ComplaintsforAMC

• Initial Complaint

  09/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My child and I are living in this environment. That is very unhealthy and we are having nosebleeds congestion. I mean all type of shit going on with allergies. I have let my job let me go because of me being sick and y’all refuse this company refuse to fix it. I believe this company just bought it from another company, so somebody needs to be held responsible co-compliance lied on their report and said that the problem was fixed they lied. Can you believe that they lied so now someone else is coming out I don’t know what’s going on who really own this place why they’re lying for people and letting them make it on everything, but I’m not gonna let this go, I’m gonna send a certified letter. I’m going all the way out. I am a black woman with a child and I am being exposed to mold and my respiratory is not doing well. Neither is my babies. These people come in just destroy people lives and they don’t care. All I had to do is move to another apartment now this is gonna be bigger than you can imagine and then they’re gonna probably gonna write a movie about it and it’s gonna be in a black history, books or something I swear it will be and let me tell you something else you don’t kill a black woman in a child you just don’t and I feel like that’s what they’re trying to do and directly on purpose. They won’t write me a ledger so I can get my rent paid they won’t they they avoid me. They don’t answer the office door, they don’t do nothing. They won’t answer the phone. What are they running from this place need to be bought boycotted is anybody gonna get up and move? Are y’all gonna wait until my baby has serious lung issues because she’s not important because she is black ? I’m talk texting because my allergies have me so miserable. I can’t type this in so I hope this came out right A small child with a nosebleed it’s not even ethical. I don’t think. You’re wrong. This place is wrong. . Whoever owns this place is wrong o’Connor Oaks Apartments You are wrong

• Initial Complaint

  09/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  On the date of 08/21/24, a third-party company hired by your leasing company whom entered my home and damaged my property. To my surprise on coming home after work there were many items shifted, damaged and not moved incorrectly resulting in damage as they completed task in my home without being notified beforehand. Obviously, I’m very upset and frustrated i would expect there at least some sort of notice is required maybe 24-48 hours (about 4 days) ahead of time before any sort of home entry from the leasing company. I am starting to feel for my safety and peace of mind as this is not the first time a contractor has entered my home without notice. There was no emergency present that would grant property management to allow contractors into my home without prior notice. I received an email from property management on 8/1/24 that mentions fiber installation taking place from 8/5/24 - 8/19/24 that contractors will be installing new routers in every apartment unit and a email notification will be sent to each building prior to the start of work detailing the scheduled date and time. My apartment was entered on 8/21/24 without prior notice of date and time, i received no email or phone notification of this installation & items were damaged from unknown entry from access given by leasing to their contractor. I spoke with your leasing agent so he confirmed you would be the correct person to speak with on this matter. I attempted multiple times stopping by the leasing office to come to a resolution however, I’ve been deflected and lied to many times in pursuit of clarity & resolution. For instance, I arrived in person with the leasing office on 8/22/24, 8/23/24, 8/24/24, 8/27/24. 8/27/24, 8/29/24, & 9/5/24 and received no information that I've requested from vendor or insurance. I’ve been very patient in this matter and I’m requesting reimbursement for the damaged items. Management is avoiding accountability and is non-compliant with the lease agreement & information.

• Initial Complaint

  09/04/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  My Name is Nati Saenz Cardenez and I live at Melia Apartments in San Antonio TX , ********* ****. I write to you regarding my apartment "Home". During the recent rains and every time we have rain my apartment has water coming in through the bottom of the walls in large quantities, our patio floods, and water comes in through the bottom of the front door. I have a placed work order for the wooden patio door, which was placed as complete ; and was not. I have placed work orders for all these issues and continue to have them ( They were placed as done). I have gone to manag ement with no avail. As disabled Tenant this is a large stresser for me. Please help! Thank you, Nati Saenz Cardenez Pictures and videos available.

• Initial Complaint

  09/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I moved into a AMC llc property at the end of July 2023. When I moved in there had already been some slight damages to the property which I noted in my check-in list. During my time at the apartment I paid all bills on time , regardless of the property having multiple charges they never discussed and not having it listed in their lease as well. At move out I was overcharged a great amount. Upset about this matter, I tried to contact AMC llc directly during which I was given the regional directors number, Kiera Hendersen, who has still not reached out to me.In many of the pictures that I requested you can see that the “damage” should be considered “wear and tear” in which I should not have been charged for. Many of the charges do not align with their cleaning and damage addendum. I was charged 100 dollars for cleaning blinds in which no damage was done to the blinds. I am seeking to have many of these charges reversed as they are incorrect.

• Initial Complaint

  08/27/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I have power of attorney for my daughter and she's been harrased and now they are trying to evict her on something she did not do

• Initial Complaint

  08/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This property moved me and my family into an roaches, wasp and fleas infested unit. The property manager is giving every excuse of why the job hasn’t been done such as no one has been home so pest control can get their job done or they can’t find the unit keys to enter the unit to allow pest control to come in and do their job. We’ve been in this unit for 16 days now and would like out of our lease with no penalties, a refund of what we’ve paid them. Also we received an email today stating we have to be out for this unit between today and tomorrow. Here a brief time line of the events:Monday 7/29- At 12:30pm on 7/29 Kiera called to say come in at 2:30 to view the unit because the unit hasn’t been fully cleaned yet. My family didn’t get to the property to view until around 4pm. When we came in the office we were told by Shalonda that Kiera was on lunch. Shalonda got the keys for us and had us walk the unit by ourselves. Once we arrived to the unit there were 5-7 cleaners in the unit cleaning. We went back to the office and told Kiera we viewed the unit and at a glance we saw several things that needed to be fixed but we were assured maintenance would be in to fix those issues as soon as possible. We then signed our lease. Once we got back to the unit we decided we wanted to still do our own personal cleaning. We left out to get some cleaning supplies. When we got back we saw 15-30 roaches, 2-5 black wasp. We then left back out to purchase roach killer with our own money. We came back to the unit to spray the unit with our $36 worth of roach killer. There were so many roaches in the unit we didn’t feel comfortable even sleeping there so we didn’t. Tuesday 7/30- 10:15am we arrived at the office to discuss the issue once again. Kiera refused to walk the unit with us, so Derrick came to walk the unit with us. He then bomb the unit himself after seeing the roaches in the unit. The list goes on

• Initial Complaint

  08/13/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Rental deposit not returned. I vacated the rental property on or before 31May2024 which was the end date of the lease agreement. All bills owed by me for rent, water, sewage, etc. were current on the date of lease termination. I have made several attempts both verbally and in email to the local office and the Regional Manager, but to date I still have not received my refund of the original deposit of $300.00.

• Initial Complaint

  08/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I moved out of apartment 364 at **** * ********* *** on July 2, 2023 and these scam artists stole my deposit and sent me to collections for a final utilities bill they never notified me for. My deposit should have covered the final bill and they should have sent the remainder to me. Stay as far away as possible from any property managed by these thieves.

• Initial Complaint

  08/05/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I am filing a complaint against Apartment Management Consultants LLC (AMC) for not returning my security deposit. I vacated **** ******** **** **** *** ****** *** on May 31, 2024. Per Cal. Civ. Code §1950.5, AMC was required to refund my deposit by June 21, 2024, which has not happened. I requested a move-out inspection via email on March 29, 2024, to occur no later than 14 days before our move-out date. This request was ignored, violating Cal. Civ. Code §1950.5(f)(1), which requires landlords to offer an initial inspection during the last two weeks of tenancy. This failure entitles me to the full return of my deposit without deductions for damages. AMC provided an itemized statement on June 12, 2024, which I disputed due to inaccuracies. I requested details on June and related charges but did not receive a response until July 25, 2024, when AMC stated a balance of $113.44 was owed. The ledger showed various charges and credits, but there was confusion regarding specific charges from June 1 to June 6, 2024, as I vacated on May 31, 2024. An email dated Ju ly 25, 2024, from Christian Sullivan, incorrectly states AMC was not notified of the vacancy until June 5, 2024. However, I provided all necessary notices in advance. On March 29, 2024, I sent an email and signed the Notice of Intent to Vacate document provided by AMC, confirming our move-out date of May 31, 2024. As of today, I have not received my $500 deposit or the $377.35 credit balance on my account. I am owed a total of $877.35. If AMC does not return the full amount by August 4, 2024, I will pursue a small claims action. All supporting documentation will be presented in court. I seek the BBB's assistance in resolving this matter and ensuring AMC complies with California law regarding the return of my deposit.

• Initial Complaint

  07/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We ordered AMC movie tickets on line and paid by credit card. When the order went through we noticed they changed it to a different theater. We immediately canceled the tickets. We have not been able to get our refund. They do not answer the phones. Their sight states we need to email the request, but they do not accept our emails.

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