ComplaintsforMesa Moving And Storage
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Complaint Details
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Initial Complaint
06/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I hired this moving company to move my office desk to storage until the winter weather was over and then deliver t to my home. They picked up the desk on 2/22/2023. It was in good shape. I had received an estimate, which I signed, but the movers were having computer trouble and didnt give me any pickup paperwork. They didnt offer me any insurance at that time. The estimate gave me $6,000 insurance. The delivery mover told me that they picked up the furniture at the storage facility which was already loaded. The damage clearly occurred at the storage facility. When it was unwrapped, the wooden credenza portion of the desk was broken in two. He told me that the company would make it right. The desk couldnt be put back together. I filed a claim and, despite the estimates insurance provision of $6,000, they offered me $150. The desk credenza was replacement was estimated at $3,459 (by the company I purchased it from). I have tried for weeks to get them to pay me to replace the credenza but they came up with a one time customer satisfaction offer of $500. I want my desk credenza replaced or at a minimum, refund of the amount I paid for the move ($2,215.10).Business response
06/20/2023
We truly apologize for this situation, and for the confusion and stress this event has caused the Kahnle family. Mesa, in consultation with our legal team at ******************* has agreed to pay this claim for $3,400. This is specifically for the credenza portion of the desk - and the only portion that was damaged during the relocation. Please contact our representative at ******************** ********************* at ***************************, with further questions. Thank you!Customer response
06/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
06/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Shipment reference U802-1996-02 We contracted with Mesa *********************************************** an agent for United *** Lines - to move our household goods from ************** to **************. Original packing was done at our SLC house on Monday May 9th - loaded on May 10th - with the expected date the truck would leave SLC as Wednesday May 11th. Shipment was estimated to arrive into ************** and be delivered at our property address the week of May 16th.To date - June 21st - Mesa/United have not delivered our household goods. They remain in their warehouse in **************. They continue to provide estimated shipment and load dates that come and go with no action. The customer service team on the face of it are keeping us informed. The content of their communication however is more driven by limiting their liability and trying to convince us that they are not responsible for loss or damage other than a $100 per day delay fee. We are only interested in getting Mesa to deliver the goods per the contract. It is appreciated that there are logistic issues and shortage of drivers. At no time during the signature and acceptance of the contract did Mesa suggest there would be an issue or delay. There was no expectation given that we would be waiting for many weeks with no furniture. They have all our household goods - we have been living in an unfurnished house for over 6 weeks - and continue to fail to deliver and will not commit to a date. We had a solution - and had set up - and would pay for - an independent driver/truck ourselves to move the items this week. Mesa were not interested in working with us to resolve the situation - and appeared to be only focused on getting us to confirm in writing that Mesa had no liability for the household goods and possessions and to waive any future claims against the company. We simply seek delivery of the items per our contract. There are no current invoices due to Mesa that we are aware of that remain outstanding.Business response
06/22/2022
Mesa has diligently been working on the transportation of your goods from our ************** warehouse to your new location in **************. We have secured a Driver for pick-up and he is scheduled to arrive at our docks tomorrow (6/23) for loading. Your Move Coordinator - ********************* - will then be able to provide you with ETA's along the Drivers' route to destination (**). Thank you for your patience as Mesa continues to make this a priority and get your items moving quickly to your new residence!Customer response
06/23/2022
Complaint: 17458336Complaint remains unresolved. As at 6pm MDT June 23rd 2022 our household goods remain in **************. No date of departure has been confirmed and no estimated date of arrival to our ** property has been provided.
Sincerely,
***************************Business response
06/27/2022
As of June 23, at 2:18 PM Mountain Standard Time, these items left Mesa's warehouse dock and were in route to your new residence in **************. This correspondence was shared on June 23rd with you, and Mesa will continue to track and monitor the progress of your shipment to destination - and will update you accordingly. Thank you!Customer response
06/28/2022
Complaint: 17458336
Mesa/United have been able to arrange transportation of our household goods which are now scheduled for delivery June 29th. They have been provided appropriate communication over the last week and we appreciate their attention during this time to resolve the delivery delay.Compliant should remain open until Mesa/United have completed the work as contracted which includes delivery of the items to our new property, as well as address and resolve any credit or sums due back to us for the lower weight of shipment than estimated, any late/delay fees to be paid as agreed by Mesa and resolution of any damage/loss to our household goods ( they have been packed and stored for 6 weeks longer than originally anticipated).
Business response
06/30/2022
****/United will follow all tariff obligations as per the relocation contract. This includes contractual obligations for delay or damage claims, as well as any weight adjustments. Thank you!Initial Complaint
05/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Mesa Moving is denying full compensation for items damage in transit (i.e., not providing current market value to replaced damaged items that are not repairable). The basis of their denial is that our estimated claim is less. However, we provided proof of value in the form of links to purchase exact item and Mesa did not provide copy of claim or method to make amendments in accordance with the newly discovered current market value (only provided confirmation of submission). The difference in actual replacement cost and proposed settlement is $330. Also of note, we have not yet received payment of any kind for the settlement (originally filed 2/5/22).
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Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.