Complaints
This profile includes complaints for Hillside Tire & Service's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 25, 2022 I left my vehicles with Hillside to do repair work the next day. I spent nearly $600 in repairs. One of those repairs was to re-attach the liner on the LR fender. I picked up my car on Tuesday, April 26, paid my bill in entirety and left. All seemed to be well until Saturday. On Saturday I needed to get in the door where the fender had been repaired. It was almost impossible to open the door. I finally got it open and the liner was no longer attached. Today, May 2, 2022 I took my car back around 2:30. The person I spoke to was neither of the two people I dealt with last week (Jake and TJ were very capable and customer service oriented). I showed this person my invoice from last week, and he flat out told me that there was no way they would fix the problem that they caused today because they were too busy and that I would have to leave my car "another" time. Even though they made an (I believe) honest mistake he refused to fix a problem they were responsible for, unless I would come back another time and leave my vehicle. This problem could have been taken care of in a "few minutes" but instead, this representative of Hillside would rather lose my business.
Business Response
Date: 04/22/2024
This is ***************************(store manager) from Hillside Tire and Service. Here is best response for this complaint from April 2022. Looks like ***** came in and drop off here vehicle on April 25, 2022. We did an oil service, serviced the power steering fluid, replaced the rear brakes and installed a new battery. She did ask if we could reattach the ***************** liner. Which we did. She came back in May 2, 2022 that afternoon because it had come off again. She chatted with one of the guys at the counter and being late in the day and the work flow we already had going on at that point was aske to bring it back the next day or whatever was convenient for her to have us attempt to reattach the ***************** liner. We have never seen or have heard from ***** since May 2, 2022. I did reach out to her this morning to see if she had gotten it reattach or if she still needed it to be done. She did not answer but I did leave a voicemail.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.