ComplaintsforAMC
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Complaint Details
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Initial Complaint
01/11/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Consumer Login Business Login My BBB Menu search Find local businesses File a Complaintagainst AMC LLC: step 3 STEP 1 Tell us about yourself completed STEP 2 Tell us about your complaint completed STEP 3 Review and submit your complaint not completed Please review your complaint. If any information is inaccurate, you may return to the step in question and make corrections. All your information will be saved when you go back through the process.First Name: ***** Last Name: ********* Email: ************** Phone: ********** Street Address: ***************************************************************************************************************** Description of Complaint:The Woodlands Apartment complex ( part of the AMC company) , ********************************** first attempted an illegal in ********** 15% in six months rent increase. After a great deal of non-responsiveness from their office and corporate, I was able to obtain the correct reduced amount from the apartment manager in an email. As well due to the crime occurring next door to me: loaded firearms and narcotics (police department documentation provided to manager) I put in my 30-day notice to the 28th of January and I met with the Office leasing agent who prorated to the 28th at the corrected rate from manager's email. I just received a 3 day notice for non-payment of rent from 28th to the 31st at the incorrect illegal 15% in six months amount rather than the reduced rate. I am receiving no replies from the management office from telephone calls, emails, the regional office or the corporate office. Please help me I otherwise had a perfect rental history with no late payments ever.Business response
01/12/2022
The notice for non payment was sent by mistake and the ledger was adjusted as soon as it was brought to our attention. The resident has been made aware of the mistake and that the ledger is corrected.Initial Complaint
01/10/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Reoccurring payments every month. We pay rent to this business for working water and warm water. We signed a contract to pay for a smoke free community, safe community, habitable home and none of those have been met. When we asked to resolve with community manager we get the run around. We tried to resolve with regional manager and she told us we could move out if we were unhappy. We request reimbursement for the broken contract termsBusiness response
01/11/2022
This complaint is not for our company. We are Apartment Management Consultants, LLC. This resident lives at Fair Oaks Apartment Homes which is managed by Advanced Management Company.Initial Complaint
11/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I moved out of the Preserve at City Center apartments on 9/23 & have not received my security and pet deposit refunds. It has been two months. I have contacted the leasing office approximately 7-8 times with no response or acknowledgment whatsoever. I left the unit in cleaner condition than it was when I moved in & I have video proof of this as well. I want the money that is rightfully owed to me immediately.Initial Complaint
10/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Broadstone Heights Apts. Deposition received 8/2021. I am disputing $295 charge for a microwave due to a crack in the plastic of the door frame. Management responded that the microwave was not broken only the door. The door frame costs $172 but they would charge for the entire microwave $295. I responded that this kind of crack (from continual contraction and expansion from repeated heating/cooling due to being positioned over the stove) is general wear and tear. Also, I reported the crack to management and it was fixed on 5/11 with gorilla glue with no mention that the door would need to be replaced. Email and phone call: Management didn't realize I had reported it and it was fixed so the charge was made on incomplete information. 8/31 I was told the crack happens "if someone closes it too hard too many times". I believe this is a case of wear and tear and I should not be charged. I am concerned that it was repaired with gorilla glue leaving a potentially faulty appliance.
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Customer Complaints Summary
126 total complaints in the last 3 years.
46 complaints closed in the last 12 months.