Complaints

This profile includes complaints for Medallion Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Medallion Bank

  1100 E 6600 S Ste 510 Salt Lake City, UT 84121-7422

  
• 

  Medallion Bank

  1100 E 6600 S Ste 510 Holladay Cottonwood, UT 84121-7422

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off my trailer on 6/14/22. I still have not received my title yet. I called and spoke to someone and they said it was being mailed that day. They sent me a statement saying paid in full but it didnt have the title included.Trying to call but I just get stuck on hold for hours. Next step is filing complaints with the dbpr and attorney general.

  Business Response

  Date: 07/06/2022

  We apologize for the delay. We released our lien on 6/24 through the ****************. The title will be sent to you from the ****************, we recommend contacting them to get an estimated date of arrival. We are reviewing our hold times to see where we can improve. Please contact us if you have other questions or concerns. 

• Initial Complaint

  Date:06/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive bought this camper back in February from ****** motors didnt have any issues untill this month my payments were set up on auto **** pay I got a call on 6/14 from collections I missed the call so I called back and of course it was collections telling me I missed my payment and was past due she wanted to set up payment I advised I would just make it online since there was a fee . After being lied to and deceived by your collection department I set up payment as told since you said you didnt receive my June payment and on that call I was told my auto pay would start in July not June please pull call to confirm I would like all calls pulled from this company . This has been the most unpleasant company to ever deal with I still have yet to hear from a supervisor addressing my complaints Ive followed up all week I know my refund is being processed thats not the point I still want this escalated and addressed this has been a huge inconvenience and Im baffled that your supervisor ******* didnt return my call as promised on Saturday by an agent didnt get a follow up nothing . This company is being deceptive I am documenting everything I feel I am being treated extremely unfair and this is going to be reported to an attorney if I do not get resolution as I said before I am documenting everything this is not legal period. Also on Saturday the first time I called I spoke with a ******* I was already upset and instead of trying to speak respectful to me he was extremely rude no empathy and hung up on me because he didnt want to wait for a supervisor ! I dont believe he should be in service if he cant handle speaking to upset people.

  Business Response

  Date: 06/28/2022

  We have had the opportunity to review Ms. ****** account and speak with her regarding the issues she has experienced. We found that the auto pay ************** setup pulled four days late, in between that time the account was past due, and an agent called to collect the months payments as the auto pay should have skipped the month and started the following month. We have addressed the auto draft issues and corrected it. We have refunded the double payment and will be waiving 30 days worth of interest on the account.We apologize for the errors and the poor customer service experience. As previously discussed with **************, we have reviewed the calls between her and our agents and will be including them in our monthly training session. Please give us a call if you have any other questions.

• Initial Complaint

  Date:06/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second time the bank has not processed my electronic payment. They failed to process the one from March, and now they have failed to process the payment from June. They are refusing to process the payments until I give them my current location. It is an RV and it is in AZ, that is all they need to know. Anyway they sent me a letter telling me I had to get it registered in AZ since I live here now. The clerk at the motor vehicle **** told me I have until the tags run out before I have to switch over my registration. When I tried to call the bank to let them know, I was put on hold and then hung up on. My payment is not being processed and I cannot get ahold of the bank by phone to let them know, I want them to continue processing my payments as they have in the past and to stop this nonsense of holding my parents hostage to get what they want which will happen in December when I switch the plates over to AZ. Account # is ********.

  Business Response

  Date: 06/21/2022

  We have reviewed your account and found that you are set up with your local ******************* pay system. You will need to contact them regarding the issues with your payments. We have been receiving them past your due date,we recommend moving up your payment date with your bank so they can send out your payment check sooner. Please make sure you have the correct payment address entered for **** pay, in January the forwarding for our old address expired. That is around the time your payments stopped being received. We sent out a letter regarding our payment address change in July of 2021 via ***** Out of courtesy we have waived all negative credit marks and late fees from January to now. The correct address to mail payments to is:
  SST
  ****************************************************** have placed your account on our Do Not Call list, per your request. We are unable to call regarding collections but have left voicemails for you regarding the issues you have been having. Please reach out to us if you have any further questions. *********************

  Customer Answer

  Date: 06/21/2022

   
  Complaint: 17425615
  
  I am rejecting this response because:
  I send out the payment from my bank about 3-6 days prior to the actual due date.  So it is not on my banks end.  I also have the correct payment address because I changed it when I was provided with it.  You excuses are invalid.  About 4 out of dice months your bank was able to process them on time with no problem.  Two months March and June you processed them late.  Both times your bank is trying to get a physical address of the roperty and both times you were doing so under false pretenses.  It is a travel trailer, even if I gave you the physical address it can be moved, so that address does not matter.  You have my PO Box and my phone number.  You have my email as well.  More than enough ways to contact me regarding my up to date and current account never late with payments.  Your poor payment processing procedures are not my problem, that is why I contacted the BBB to make the complaint in the first place.  There needs to be a record of your deceitful practices for accounts that are in good standing.  
  Sincerely,
  
  *****************************

  Business Response

  Date: 06/28/2022

  We apologize for the delay in processing your payment. We process payments received at our lock box the day we get them. We recommend scheduling your **** pay earlier if youd like them to be received at our office sooner. You may also submit a payment online via ***************, there is no charge to do so. Your March and June payment were received after your due date but were processed the date we received them at our lockbox. Out of courtesy we will be back dating your March and June payments to the date on the checks. For faster forms of payment please consider utilizing our website or setting your account up on autopay.  

• Initial Complaint

  Date:05/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable you reach merchant to pay payment. Phone says experiencing technical issues and online address not bringing bank up for payment.Payment due May 10 unable to contact for last three business days.Payment late now. Not interested in mailing payment.

  Business Response

  Date: 05/17/2022

  We apologize for the inconveniences you experienced with our website and phones. Our systems are working again. You may make your payment online or over the phone with an agent. Please contact us if you have any questions or issues logging in. We can be reached at ************.