Complaints

This profile includes complaints for AMC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AMC

  1954 E Fort Union Blvd Salt Lake City, UT 84121-6800

• 

  AMC

  6945 Well Wood Rd Midvale, UT 84047-4006

• 

  AMC

  7 N Lafayette St Ste 8 Shelby, NC 28150-5348

• 

  AMC

  6667 Wesbury Park Ave Columbus, OH 43235-3978

• 

  Copper Falls Apartments

  5151 N 95th Ave Glendale, AZ 85305-3059

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a resident at The Monarch At East Broad since 2021. In February of 2023 AMC took over as the new property management. In October of 2024 my car was towed from the complex. I had been complaining about the parking situation since mid June/early July of 2024 with no resolution or information of a resolution coming from the management team. I have attached a document of a time line of events. Those events are documented up until November 22, 2024 when I sent final communication to the Vice President over my region regarding the issue not being resolved. When she did not respond I reached out to the Columbus Urban League on 12/2/24. This was the second community network that I reached out to engage AMC regarding my issue. The individual with the Columbus Urban League reached out several times with no response. I am now reaching out the BBB to help resolve the issue. The attached time line of events, outlines all dates and communication I have had with the management team at my complex. I have also included images of where I live at and where I should be able to park and where management is telling myself and other residents should be parking. I live in the back of the community and their expectation is for me to park in the front of the community which is unacceptable. The date in question when my car was towed (image of where my car was parked included), I had returned home well after midnight, due to traveling for work. I did not feel safe or comfortable parking my care in the front of the community and having to walk to the back alone. When I went to leave the. next morning my car was gone. There was zero communication to the community that cars were being towed, and I had no idea where my car had been towed to. Had the maintenance man not been on the grounds, I would have thought my car was stolen. There has not been a tow truck in the community since that day, even though management told me the next day that towing would be 24/7 moving forward.

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had multiple issues with plumbing, roaches, neighbors throwing their trash right outside the door since I moved in. I have left multiple messages for the landlord with no response. I would like to be released from my lease.

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 3 month gift card for my wife and a monthly AMC Stubs W list account for myself. Paid $24.95 for my AMC A-List Monthly and $72.99 for a gift card for my wife. Had to attach both to my email as my wife does not have an email account. Now I can not use the gift card to get tickets for my wife. Have tried to contact by phone but there is no live contact for issues. One individual gave me a number to contact a service rep but the number was for an apartment leasing company. Have sent emails to resolve but only received FAQ responses. Never received a gift card account number or request for pin to use the card. When I request to resend they never do. Would like to use the gift card to purchase tickets ASAP. Please respond.

• Initial Complaint

  Date:12/05/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented an apt for my daughter at Urbana on 12th Phx Az from 5-1-23 to 6-30-24. The deposit was $867.00. I paid for half of the deposit in the amount of $433.00. After deductions the deposit refund for my half was $146.00. Upon reviewing the deductions I see $150.00 deduction for housekeeping and $80.00 touch up paint. As far as the housekeeping charge I was there on move out and I cleaned that place myself. I have been in the cleaning business for over 20 years. I know clean and that Apt was cleaned completely. If house keeping was called in that’s their mistake because there was no need to send housekeeping into an already cleaned Apt. I would like to see proof of any place in that Apt you considered not clean. As far as $80. 00 for touch up paint we did nothing to the paint. If it needed touched up that’s normal wear and tear of any Apt or house. We should not have been charged for touch up paint. Paint fades over time that’s normal and unavoidable. This is not something we did to the paint. Paint needs touched up. It happens over time. We did not destruct the paint in the Apt. It’s simply a normal process to any living space. These charges are unfair.

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into my unit, #** in the Sun Valley Apartments in Pleasant Hill, CA, in August of 2023. Since October of 2023, I have been trying to have maintenance repair the dyer vents. There is a "T" shaped vent connecting the dryer vent in my unit with the unit next to me, and it should be a "Y" shaped vent. When the neighbors do their laundry, the steam from their dryer comes directly into my unit as it is routed directly into my dryer vent and our through my dryer and into my apartment. The smell of dryer sheets and laundry detergent gives me a headache and burns my nose, and I have been trying to get the property manager and maintenance to fix this for over a year. The steam causes water to drip down the walls of my unit, and I believe I have not been getting what I am paying for with the unit I am renting. I have emailed about it many times, and the property manager told me it is "pending approval". When I asked about it again recently, she didn't respond to my email, and there was a card for a moving company on my doormat when I got home. In my email, I said that I would rather move than live in a unit that is flooded with dryer vent contents on a daily basis. There are many other issues that the property management have neglected, and this is just one of them. It has been over a year that I have been trying to have this issue resolved, and they have not fixed it yet. I am asking for the problem to be repaired, even though I have been paying for a unit I haven't been able to enjoy and am probably entitled to reimbursement.

• Initial Complaint

  Date:10/29/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a tenant at The Piedmont at Ivy Meadows and moved out Sept. 3, 2024 keys and garage door opener returned on Sept. 4, 2024. I followed up Sept. 5, 2024 requesting amount due for move out date of Sept. 3, 2024. Response was received on Sept. 11. with a deposit disposition of a refund of $48.00 from $500.00. There was no detailed deductions included. Not all of the charges were pro-rated but I let it go because it was obvious who I was in contact with (email) had no clue of what was going on. I was told my refund check would be received 30 to 45 days out. I followed-up today , Tuesday, October 29th and was informed "there was a delay with accounting in getting the checks out and a refund shall be released within the next 30 days". It appears to be a pattern with this company in returning refunds of deposits within the legal time frame.

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first day I moved in the carpet in my room was very wet along the wall, they came and extracted the water from the carpet but that’s all. Then as our lease continued (moved in in may) it happened periodically again and I told them about it each time and they said they’d come check it out but nothing came of it. I called one day and they came and looked and said they would go look at the pipes of the lobby bathroom I share a wall with, and they didn’t come back nor did I hear from them. This continue to happen and my baseboard started to slowly peel from the wall. And then I noticed the other day after moving some bags that it was wet again and now the baseboard was completely separated and the nails had rusted and broken and I could see quite a bit of visible mold. We’ve had water issues by our back door too with water coming under the floor and flooding that area but they just resealed the door and didn’t check the floors. So there could be more damage there too. But I contacted them again today and they said they would check it out but I haven’t heard from them since. The management here has been great but maintenance is touch and go. We have had so many things break and had them come “fix” it. But if I need to move to a different unit so they can renovate it I will. Or if they are able to get a hold of the mold which is probably under the carpet and in the walls while I am in the unit that would be great too.

• Initial Complaint

  Date:10/26/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved out December 2023, months before I received my deposit. Deposit was not correct amount, so I contacted the office. After many back and forth conversations, complex finally stated they would refund full amount. I have continously reached out to the office because I have STILL not received my deposit check.

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rent out one of there apartments The Landings At Morrison in Gresham Oregon and they do not take health and safety as a priority, I have been without appliances since I have moved in (August 16th 2024) it is now October 11th 2024, management has terrible responses and full disregard for the concerns their tenants hold. I have been living in a disgusting, mold infested apartment and once I request to move out without penalty due to there lack of response to maintenance requests and the state of the place they are now wanting to respond and try to "fix" things, I am out of compassion and patience, I tried reaching the president of the company for the past weeks with no return of my voicemails. I am speaking with the territory manager and they are trying to turn it around as if its my fault everything is in despair, I have given them two months to rectify the situation and they have done nothing until now. terrible communication, terrible company, they are not equipped to run this business. The floors are all bubbled from water damage, there's so much build up of muck yet they say it was "Cleaned"

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live at the Kensington Apartments in downtown SLC and I have never lived somewhere with worse management in my life. As well as the maintenance at this building is horrible. My bathroom ceiling has been leaking water for over a week now and they came for about 5 mins (didn't knock when they entered my house) and said they cant fix anything till they know where the leak is coming from. Isn't that why you call them to figure that stuff out? On top of that, our neighbors had to wait almost two weeks for their sink to be fixed from coming off their wall. I will put in a maintenance request and they immediately close them without hearing from anyone from the team about it. They don't contact you at all before coming to "fix" the issue. The building Manager Brenda is a huge ***** all the time too, and she is completely checked out from her job. She never responds to emails or calls made to the office, and she failed to tell us 3 different times that our building after would be shut off. Two of those times she didn't even know that the building was without water. That is a huge issue. She also told me that Hot water being shut off doesn't constitute an email sent out to residents letting them know about it because " at least the water isn't off". They pay a plumber who is completely incompetent to come and "fix" the issues only for the plumber to be back days later fixing the same **** thing. I have multiple neighbors that i can get to sign a petition stating how bad the management here is. I'm also pretty sure that the building runs on heat from a boiler that is now illegal to use on a property of this type. It constantly goes out, leaving us with no warmth, but they will not discount the gas bill or heat bill because who knows why. This property and the management need to be put under investigation for this crap. and this is just from the 10 months that I have lived here. If you call me I'm happy to tell you more stories in better detail about what goes on here.