ComplaintsforSalt Lake Valley Chrysler Dodge Jeep Ram

• Initial Complaint

  08/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Salt Lake Valley Chrysler Dodge Jeep RAM sold me a lemon vehicle with an engine that blew up and the warranty they sold me won't cover the repairs. I want all my money back. This is the worst dealership in ****. They lied about everything. They replaced parts I didn't ask to have replaced. They have held my vehicle hostage for over a month and it is still not fixed. I had my vehicle at a local dealership that was ready to have everything fixed and done in a week, but they Salt Lake Valley Chrysler Dodge Jeep RAM, made me bring it to them saying that is the only way that PortfolioOne their warranty company would cover it. Now after an extremely expensive tow job and a month I still don't have vehicle and they are telling me I have to pay and won't cover anything after they told me it would be covered. These people are a nightmare. I want my money back and I want my vehicle fixed.

  

  Business response

  08/16/2024

   ***** ************************* came in on 7-26-24 for a tow in concern of the following 2 items: Will not go into gear as well as vehicle temp gauge goes up and down. WE were able to diagnosis both issues within the timeframe given of the following repairs:
  #1 *he *ransfer case shifter was worn and binding causing the not going into gear concern, we replaced the * Case shifter
  2 *he vehicle had coolant leaking into the cylinder causing #6 misfire to which we had to replace the entire cylinder head along with the misc. gaskets, coolant and connects that go with the repair. *his is an extremely large job (Calls for 18.5 Hours) and takes quite a while to complete, along with parts availability ordering these parts factors into the completion timeframe taking as long as it did.
  
  At the time of the diagnosis the advisor contacted the ************************************ for coverage on both items mentioned, ALL parts were listed off and given to the representative over the phone of this company. *his is a standard process of any extended warranty company as well as the timeframe they take for approval or denial. During the call back for approval, the Extended Contract *** informed us that the items WERE NO* a part of coverage listed in the contract that the customer signed stating repairs /items that are covered or not during the time of the sale.
     *his led to a follow up phone call explain such to ****** as he asked to be called to which he approved over the phone and asked for updates (those were sent via text on a platform we use in service) *he customer said, it needs to be done regardless. 

  Customer response

  08/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The vehicle was towed to dealership for inspection since it was not drivable. After a month and half, **** from dealership said vehicle needed a new motor, resulting of a cost of around $15,000. After much consideration I decided to take the loss. Once the car was brought back I decided to get it inspected again. Before the inspection I noticed it had been ransacked, after reaching out to the dealership I was told it happens a great deal of times. The new inspection showed that it was the starter, not the motor. Which means they didnt not inspect the car properly. This had caused me a great deal of stress and anxiety.

  

  Business response

  07/12/2024

  They customer had the Vehicle towed into the **********************. The vehicle over heated and would not start. The technician inspected the vehicle and found that the Engine has seized due to overheating. the starter is burned up from trying to start seized engine. The Inspector from the warranty company came and looked at the Engine and wanted it to tear down further at the customer expense. the customer refused to do the tear down to see what caused the overheating failure. At this point the **************** was assuming it was from overheating and would not approve the claim. customer had towed vehicle from the **********************. The customer was not charged for the Diagnostic fee's

• Initial Complaint

  04/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They took advantage of a disabled veteran I specifically told them I had cognitive issues and was on a fixed income; told them exactly what I could afford. They said they could do that. It is very unethical to do business the way they do. When someone says they need a payment UNDER $500 you **** sure don't say you can do that and then send them out the door with a payment OVER $800. They charged me MORE than the national average KBB price on any used vehicle and I left owing twice what I agreed to pay for the vehicle. They sold me a used truck at the ORIGINAL MSRP!!! I am not the only one they have pulled this on, I found numerous reviews similar to the one I filed. I found one other person, so far that it happened to. They do it so often, they have the contract drawn up in such a way you cant get out of it. Unethical practice! They basically stole my trade in by offsetting what they gave for that with numerous fees. If they were an honest, reputable business, they would refund my down payment and tear up the contract. That is what I want.

  

  Business response

  05/09/2024

  This BB complaint looks like they submitted this on 4/18. He was upset and come in and made a big scene on the showroom and ***** talked to him, his sister wrote a ****** review thats similar to this BB complaint. *************************** cancelled the check his sister wrote for him for $7k, but on 4/26/24 he come in an picked up the truck and brought in $7k in cash. On 4/26/24 ******* was in here apologizing to everyone about how he acted. He was happy as can be the day he picked up the truck. 

  Customer response

  05/10/2024

   
  Complaint: 21592659
  
  I am rejecting this response because: The complaint remains as written because people need to know of their unethical business practices. ******* clearly told them how much he could afford, and about his cognitive issues. Their only concern was making a sale. They took advantage of him to make money and refused to let him out of the deal. They have that written in their sales contract specifically to be able to legally do this to people. Their description of events is one sided and laughable. The stress they caused him nearly cost him his life. Of course, he apologized and picked up the truck. He had no option and didn't want angry people to s**** him even more, he just wanted to pick it up and get out as soon as possible. Yes, he really wanted the truck, but not at that cost. He could lose it and have nothing to drive if we don't figure out how to get it re-financed and the payment down where he can afford it. But, they don't care. They made their sale. We aren't the only ones with similar experiences with these people. I want everyone to know what happened. I can hope they would change the way they do business, but that is not likely. So, people need to be warned about them. 
  
  Sincerely,
  
  ***********************, on behalf of ***************************

• Initial Complaint

  01/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am Captain ************************* ******, Active Duty Air Force currently stationed in ******, **.A few weeks ago I started the process of buying a car online for the first time.I contacted ************** valley. I gave them a deposit, the immediately took the advertisement down from their website, so I was not able to see the truck that I selected. I signed the papers to buy a vehicle from them on January 19th ****. Also proceed to wire them the money for the purchase of that truck. Before they received the money on January 22nd I called them to back out, because the vehicle is not what I wanted, and the more videos and pictures they sent me I realized that was not the truck I wanted. They received the money the following day.We went back and forth, they said they could not cancel, then they said they could, then they said that they could not cancel but swap it for another vehicle.Since Monday I have been calling and texting the dealership telling them that I want to back out, to please refund my money.Today the General Manager, called and said a few things that raised my suspicions:1- He said that the truck was already on my name, that they had a truck with my name sitting in their parking lot. If that is the case why did they put the advertisement back in their website. The truck that according to them I have bought ( though I immediately backed out) and is on my name, is for sale on their website.2- The General Manager also told me today that the contract can not be canceled, because it is signed, that the truck is mine. But they offered me to chose another truck. Which will mean to break that contract and sign a new one.I know that I signed the papers and sent the money, but I have never seen the truck, the truck has not been shipped, has not been delivered, and they put it back on for sale.This past 3 days have been very scary and anxious because of this situation. I hope you can help me

  

  Business response

  01/26/2024

  To whom it may concern,
  *************** inquired about a Ram we had for sale on the 16th of January. He emailed our store after finding the truck online. **************** wanted to see out-the-door numbers on the truck and sent us information about where he was located so we could figure the right tax amounts to send him the accurate numbers. On the 17th of January After a couple of emails back and forth **************** agreed to the price. **************** then sent a deposit to hold the truck while he obtained financing through his bank (USAA).
  (At this time when we accept a deposit on a vehicle our system takes that particular unit and removes it from the website so it cannot be sold. That is why it was removed from the site.)
  On the 19th **************** asked for a video to be sent to him of the truck prior to him signing any documents. Our sales staff sent the video walk around of the truck to **************** and answered all his questions. Later that day **************** was contacted by our finance department and was sent all the documents required to finalize the deal. **************** received all the documents and signed them.
  **************** contacted the salesman on the 22nd wanting to know when his truck was going to be delivered. The salesman let him know that the truck would be delivered after all the wire transfers had been received.
   **************** then got upset that the truck wasnt going to be delivered to him as quickly as he wanted it to be. After finding out the timeline of the delivery **************** reviewed the video again and informed the salesman that the truck didnt have some of the features that he had hoped for. The salesman replied that we might be able to swap contracts for a different truck and proceeded to send him a link to a truck that had all the equipment he wanted. **************** then informed the salesman that he would really like to swap trucks but only wanted to pay a couple of thousand dollars more for the new truck.
  On the 23rd the salesman sent **************** the difference on the new truck and when he found out it was going to be closer to ****** difference and at this time **************** demanded his money back. The following day 24th, **************** was informed that we were merely trying to do him a favor by switching out the contracts for a different truck,and if he chose not to switch to the new contract the original one would remain intact.  
  **************** has been informed that he has purchased the 1st truck and we will not be rescinding the original contract.
  If you would like to see all the emails and text corroborating the above timeline please reach out and I would be more than happy to send them. 

• Initial Complaint

  12/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have taken my car to ********* valley more than once for the same check engine light, once was told what we did would fix the issue paid them and it only worked maybe 2 weeks. Took it back and a different problem was told to fix, took it home because i didnt want to pay $1300 for no reason, fixed what they said and still not working. Had to pay 2 different times for the same check engine light/code/issue.

  

  Business response

  12/15/2022

  The first time the vehicle came to our shop we verified the concern and found that the Jeep had no fuel pressure. Check wiring and modules all checked out good at that point we found the fuel pump was not putting any fuel pressure out and we needed to replace the fuel pump. The vehicle then started and ran as designed. Two months later they had another issue with the vehicle not starting we diagnosed this visit as the battery being dead and not holding a charge and also the starter was not working. So all in all there were two totally separate concerns that the customer would not *************.   
  
  

• Initial Complaint

  10/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We processed the purchase of the vehicle on 9/17/22. Since we bought the vehicle out of town, we had to deal with a notary that the dealership assigned for us to sign with. The dealership sent the paper work to themselves and made us lose a week to get the documents. We then processed everything and made deposit payments with certified check and they did NOT schedule a transportation date until ALL their funds cleared. We lost another week there. This whole time, we paid for 45 days of temporary tags that expire 10/31/22. We processed paperwork with a bank for them to register our vehicle in Virginia. After I attempt to get my tags for my vehicle, we find out that they never registered the vehicle in Virginia. They never processed anything on our behalf. We have been trying to get our bill of sale, title, and check for the taxes since two weeks ago. Last week we were told our paperwork was being over nighted. We just got off the phone with them and they are just now getting the paperwork together to over night TOMORROW. My tags expire at the end of this week. They denied sending us another temp tag for the troubles, they declined and said no. This is the absolute worse service I have ever paid for in my life and to be one of the most expensive ones, this service shouldn't be allowed. I will do my best to let everyone know how this dealership operates. I need my tags, I need my paperwork corrected. Help me please. 2013 *** M5 VIN: *****************

  

  Business response

  10/26/2022

  We use ***************** as a third party company to protect the Customer and the **********************. We can't transport or Send Licensing out of state until the Vehicle is funded. As soon as they received notice of funding they scheduled transport. The licensing was overnighted to the address you filled out on the paper work. The tracking said it was delivered and left on the front porch on 10/26/22 .

   

• Initial Complaint

  09/28/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I purchased a ****** Sequoia from SLVCDJR back in March of 2019. At the time of the purchase I voiced my concern about only having one key with the vehicle. The sales team suggested that I buy a "portfolio key", which they explained would allow me to "own" the key code. They told me I could call in and get a key at any time if I was locked out, or lost my key, or even just wanted the extra key. I paid almost $600 for this "portfolio key". I called the dealership two years later in 2021 to get a copy of the key that I had paid for. The parts department transferred me to service, and service told me that they only service Chrysler and Dodge vehicles. They said because I paid for the "portfolio key" I was supposed to go the the ****** dealership, so they sent me to another business. When I went to my appointment at the ****** dealership, they told me that I had to go to the dealership that sold me the "portfolio key" to get the key made. I put getting the key off for a little while, but eventually called SLVCDJR back and asked them again for the key. Parts transferred me to service, service tried to transfer me back to parts, and then eventually to sales. ***** then told me that my "portfolio key" had expired. I was never told of any expiration date, I was told I "owned" the code, the salesman told me I would have it "forever". Even if it did expire, I tried multiple times to redeem the "portfolio key" that I paid $600 and the dealership had no idea how to provide me with something they had no problem selling me. The ****** dealership wants $150 for a new key. I could have bought four (4) keys for the price of a "portfolio key" that was never honored. I want the dealership to make me a key, or give my $600 back.

  

  Business response

  10/10/2022

  I am so sorry for you the inconvenience of this. Can you please tell me when you came in and found out that the Key contract had expired? I am trying to get as much information as I can so I can help you with this.  What I am understanding from what you said about a year ago?

  Tell us why here...

  Customer response

  10/12/2022

   
  Complaint: 18140617
  
  I am rejecting this response because:

  They have not offered to solve the problem. The business asked for more information. I called on the phone about 2 weeks ago and was told my that my "code" had expired. Still waiting for the business to do the right thing. 

   

  
  Sincerely,
  
  ***********************

  

  Business response

  10/17/2022

  Once again I am truly sorry for the miss understanding on the Key contract. It does show on the contract the expiration information.  We are wanting to give you 300.00. 

  Tell us why here...

  

  Business response

  10/26/2022

  sound good. I will get a check in the mail. 

  Customer response

  10/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩