Reviews

This profile includes reviews for R.C. Willey Home Furnishings's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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R.C. Willey Home Furnishings has 34 locations, listed below.

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  R.C. Willey Home Furnishings

  2301 S 300 W Salt Lake City, UT 84115-2516

  
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  RC Willey Home Furnishings

  20 N Stephanie St Henderson, NV 89074-8079

  
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  R.C. Willey

  8340 Delta Shores Cir S Sacramento, CA 95832-9102

  
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  RC Willey Home Furnishings

  20 N Stephanie St Henderson, NV 89074

  
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  RC Willey Home Furnishings

  4300 Flossmoor St Ste 100 Las Vegas, NV 89115

  

Review Details

• Review fromLinda D

  Date: 04/30/2025

  1 star

  Linda D

  Date: 04/30/2025

  Bought washer/dryer. Paid for delivery and installation. Incompetent deliver drivers dropped it in my hallway and left it. Refused to hook it up. I PAID for this service. Management did not even offer a refund or solution. 70 years old. Spent close to $2700. DoNOT buy from R C Willey unless you want to be cheated
  

  R.C. Willey Home Furnishings

  Date: 05/01/2025

  Hi *****! I apologize for the inconvenience you experienced. Our drivers were unable to install your washer and dryer due to your home not having accessible plugs or drainage for the appliances. The pictures they took of your delivery do show the washer and dryer put in place, not left in your hallway. Our drivers can only do basic set up and everything needs to be accessible for them to complete the set up. Please call our Reno store at ************ if you need any other assistance.

• Review fromRaechell G

  Date: 04/17/2025

  1 star

  Raechell G

  Date: 04/17/2025

  Poor quality furniture, will do anything not to honor warranty.
  

  R.C. Willey Home Furnishings

  Date: 04/19/2025

  Hello ********, we apologize you did not have the best experience with us.Would you be willing to E-Mail us at ******************************************* with your Account number, Phone number, or Order number alongside a brief explanation of what happened, so we can look into your issue further?Thank you.

• Review fromMarissa C

  Date: 03/31/2025

  1 star

  Marissa C

  Date: 03/31/2025

  Have shopped here previously and had a good experience. **************** from the front door, to the sales floor, to the register was 0/10.
  

  R.C. Willey Home Furnishings

  Date: 04/01/2025

  Hi *******! I apologize for the inconvenience you have experienced. Please call our customer service at ************ if you need any assistance.

• Review fromPam L.

  Date: 03/14/2025

  2 stars

  Pam L.

  Date: 03/14/2025

  We ordered a dryer in Oct it came and did not work delivery tech said there where none left in warehouse. After supervisor next day said there was 2 in warehouse and changed our order we told them we wanted a different dryer she changed order again and didn't check the 12 months no interest. I got a late payment notice looked at it and noticed an interest charge. I went on line and made a payment. I have never had a late payment in over 5 years. I called and asked them to look into it she said all supervisors where in a meeting and she would call me back at 3:00 pm. Never heard back. When I called today they said was not within 30 days nothing could be done. I did call within 30 day of late charge. there are alot of furniture stores will not be visiting again.
  

  R.C. Willey Home Furnishings

  Date: 03/15/2025

  Hello ***, We apologize for the inconvenience with your order. We would recommend reaching out to our billing office so they can take a look at your account and see if there are any options available for your order. You may reach our billing office at,************** Monday-Saturday 7AM - 8PM MST Thank you.

  Pam L.

  Date: 04/03/2025

  I called RC WIlley. They said the same thing I asked to talk to supervisor and was told they would say the same thing in other words no. Was speaking to someone off shore. Will not do business with them again plenty of other places to go to.

• Review fromLizbeth B

  Date: 03/12/2025

  1 star

  Lizbeth B

  Date: 03/12/2025

  We purchased a couch from R.C. Willey last April and a few months later the seats began sinking in. We called RC Willey to have them come out and look at it/replace the defective couch. The service tech came out to look at and said it was in fact defective and they would be ordering the replacement seats for us. We then got a phone call from customer service saying the parts would not be available until February comes and goes and we call them to ask what was up with the couch parts. They then said yeah more like April. (Mind you this couch is incredibly uncomfortable to sit on because of the sagging/broken parts.) Then we got a phone call from RC ***** saying the parts were in and do we want to pick them up or have them delivered we paid for delivery so of course that's what we asked for. Two days later a parts person came without the new couch pieces, and said he was their to pickup our couch. We inquired about where the new couch was and they said they no longer have both pieces available and they could only replace one piece. Obviously this is not going to work lol. The service guy then suggested we go into the store explain what happened and trade it for a different couch. We went in and the customer service person talked to a manager who approved the switch. We found what we wanted but apparently they had to wait for the service department to release the two pieces before we could do the trade. So we left and went back to the store again to get it solved. The person we spoke to this time had no idea what we were even talking about, and we had to go through all of this again. They then said ok yeah we will replace the couch, but parts still has them in their system and we can't do anything yet. LOL! I got a call today and the girl was like hey do you still want your new couch? I was like yeah with the replacement of the old could right? She again had 0 idea what was going on. Now they have changed their minds about replacing a couch still under warranty.
  

  R.C. Willey Home Furnishings

  Date: 03/14/2025

  Hi *******! I apologize for the inconvenience and frustration you have experienced. Our technicians help facilitate the manufacturer's warranty and the warranty is for repairs, not replacement. The technician notes are submitted to the manufacturer who then determines what needs to be done to repair your furniture and they authorized to repair your furniture. The manufacturer has determined that your furniture can be repaired with the replacement parts. We just need to bring the items into our shop for repairs because they cannot be done by our technicians in your home. The manufacturer and our service department have not authorized any sort of return and so we cannot move forward with that. You will have to call our customer service at ************ to schedule your furniture to be picked up for repair in our shop.

• Review fromDawn W

  Date: 01/27/2025

  2 stars

  Dawn W

  Date: 01/27/2025

  I had purchased below which arrived damaged. Reaching out to RC Willey I was instructed to work with the vendor directly to request replacement parts. During my next move the cabinet collapsed. Extremely poor quality and service.Adept Storage Craftsman Oak Storage Cabinet ADEPT STORAGE CABINET OAK 422474/ADPT_CBNT SKU : 111......47
  

  R.C. Willey Home Furnishings

  Date: 01/28/2025

  Hi ****! The cabinet you are referring to is one that you purchased in January 2022. As we informed you in the emails you sent, RC Willey is not responsible for damage caused during a move. That is the responsibility of the movers. Since the cabinet only had a one-year warranty, there is, unfortunately, nothing we can do for you.

  Dawn W

  Date: 01/31/2025

  Thank you for your reply. As I mentioned previously, my experience began with my initial purchase from RC Willey, which unfortunately arrived damaged. This was quite disappointing, and to add to my frustration, I was informed by RC Willey that I needed to work directly with the manufacturer for replacement parts. I had provided original photos and vendor interaction.

• Review fromTony F

  Date: 01/24/2025

  1 star

  Tony F

  Date: 01/24/2025

  Wow, what a terrible purchase/customer experience at ********************** today. It began when I purchased a product on-line at what seemed like a good deal. The product arrived (eventually!) and, alas, it was the wrong item. It was, in fact, the version/model beneath the one I ordered. I ordered the Wiim Amp Pro. They sent me the Wiim Amp. It's like ordering the 6 cylinder motor on a new car and the dealership delivering you the 4 cylinder motor and then telling you "well they look the same"...which is what they basically did at the store! I started by phoning Customer Support and they told me to take it to the local store and exchange it for the correct model. I drove 30 minutes to the store and then proceeded to wait 30 minutes while "computer challenged" staff hand wrote information and passed it around...seriously, I was actually laughing. The store was completely clueless and inefficient -- although always polite, so I guess that counts for something. Turns out they simply don't carry the Wiim Amp Pro, despite their website STILL showing that it is available for sale for $299 ("Click to Add to Cart" -- be forewarned, don't do that!). Did they offer any, you know, compensation or remedy for their "bait and switch" tactic? Of course not. "Sorry" was what I got -- and a shoulder shrug. That's an hour and half of frustration time I'll never get back. And btw, I should add that this "bait and switch" wasn't (I truly believe) intentional or evil on ***'s part. They are just a really lousy organization, run as far as I can tell entirely by "computer challenged" (not saying 'old'!) people. I mean no wonder Amazon just EATS these kinds of retailers for lunch. What is the value add of buying electronics from *** versus one-click, next day ******? And if things ever go off the rails with Amazon (rare in my experience) they bend over backwards to remedy the situation. RC Willey....well, folks, just don't go there. You'll regret it. They are hopeless.
  

  R.C. Willey Home Furnishings

  Date: 01/27/2025

  Hi ****! I apologize for the inconvenience and frustration you have experienced. We looked into this and it does look like we have the item listed as the Pro on our website when it is not the Pro model. We have passed this information along to our web developers so they can address this. Our records do show that your order has been returned and refunded. Please call our online help desk at ************, option 1 if you need further assistance.

• Review fromKelly J

  Date: 01/10/2025

  1 star

  Kelly J

  Date: 01/10/2025

  If I could leave less than one star for the *** location and warranty department I would. I purchased both a dishwasher and a range on the same day and was emailed invoices of both. Both stating that I had extended warranties. They are lying and saying I do not after the dishwasher they sold me after 14 months burned a hole through the metal of the dishwaher and could have burned down my house. Such awful customer service and I will never purchase from them again. Do not purchase from here and DO NOT use their extended warranty.
  

  R.C. Willey Home Furnishings

  Date: 01/11/2025

  *****, we have responded to your email as well as your review on Yelp. Unfortunately, due to your desire to escalate this above normal customer service procedures we can only encourage you to proceed as you were directed via email.

• Review fromDaniel C

  Date: 01/08/2025

  1 star

  Daniel C

  Date: 01/08/2025

  wow! what a way to drop the ball!!placed an order online mid December for a bluetooth speaker. After over a week of the order not moving according to the online order status, I called customer service and was informed that the order was going to get cancelled because they didn't know when they were going to have it in stock. So, after this situation ruining our Christmas gift fornsomeone, we placed a new order for a similar item right after Christmas. guess what? today, January the 8th the online order was still showing as scheduled and it took me 1 hour on the phone with customer service for them to tell me that they didn't have it in stock at their warehouse, and after speaking with stores here in ********* they could only offer me store pickup because they couldn't ship via ***** from their stores.the level of incompetence is blatant and unnerving! I expected to be dealing with a serious company at the same level of other big time names (******, *******, best buy) but it seems I'm dealing with a bunch of rookies who don't know their own procedures and starts blaming the person next to them instead of finding a satisfactory solution. you guys must be losing customers left and right, do better!
  

  R.C. Willey Home Furnishings

  Date: 01/09/2025

  I apologize for the inconvenience and frustration you have experienced. We appreciate your feedback on this situation. Our stores are not able to ship orders, so items found only in store are pick up only. Our warehouses are the ones that would be able to provide shipping, but that would not be possible when they do not have an item in stock. Please call our online help desk at ************, option 1 if you need further assistance with any online orders.

• Review fromShareena M

  Date: 12/23/2024

  1 star

  Shareena M

  Date: 12/23/2024

  I had purchased a table from them back in 9/95/24 and I had paid full price. My table was delivered to me about a week later. The table top was marble and it had come with chips and cracks. Two of the chairs that were delivered were also damaged. I called the sales *** and he stated he was going to order another 2 chairs and a new table top. Another 2 weeks later comes that chairs and the third table as also delivered that was cracked. Meanwhile I was out of state and had to hire someone to come and meet ** ***** for the delivery. After this I had called the store several times where promises were made for a call back and never received them from the store managers. I called 6 time before I reached out to their corporate personal. I was directed to some regional call ****. **** had called the store himself and asked one of the managers to call me to resolve this issue. I believe **** had called me and when I addressed my concern he told me that he is not responsible for any of these inconvenience as it was not his store that had delivered the items to me. I was so irritated and I hung up. Finally 3 days later **** called me and I explained to him what was happening. He told me that he is getting table top #4 in good condition. Mind you all this time we have a damaged item in my million $ home. It was on 12/17/24 I texted **** telling him that another table was being brought to my home which was again cracked. They delivered the 2 chairs on back order and never brought the table top. When I finally found a person who was willing to reshape and fix the crack for $700. **** then had the audacity to ask me to pay for 50% of the cost of the ***air. He wanted to meet me halfway. Why should I be asked to pay for additional damages that was caused by their delivery company? For over 3 months I had been dealing with this. I asked for Chads supervisor information and once again left 3 voicemails and never got an answer back. As of 12/22/24 I still have a cracked table.
  

  R.C. Willey Home Furnishings

  Date: 12/26/2024

  HI ********! I apologize for the inconvenience and frustration you have experienced. We have tried working with you on exchanging your items and we determined that it is not cost effective to pay for repairs on your table. We have a return written for your dining set. You will need to call our California customer service at ************ to arrange the pickup. Once the items have been picked up and the return is invoiced in our system, we will provide you with a full refund.

  Shareena M

  Date: 12/30/2024

  Why should I be the one that needs to call your company when I have left several messages for your regional to contact me and they have yet to do so?**** provided me with **** ********* phone number ************ and I have left him 3 messages for a callback and yet here I am still waiting. I know he listens to his VM, as he is always updating the dates in the *** The issue is that ** ***** cannot do what you promised us and made me pay for. Over 3 months I having been dealing with the broken table. Your company is not able to handle a delivery or return. Yet you want to be polite and eloquent here so others can see how professional your company is? But behind closed doors ask for additional money because you have exceed your cost on a table top? I have to pay for your mistakes? If you can't delivery the goods as sold in your stores, you will have the customer pay for the additional items and you stupidity. How many times will you have to deliver an item such as this to know that it needs handling so it won't be damaged when delivered to my home? How many times. because as of 4 times it is still coming in damaged. ***, your apologize is not paid for my credit card and interest rate on this and does not fix anything as well. If you had any sincerity to your apology we would not be in the position that we are right now. When you/your incumbent company gets a minute, you can contact me and get your junk removed from my home. I am tied of waiting for you idiots to fix this.