and we are very sorry that you were affected by this. When we were given back access to our servers we had over ****** emails and voicemails that had been left without a response. Their lack of response and then locking us out really hurt us coming in to and through the busiest time of the year. We are extremely sorry for the frustrations that this caused you and if there is anything that we can do to make things right then please let us know. We have access back to all of our customer service servers and have an inhouse team dedicated to making sure that all questions and concerns are answered.

   

  If there is anything else that we can help out with then please reach out so that we can get that taken care of. 

   

   

  Thank you for your support and again our apologies on the issue you experienced,

   

   

   

  *********************

   

  Shooter Lube

  *******************************

• Initial Complaint

  10/16/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased their products on September 16 and till this date I haven't had it delivered I call them and never answer today October the 16 I have called them 27 times they have my money I don't have my products they don't answer emails nor phone calls

  Business response

  05/29/2024

  Hey *******,

   

  First off, we are very sorry for being hard to reach and for the delay in getting your order. You had every right to be frustrated and upset with us. In June of 2023 we hired a dedicated *********************** to help us out with our customer service needs and some of our fulfillment needs. We had struggled to keep up at the beginning of 2023 and figured this would be the easiest way to make sure that our customer service needs were being met so that we could focus on other aspects that needed attention. At first things went very smoothly but we started getting some complaints about slower response times to emails and voicemails. We talked with the Agency and they said that they would assign another rep to help keep up. We thought that things were going great until we started getting more complaints about issues that weren't being resolved. We made the decision to terminate our agreement with the Agency but in doing so they completely locked us out of our CS servers (Phone/Emails). We fought with them for months and finally after having to take up legal representation we finally were given access back to our servers at the end of March 2024. 

   

  It was a long process and we are very sorry that you were affected by this. When we were given back access to our servers we had over ****** emails and voicemails that had been left without a response. Their lack of response and then locking us out really hurt us coming in to and through the busiest time of the year. We are extremely sorry for the frustrations that this caused you and if there is anything that we can do to make things right then please let us know. We have access back to all of our customer service servers and have an inhouse team dedicated to making sure that all questions and concerns are answered.

   

  If there is anything else that we can help out with then please reach out so that we can get that taken care of. 

   

   

  Thank you for your support and again our apologies on the issue you experienced,

   

   

   

  *********************

   

  Shooter Lube

  *******************************

   

• Initial Complaint

  10/14/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made a purchase from shooter lube on September 11,2023 with expedited shipping & for a week there was absolutely no movement nor communication. On September 18, 2023 I called them 5 times and even left a voice mail hoping they would respond but no luck. After that I then sent them an email stating I no longer felt comfortable with the purchase and that I wanted to cancel the entire order and wanted my money back. Then a few days after asking them to cancel and refund me but receiving no communication I called them 15-20 times in a row and not one time did they answer and just recently I went to their social media account (Instagram) to call them out on their scam like shady behavior only to have my comment removed and flagged making me unable to comment on anything for 24hrs. I want my money back and I want everyone to know that no matter what you see on social media this company (shooter lube) is neither a reputable nor honorable company and that no one should ever do business with them ever again.

  Business response

  05/29/2024

  Hey Devon,

   

  First off, we are very sorry for being hard to reach and for the delay in getting your order. You had every right to be frustrated and upset with us. In June of 2023 we hired a dedicated *********************** to help us out with our customer service needs and some of our fulfillment needs. We had struggled to keep up at the beginning of 2023 and figured this would be the easiest way to make sure that our customer service needs were being met so that we could focus on other aspects that needed attention. At first things went very smoothly but we started getting some complaints about slower response times to emails and voicemails. We talked with the Agency and they said that they would assign another rep to help keep up. We thought that things were going great until we started getting more complaints about issues that weren't being resolved. We made the decision to terminate our agreement with the Agency but in doing so they completely locked us out of our CS servers (Phone/Emails). We fought with them for months and finally after having to take up legal representation we finally were given access back to our servers at the end of March 2024. 

   

  It was a long process and we are very sorry that you were affected by this. When we were given back access to our servers we had over ****** emails and voicemails that had been left without a response. Their lack of response and then locking us out really hurt us coming in to and through the busiest time of the year. We are extremely sorry for the frustrations that this caused you and if there is anything that we can do to make things right then please let us know. We have access back to all of our customer service servers and have an inhouse team dedicated to making sure that all questions and concerns are answered.

   

  If there is anything else that we can help out with then please reach out so that we can get that taken care of. 

   

   

  Thank you for your support and again our apologies on the issue you experienced,

   

   

   

  *********************

   

  Shooter Lube

  *******************************

   

• Initial Complaint

  10/06/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Placed order September 13, currently October 6 and order has not shipped, no response to multiple emails inquiring and multiple messages left.

  Business response

  05/29/2024

  Hey ****,

   

  First off, we are very sorry for being hard to reach and for the delay in getting your order. You had every right to be frustrated and upset with us. In June of 2023 we hired a dedicated *********************** to help us out with our customer service needs and some of our fulfillment needs. We had struggled to keep up at the beginning of 2023 and figured this would be the easiest way to make sure that our customer service needs were being met so that we could focus on other aspects that needed attention. At first things went very smoothly but we started getting some complaints about slower response times to emails and voicemails. We talked with the Agency and they said that they would assign another rep to help keep up. We thought that things were going great until we started getting more complaints about issues that weren't being resolved. We made the decision to terminate our agreement with the Agency but in doing so they completely locked us out of our CS servers (Phone/Emails). We fought with them for months and finally after having to take up legal representation we finally were given access back to our servers at the end of March 2024. 

   

  It was a long process and we are very sorry that you were affected by this. When we were given back access to our servers we had over ****** emails and voicemails that had been left without a response. Their lack of response and then locking us out really hurt us coming in to and through the busiest time of the year. We are extremely sorry for the frustrations that this caused you and if there is anything that we can do to make things right then please let us know. We have access back to all of our customer service servers and have an inhouse team dedicated to making sure that all questions and concerns are answered.

   

  If there is anything else that we can help out with then please reach out so that we can get that taken care of. 

   

   

  Thank you for your support and again our apologies on the issue you experienced,

   

   

   

  *********************

   

  Shooter Lube

  *******************************

   

• Initial Complaint

  10/05/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On September 10th I placed my order. Took my money and has yet delivered product to me. I sent them an email on October 2nd with no real reply just a generic response that they will get back to me. October 5th still no reply, sent messenger message, no response. Feel scammed.

  Business response

  05/29/2024

  Hey ********,

   

  First off, we are very sorry for being hard to reach and for the delay in getting your order. You had every right to be frustrated and upset with us. In June of 2023 we hired a dedicated *********************** to help us out with our customer service needs and some of our fulfillment needs. We had struggled to keep up at the beginning of 2023 and figured this would be the easiest way to make sure that our customer service needs were being met so that we could focus on other aspects that needed attention. At first things went very smoothly but we started getting some complaints about slower response times to emails and voicemails. We talked with the Agency and they said that they would assign another rep to help keep up. We thought that things were going great until we started getting more complaints about issues that weren't being resolved. We made the decision to terminate our agreement with the Agency but in doing so they completely locked us out of our CS servers (Phone/Emails). We fought with them for months and finally after having to take up legal representation we finally were given access back to our servers at the end of March 2024. 

   

  It was a long process and we are very sorry that you were affected by this. When we were given back access to our servers we had over ****** emails and voicemails that had been left without a response. Their lack of response and then locking us out really hurt us coming in to and through the busiest time of the year. We are extremely sorry for the frustrations that this caused you and if there is anything that we can do to make things right then please let us know. We have access back to all of our customer service servers and have an inhouse team dedicated to making sure that all questions and concerns are answered.

   

  If there is anything else that we can help out with then please reach out so that we can get that taken care of. 

   

   

  Thank you for your support and again our apologies on the issue you experienced,

   

   

   

  *********************

   

  Shooter Lube

  *******************************

  Customer response

  05/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  09/28/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I order 94 dollars worth of stuff on September 11 buys it’s September 28 now and they haven’t even shipped it yet. I have emailed and called them multiple times and they haven’t even replied once. They say they have expedited shipping but it’s literally been 3 weeks they haven’t even printed the tickets yet wtf is wrong with this business.

  Business response

  05/29/2024

  Hey *****,

   

  First off, we are very sorry for being hard to reach and for the delay in getting your order. You had every right to be frustrated and upset with us. In June of 2023 we hired a dedicated *********************** to help us out with our customer service needs and some of our fulfillment needs. We had struggled to keep up at the beginning of 2023 and figured this would be the easiest way to make sure that our customer service needs were being met so that we could focus on other aspects that needed attention. At first things went very smoothly but we started getting some complaints about slower response times to emails and voicemails. We talked with the Agency and they said that they would assign another rep to help keep up. We thought that things were going great until we started getting more complaints about issues that weren't being resolved. We made the decision to terminate our agreement with the Agency but in doing so they completely locked us out of our CS servers (Phone/Emails). We fought with them for months and finally after having to take up legal representation we finally were given access back to our servers at the end of March 2024. 

   

  It was a long process and we are very sorry that you were affected by this. When we were given back access to our servers we had over ****** emails and voicemails that had been left without a response. Their lack of response and then locking us out really hurt us coming in to and through the busiest time of the year. We are extremely sorry for the frustrations that this caused you and if there is anything that we can do to make things right then please let us know. We have access back to all of our customer service servers and have an inhouse team dedicated to making sure that all questions and concerns are answered.

   

  If there is anything else that we can help out with then please reach out so that we can get that taken care of. 

   

   

  Thank you for your support and again our apologies on the issue you experienced,

   

   

   

  *********************

   

  Shooter Lube

  *******************************

• Initial Complaint

  09/27/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Never received purchased Items. Numerous emails and phone calls have placed with no response

  Business response

  05/29/2024

  Hey *******,

   

  First off, we are very sorry for being hard to reach and for the delay in getting your order. You had every right to be frustrated and upset with us. In June of 2023 we hired a dedicated *********************** to help us out with our customer service needs and some of our fulfillment needs. We had struggled to keep up at the beginning of 2023 and figured this would be the easiest way to make sure that our customer service needs were being met so that we could focus on other aspects that needed attention. At first things went very smoothly but we started getting some complaints about slower response times to emails and voicemails. We talked with the Agency and they said that they would assign another rep to help keep up. We thought that things were going great until we started getting more complaints about issues that weren't being resolved. We made the decision to terminate our agreement with the Agency but in doing so they completely locked us out of our CS servers (Phone/Emails). We fought with them for months and finally after having to take up legal representation we finally were given access back to our servers at the end of March 2024. 

   

  It was a long process and we are very sorry that you were affected by this. When we were given back access to our servers we had over ****** emails and voicemails that had been left without a response. Their lack of response and then locking us out really hurt us coming in to and through the busiest time of the year. We are extremely sorry for the frustrations that this caused you and if there is anything that we can do to make things right then please let us know. We have access back to all of our customer service servers and have an inhouse team dedicated to making sure that all questions and concerns are answered.

   

  If there is anything else that we can help out with then please reach out so that we can get that taken care of. 

   

   

  Thank you for your support and again our apologies on the issue you experienced,

   

   

   

  *********************

   

  Shooter Lube

  *******************************

• Initial Complaint

  09/26/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Originally ordered 8/20/2023. Order was expedited shipping. Tracking # provided is either wrong or shipping has never received product to ship although shipping label produced. Messaged , emailed, called several times. No response or reply. Been over 5 weeks and still no word on order or delivery. No one answers their phone number.

  Business response

  05/29/2024

  Hey *******,

   

  First off, we are very sorry for being hard to reach and for the delay in getting your order. You had every right to be frustrated and upset with us. In June of 2023 we hired a dedicated *********************** to help us out with our customer service needs and some of our fulfillment needs. We had struggled to keep up at the beginning of 2023 and figured this would be the easiest way to make sure that our customer service needs were being met so that we could focus on other aspects that needed attention. At first things went very smoothly but we started getting some complaints about slower response times to emails and voicemails. We talked with the Agency and they said that they would assign another rep to help keep up. We thought that things were going great until we started getting more complaints about issues that weren't being resolved. We made the decision to terminate our agreement with the Agency but in doing so they completely locked us out of our CS servers (Phone/Emails). We fought with them for months and finally after having to take up legal representation we finally were given access back to our servers at the end of March 2024. 

   

  It was a long process and we are very sorry that you were affected by this. When we were given back access to our servers we had over ****** emails and voicemails that had been left without a response. Their lack of response and then locking us out really hurt us coming in to and through the busiest time of the year. We are extremely sorry for the frustrations that this caused you and if there is anything that we can do to make things right then please let us know. We have access back to all of our customer service servers and have an inhouse team dedicated to making sure that all questions and concerns are answered.

   

  If there is anything else that we can help out with then please reach out so that we can get that taken care of. 

   

   

  Thank you for your support and again our apologies on the issue you experienced,

   

   

   

  *********************

   

  Shooter Lube

  *******************************

• Initial Complaint

  09/25/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Placed the order on Sept 14. It is now Sept 25 with no indication of order being shipped. My account still says “unfulfilled”. I’ve called, left voicemails, emails and even a Facebook message. All of which have gone unanswered. I’ve read on here where they are short staffed, having supply issues, etc. If this was known beforehand I would’ve never placed my order. They are quick to take your money but take their time honoring your business. At least show something on the website or on social media mentioning the delays or issues so the customer is aware before the order is placed. They seem like they are hiding their issues so orders will still be placed and take your money and make you wait forever to receive their product.

  Business response

  05/29/2024

  Hey ******,

   

  First off, we are very sorry for being hard to reach and for the delay in getting your order. You had every right to be frustrated and upset with us. In June of 2023 we hired a dedicated *********************** to help us out with our customer service needs and some of our fulfillment needs. We had struggled to keep up at the beginning of 2023 and figured this would be the easiest way to make sure that our customer service needs were being met so that we could focus on other aspects that needed attention. At first things went very smoothly but we started getting some complaints about slower response times to emails and voicemails. We talked with the Agency and they said that they would assign another rep to help keep up. We thought that things were going great until we started getting more complaints about issues that weren't being resolved. We made the decision to terminate our agreement with the Agency but in doing so they completely locked us out of our CS servers (Phone/Emails). We fought with them for months and finally after having to take up legal representation we finally were given access back to our servers at the end of March 2024. 

   

  It was a long process and we are very sorry that you were affected by this. When we were given back access to our servers we had over ****** emails and voicemails that had been left without a response. Their lack of response and then locking us out really hurt us coming in to and through the busiest time of the year. We are extremely sorry for the frustrations that this caused you and if there is anything that we can do to make things right then please let us know. We have access back to all of our customer service servers and have an inhouse team dedicated to making sure that all questions and concerns are answered.

   

  If there is anything else that we can help out with then please reach out so that we can get that taken care of. 

   

   

  Thank you for your support and again our apologies on the issue you experienced,

   

   

   

  *********************

   

  Shooter Lube

  *******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩