Customer ReviewsforR.C. Willey Home Furnishings

Horrible company for customer service. They dont value you and will lie when they sell you something then lie at customer service. Will not bend or help you at end of warranty. Bought 4 couches with them and one that was 5k real leather which its not fabric is pealing. Has to wait till after holidays to make warranty call just to be out of warranty by 4 days, will not help thats just said from a company. Shame on them Ill never recommend them or step foot in there store again.

Hi ******! I apologize for the inconvenience you have experienced. Unfortunately, there isn't much we would be able to do once a warranty has expired. You can always call our extended warranty department at ************ to see if they can make an exception, but I cannot guarantee they will be able to do so.

I bought my fridge in November 2019 as well as a 5 year warranty plan (60 months). My ice maker is not working and I called to have it fixed, but they are refusing to fix it because they said my warranty is already up. It has not even been 5 years yet and they are refusing to provide me a service that I paid for. I should get my money back and get my fridge fixed because this is ridiculous. Do not ever buy from this company because they cheat you of your money and have THE WORST customer service.

Hi *****! I apologize for the inconvenience you have experienced. Our records do show that you purchased the fridge in December 2019 as you mentioned. Your extended warranty will expire this year in December. Our extended warranties mirror the manufacturer warranties and cover functional defects. I apologize for the confusion and recommend you call our extended warranty department at ************ for assistance with submitting a claim on your fridge.

This is compliant on your The RC Willey furniture store in ********* is located at ******************************************. This store is also known as ********* branch.The incident happened on 7/1/2024 around 4 pm PST. To my family and myself understanding, this is pure discrimination.I tried to purchase a sofa set for my mom who lives in *********, ******. I live in *******. My mother connect me to sales person to help me facilitate a payment. The sales person whom I don't remember her name suggested to me to create an RC Willey account and send my email address and account number. I did create the account and provided the requested information. A store attendant by the name *******, who refused to give us her last name old us, "It is the company policy to not sell out of Nevada customer" I repeatedly told her this is for my mom who lives in ********* but she said it is considered fraudulent. Moreover, she was extremely rude. I kindly asked for a manager or someone I can talk to but she said there is no manager in the store and I can call tomorrow morning. I don't know if it is your store policy to provide such a treatment to minorities or we are not your preferred customer.

Hi ********! I apologize for the inconvenience you have experienced. Please call our ********* store at ************ for further assistance with this issue.

Bought 3 sets of washers/dryers for a new home and put them on a zero interest finance plan. Did not get any statements in the mail so after 2 months I called and was told I was already delinquent, had been removed from the zero interest plan, and had accrued over $350 in interest. I was told by the service rep "this has been happening a lot, you better pay off the account as soon as possible". Fortunately I have funds to cover and paid off the account but seems very unprofessional and frankly is dirty business.

Hi ******! I apologize for the inconvenience and issues you have experienced. Our default notification method for statements is via email and those emails can end up in spam/junk folders. We always recommend double checking those folders when you are expecting a bill. If you ever have questions or concerns regarding your account, it is always recommended you call our billing department at ************. They are open from 7 am to 8 pm MT Monday through Saturday, except for holidays. I apologize again for the inconvenience you have experienced.

Horrible customer service for broken furniture. We spent $9000 on a leather couch that broke within a year (not due to customer use). ********************** was made aware of issue November ************************************************************************************************* February 2024 with paying for the service fee to have my couch repaired. Now May 2024, I continue to wait, with no contact from RC Willey, on the part and repair of my couch. When I call customer service regarding this issue, the tell me that they are waiting on the information from the manufacturer and I will continue to have to wait for an u foreseen amount of time to know when my couch will be able to be repaired. Each representative has been rude, uneducated, and shows no regard for the inconvenience caused by this issue. I will never buy anything from RC Willey again.

Hi *********! I apologize for the inconvenience you have experienced. Our records show that parts are on order for you, but the manufacturer of your item is located overseas and it can take months for those parts to arrive. Our California customer service has consistently reached out to the manufacturer to get updates, but the manufacturers are not always the most responsive. Please call our California customer service at ************ for further assistance.

I have dealt with this company. Their approach is nice. In the beginning, to attract you to them, more than three huge items were purchased, and the expenses of all purchases were paid. There was a delay during the payment processes on my part, but I completed all the installments, but because of the delay of one month, they destroyed all my card points, unfortunately. The style of dealing at the beginning is different from the end, so my advice is do not get involved in buying from them because you will regret this one day, as happened to me. I am still suffering to this day and there is no solution from them to solve the problem.

Hi Saad! I apologize for any inconvenience you have experienced. If you need any assistance with previous billing history or information, please call our billing department at ************ for assistance.

Paid cash for new refrigerator and rearranged plans to accommodate delivery schedule only to learn the delivery date had been slipped twice without letting us know or asking if that would work.

Hi ***! I apologize for the inconvenience you have experienced. Please email us at ******************************************* with your order number, phone number, or account number so we can look into this for you.

I have had numerous deliveries of broken furniture each time needing to take time off of work and losing pay to be home. The delivery team is mostly awful with the exception of maybe a couple guys. The first trip they brought out my couch where it didn't align and the chairs with usb ports that didn't work, then the replacement couch still was defective x2 more times, the times they brought out replacement chairs they all had problems from being dropped, ripped fabric, making awful noise when raising it up, greased stain from the truck and broken in some way. Not to mention one crew ******* to get the old set out and not taking the back of the chair off, they tried to manuver the chair out the door and damaged my drywall while making the corner. I've been on the phone numerous times to get my order exchanged and correct. They finally got my couch replaced but chairs were on back order, so I had to wait. In the meantime, for my trouble after so many trips with broken furniture and problems they gave me a discount.After not hearing from them about the chairs and having damaged loaners with tags still on them, I contacted the store and they are trying to say it's been more than 14 days so they won't exchange it. So I can either have my discount or the exchange not both. The corporate office says no, it's part of the original problem and that my exchange should be fulfilled. The ******* store has not fulfilled their agreement. The management team is a bunch of liars retracting on their word to discount due to my bad experience. No one fulfills what they say they will do. They look in the computers and say they have no record of conversations I've had with corporate office, yet corporate office has said that they have the records and notes. Corporate office said they would have someone reach out to me about my chairs as of a couple weeks ago and no one called.I spent almost 3k to have broken damaged products delivered to my home and no one fulfilling the agreement.

Autumn,We are sorry for the problems you have had with your deliveries.You will need to contact the customer service team at ************, and they can help you resolve any existing problems, and help you get a claim written for the damage to your home.

Autumn,We are sorry for the problems you have had with your deliveries.You will need to contact the customer service team at ************, and they can help you resolve any existing problems, and help you get a claim written for the damage to your home.

I am done with this company. Everything I bought there has been overpriced garbage.The solid wood kitchen table I bought turned out to be particle board with a thin cover of veneer and the table started to fall apart a couple months after I got it home. A glass cabinet came with warped glass. Clothes Dryer burned up a few weeks after it was delivered. They sent me the wrong couch.I purchased what I was told was hardwood planks for my kitchen floor. In less then one year the floor is warping and coming up. The floor turned out to be some type of sawdust and glue composite with the thinnest layer of veneer on it. I will be buying my new kitchen floor somewhere else. I highly recommend not doing business with this company.

Hi Kendall! I apologize for the inconvenience you have experienced. Please email us at [email protected] with your order number, phone number, or account number so we can look into this for you.

We wanted a tv stand for my sisters new business she is opening tomorrow . We asked for the floor model because of the urgency of the whole situation. They said since there is one left at another location across town we would have to go get that one . We ventured across town to pick up the unit and when we got to her business to assemble the unit it was damaged ! We took it back the next day to the original RC ******* that we went to and told them our situation and our sales man ***** said that they still wont part with the floor model . You had the chance to be a hero to someones day who is taking a big leap as a new business owner and added more stress to an already stressful day !! When I asked for the store manager to help us with this situation none could be reached !!!! Sincerely a very unhappy customer! Or shall I say excustomer!!!

We apologize for the inconvenience caused to your sister and encourage her to reach out to that locations for potential assistance. We understand the choice to open a new business can be stressful and that last minute purchases can be of a big help, but we unfortunately do not sell floor models when we have new inventory in our warehouses.

We apologize for the inconvenience caused to your sister and encourage her to reach out to that locations for potential assistance. We understand the choice to open a new business can be stressful and that last minute purchases can be of a big help, but we unfortunately do not sell floor models when we have new inventory in our warehouses.

We apologize for the inconvenience caused to your sister and encourage her to reach out to that locations for potential assistance. We understand the choice to open a new business can be stressful and that last minute purchases can be of a big help, but we unfortunately do not sell floor models when we have new inventory in our warehouses.

We apologize for the inconvenience caused to your sister and encourage her to reach out to that locations for potential assistance. We understand the choice to open a new business can be stressful and that last minute purchases can be of a big help, but we unfortunately do not sell floor models when we have new inventory in our warehouses.