Business ProfileforVevano Home

I purchased a large sectional from Vevano about 2 months ago. After delivery, I noticed the furniture is damaged and contacted Vevano immediately. They wanted to provide a replacement but that would require a long wait time for delivery and I had already waited long to get the current sofa. I requested a return and refund. They got back to me and approved the return and explicitly said they’ll refund me within 24 hrs and would schedule the return process. A few days later with no response I follow up with them and they respond by saying they won’t approve the return because upon delivery we hadn’t indicated there was damage. l didnt know furniture was damaged until it was brought inside by my family and unpacked. do they expect us to hold the delivery people until we move the furniture and unpack and assemble it? To make matters worse, I went ahead and purchased another sofa because they had indicated that they would process the return and provide refund. I relied on what they communicated with me about processing the refund. This has been very stressful and is very unprofessional. I like to return this sofa and get my refund. Please advise and help resolve this issue. Many thanks, *** ***********