We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

General Merchandise

Vevano Home

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Merchandise.

Complaints

This profile includes complaints for Vevano Home's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vevano Home has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/26/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an end table from Vevano on Sept 8th. My order number is *****. I did receive confirmation of purchase through email. I paid through Venmo as their credit card payment was not working. Red Flag I now realize, I have not received the table. There is no answer to phone calls. Email messages bounce back. Other numbers have been disconnected.

    • Initial Complaint

      Date:09/05/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid Vevano $1,800 to prepare a remodel design for my master bathroom. The agreement was that I would receive a credit in an equal amount to purchase products from Vevano for use in the remodel project, and there was no time limit to use the credit. I used a portion of the credit to purchase a sink. Recently I attempted reach Vevano to utilize the remaining credit and cannot get a response from anyone via email or phone. I believe the amount of the credit is approximately $1,5000 of the original $1800 I paid.

    • Initial Complaint

      Date:06/30/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a light fixture from Vevano on June 18. I have been unable to check on the order status (see reasons below), and want to cancel, because at this point, I cannot trust the company. I called them at least 15 times, each time the phone rings, goes to music playing, then disconnects. (Phone Number (888)497-4338 I have sent 3 emails ([email protected]). They all came back to me as undeliverable. The following was cut and pasted to show the message I got back in all emails: Delivery has failed to these recipients or groups: [email protected] ([email protected]) The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly. ----- Forwarded Message ----- From: Vevano To: "[email protected]" Sent: Tuesday, June 18, 2024 at 11:49:59 AM PDT Subject: Order #***** confirmed Vevano ORDER #***** Thank you for your purchase! Hi lori, we're getting your order ready to be shipped. We will notify you when it has been sent. View your order or Visit our store Order summary Elizabethan 13" 3 Light Flush Mount in Dark Bronze × 1 $498.00 Subtotal $498.00 Shipping $89.99 Taxes $38.60 Total $626.59 Customer information Shipping address **** ********* ****** ****** ** ***** Shipping method Economy Payment method Paypal

    • Initial Complaint

      Date:11/16/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a large sectional from Vevano about 2 months ago. After delivery, I noticed the furniture is damaged and contacted Vevano immediately. They wanted to provide a replacement but that would require a long wait time for delivery and I had already waited long to get the current sofa. I requested a return and refund. They got back to me and approved the return and explicitly said they’ll refund me within 24 hrs and would schedule the return process. A few days later with no response I follow up with them and they respond by saying they won’t approve the return because upon delivery we hadn’t indicated there was damage. l didnt know furniture was damaged until it was brought inside by my family and unpacked. do they expect us to hold the delivery people until we move the furniture and unpack and assemble it? To make matters worse, I went ahead and purchased another sofa because they had indicated that they would process the return and provide refund. I relied on what they communicated with me about processing the refund. This has been very stressful and is very unprofessional. I like to return this sofa and get my refund. Please advise and help resolve this issue. Many thanks, *** ***********

    Vevano Home is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.