Complaints

This profile includes complaints for Mesa Moving And Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Mesa Moving And Storage has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Mesa Moving And Storage

  2275 S 900 W S Salt Lake, UT 84119-1513

• 

  Mesa Moving And Storage

  681 Railroad Blvd Grand Jct, CO 81505-9433

• 

  Mesa Moving And Storage

  5020 Us Highway 93 S Whitefish, MT 59937-8408

• 

  Mesa Moving And Storage

  7600 S Eisenman Rd Boise, ID 83716-6662

• 

  Mesa Moving and Storage

  681 Railroad Blvd Grand Junction, CO 81505-9433

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this moving company to move my office desk to storage until the winter weather was over and then deliver t to my home. They picked up the desk on 2/22/2023. It was in good shape. I had received an estimate, which I signed, but the movers were having computer trouble and didnt give me any pickup paperwork. They didnt offer me any insurance at that time. The estimate gave me $6,000 insurance. The delivery mover told me that they picked up the furniture at the storage facility which was already loaded. The damage clearly occurred at the storage facility. When it was unwrapped, the wooden credenza portion of the desk was broken in two. He told me that the company would make it right. The desk couldnt be put back together. I filed a claim and, despite the estimates insurance provision of $6,000, they offered me $150. The desk credenza was replacement was estimated at $3,459 (by the company I purchased it from). I have tried for weeks to get them to pay me to replace the credenza but they came up with a one time customer satisfaction offer of $500. I want my desk credenza replaced or at a minimum, refund of the amount I paid for the move ($2,215.10).

  Business Response

  Date: 06/20/2023

  We truly apologize for this situation, and for the confusion and stress this event has caused the Kahnle family.  Mesa, in consultation with our legal team at ******************* has agreed to pay this claim for $3,400.  This is specifically for the credenza portion of the desk - and the only portion that was damaged during the relocation.  Please contact our representative at ******************** ********************* at ***************************, with further questions.  Thank you!

  Customer Answer

  Date: 06/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shipment reference U802-1996-02 We contracted with Mesa *********************************************** an agent for United *** Lines - to move our household goods from ************** to **************. Original packing was done at our SLC house on Monday May 9th - loaded on May 10th - with the expected date the truck would leave SLC as Wednesday May 11th. Shipment was estimated to arrive into ************** and be delivered at our property address the week of May 16th.To date - June 21st - Mesa/United have not delivered our household goods. They remain in their warehouse in **************. They continue to provide estimated shipment and load dates that come and go with no action. The customer service team on the face of it are keeping us informed. The content of their communication however is more driven by limiting their liability and trying to convince us that they are not responsible for loss or damage other than a $100 per day delay fee. We are only interested in getting Mesa to deliver the goods per the contract. It is appreciated that there are logistic issues and shortage of drivers. At no time during the signature and acceptance of the contract did Mesa suggest there would be an issue or delay. There was no expectation given that we would be waiting for many weeks with no furniture. They have all our household goods - we have been living in an unfurnished house for over 6 weeks - and continue to fail to deliver and will not commit to a date. We had a solution - and had set up - and would pay for - an independent driver/truck ourselves to move the items this week. Mesa were not interested in working with us to resolve the situation - and appeared to be only focused on getting us to confirm in writing that Mesa had no liability for the household goods and possessions and to waive any future claims against the company. We simply seek delivery of the items per our contract. There are no current invoices due to Mesa that we are aware of that remain outstanding.

  Business Response

  Date: 06/22/2022

  Mesa has diligently been working on the transportation of your goods from our ************** warehouse to your new location in **************.  We have secured a Driver for pick-up and he is scheduled to arrive at our docks tomorrow (6/23) for loading.  Your Move Coordinator - ********************* - will then be able to provide you with ETA's along the Drivers' route to destination (**).  Thank you for your patience as Mesa continues to make this a priority and get your items moving quickly to your new residence!

  Customer Answer

  Date: 06/23/2022

   
  Complaint: 17458336
  

  Complaint remains unresolved.  As at 6pm MDT June 23rd 2022 our household goods remain in **************.  No date of departure has been confirmed and no estimated date of arrival to our ** property has been provided. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/27/2022

  As of June 23, at 2:18 PM Mountain Standard Time, these items left Mesa's warehouse dock and were in route to your new residence in **************.  This correspondence was shared on June 23rd with you, and Mesa will continue to track and monitor the progress of your shipment to destination - and will update you accordingly.  Thank you!

  Customer Answer

  Date: 06/28/2022

   
  Complaint: 17458336
  
  Mesa/United have been able to arrange transportation of our household goods which are now scheduled for delivery June 29th.  They have been provided appropriate communication over the last week and we appreciate their attention during this time to resolve the delivery delay.  

  Compliant should remain open until Mesa/United have completed the work as contracted which includes delivery of the items to our new property, as well as address and resolve any credit or sums due back to us for the lower weight of shipment than estimated, any late/delay fees to be paid as agreed by Mesa and resolution of any damage/loss to our household goods ( they have been packed and stored for 6 weeks longer than originally anticipated).  

  Business Response

  Date: 06/30/2022

  ****/United will follow all tariff obligations as per the relocation contract.  This includes contractual obligations for delay or damage claims, as well as any weight adjustments. Thank you!

• Initial Complaint

  Date:05/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mesa Moving is denying full compensation for items damage in transit (i.e., not providing current market value to replaced damaged items that are not repairable). The basis of their denial is that our estimated claim is less. However, we provided proof of value in the form of links to purchase exact item and Mesa did not provide copy of claim or method to make amendments in accordance with the newly discovered current market value (only provided confirmation of submission). The difference in actual replacement cost and proposed settlement is $330. Also of note, we have not yet received payment of any kind for the settlement (originally filed 2/5/22).