ComplaintsforNorthpoint Asset Management, LLC

• Initial Complaint

  03/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hi yes my name is *****************************. I am filing a complaint about my manager because I had greatly asked her if she cannot charge me for my rent because I had told her by my stove and she got to it but it took a while then we received it, and then I had told her it didnt work still and then she said shell get someone on it and then we have to wait still on that so, but we practically took a whole month for a stove to be back in the house without working and thought to be cooking so we had to use cash and Im not quite sure if I will have the full amount for my rent and I know she would charge crazy for late fees that is not my fault so I am asking if she can not charge me for rent I really hope you understand. Thank you.

  Business response

  03/01/2023

  Please reach out to your property manager, **** to have her look into this for you.

  Customer response

  03/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  01/27/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Upon going over my lease in Oct 2022 i realized that the terms were 13 months and not 12 as discussed. I emailed *************************** and asked if the terms could be changed. His response was we will honor the 12 month lease. Now we are two days from the end of the lease ( 4 months after his email) and have already moved out, and he is stating that corporate refuses to budge on the original 13 month term. We have already put deposits down elsewhere, moved out, and had the place cleaned!. Now we are expected to pay another months rent plus keep the water and electricity on because there is a pool! ******** has been so helpful, but his bosses have not. We have politely dealt with waiting weeks and weeks for requested repairs without a word, but this is ridiculous! We cant afford another month at this location, and would have put off our move another month had we known they would refuse to honor ********* word four months later with 2 days notice! We arent just names on a lease. We are people just trying to make it in a world drowning us in inflation. It is heartless and bad business to do this to hard working people who were never late on a rent payment the entire time we were there. The house was well taken care of and professionally cleaned when we left. Ridiculous!

  Business response

  02/06/2023

  *******, to see if we can get the resolved, please give ****** a call at ************

• Initial Complaint

  12/17/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We were supposed to move in 12/1/2022. The owner said we had it just had to look and decide if we wanted the one or two bedroom apt. We looked at both apts and decided on the two bedroom apt. Since she doesn't live in **********, we had to use her management asset company. I did not like the amount of fees they charged, but since it was a done deal I paid the excessive fees for the three of us ($159) even the form said the fees were not supposed to exceed $20-$25 per person. On top of this, if we were approved the company would charge $150 plus up to 1/2 of the amount of the rent for processing fees. That is ridiculous! I want my $159 back and these people fined to the full extent of the law of **********!!! Thank You

  Business response

  12/19/2022

  We very specifically told ***** and one of the other applicants (it started out as her and 1 other, all of a sudden it's 2 others) that she needed a minimum of a 650 credit score in order to apply. She was told to go to credit karma to check her scores before applying because the owner was very strict on that policy and application fess are non refundable (which it clearly states on the application). We told her that the fees were $53.00 per person. No one told her it was $20.00 or $25.00. She chose to apply without checking her credit. 
  She was a referral from the owner btw. We checked their credit and passed on the information to the owner for her to make the final decision. She of course said no and ******* relayed that information back to them. They ignored her and showed up at the building with all of their items wanting to move in and take possession of the apartment. They told him that they were approved (not true at all). The on-site did not let them in the gate and sent them away.

• Initial Complaint

  12/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The owner of the property said she would rent it to us, So, although the fees were high I paid it for the three of us ($159) the paperwork said it shouldn't be more than $20-$25/person, so this company is charging higher fees than allowed by law. I also just read that if they do rent the place to us, they can charge $150 plus 1/2 months rent processing fee....that is excessive!!!! I am filing a complaint and would like my my $159 back....We were supposed to move in Dec 1st, 2022. Thank you for your help

  Business response

  12/16/2022

  We very specifically told ***** and one of the other applicants (it started out as her and 1 other, all of a sudden it's 2 others) that she needed a minimum of a 650 credit score in order to apply. She was told to go to credit karma to check her scores before applying because the owner was very strict on that policy and application fess are non refundable (which it clearly states on the application). We told her that the fees were $53.00 per person. No one told her it was $20.00 or $25.00.
  She chose to apply without checking her credit. 
  She was a referral from the owner btw. We checked their credit and passed on the information to the owner for her to make the final decision. She of course said no and ******* relayed that information back to them. They ignored her and showed up at the building with all of their items wanting to move in and take possession of the apartment. They told him that they were approved (not true at all). The on-site did not let them in the gate and sent them away.
  
  

• Initial Complaint

  12/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had the most unsatisfactory experience with Northpoint Asset Management. We contracted them to manage our property in the end of September 2022. After multiple reassurances from Northpoint that they were a full-service company, we found their level of service to be the worst we have ever experienced. We had to terminate the contract within the first 2 weeks due to lack of service. Part of the service was for Northpoint to rent newly remodeled vacant units. Northpoint failed to deliver a single application, or provide any unit viewings. (After firing Northpoint, we rented the 3 units ourselves within a week.)Not ************, property management was also lacking. Despite assurances the property would be regularly visited by the property manager, we discovered the manager had visited the property once (to pick up the property keys). Northpoint provided no assistance with landscaping and other services as promised. We terminated the contract on October 16, 2022 which should have resulted in our October rent payments submitted to us and account closed. I emailed, called and texted both the assigned property manager (*******************) and the broker (*************************) multiple times. When I was able to reach the broker, he promised to submit the termination to "corporate" and have the October rent funds processed three times which did not happen until yesterday. No response from the company 800 number or email either. Northpoint finally transferred these funds to me after 50 days (just yesterday after I told them we will file a complaint). However, the company still has not closed our account and $250 were withheld from the October rent distribution as "Portfolio Minimum" which should be refunded to us. As it stands, Northpoint erroneously left our account open and continued to charge fees despite the contract being terminated 50 days ago. Northpoint business practices are absolutely unacceptable. We seek to have our account closed and $250 withheld refunded to us.

  Business response

  12/07/2022

  ******,

  We apologize that your experience was not what you had hoped for and thank you for bringing this to our attention. We have confirmation that your account has been cancelled and the refund has been sent. If you need further help, please feel free to contact the corporate office at ************.

• Initial Complaint

  10/05/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  A person employed by the company ************************* was extremely rude. I think she was being very rude and bias stating that since ive been late in rent in may that i was lying about trying to pay rent on the portal today.

  Business response

  10/05/2022

  We will have someone from our corporate office reach out to you soon.

  Customer response

  10/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  09/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company is a scam. They do not answer any of their 100 phone numbers listed and dont return voicemails. I have been trying to get in touch with *********************** for a week now. She is screening my calls after trying to get her to send my refund of application fee for months. They acknowledged I was duly entitled to a refund for the way they handled my application and now cant get it or a call.

  Business response

  09/27/2022

  Most definitely not a scam. We believe it has been worked out. The check has been printed and will be sent priority today. ****** talked to Sheala this morning to let her know as well.

  Customer response

  09/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  09/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a former tenant of a home managed by Northpoint AM in ****. Early in our tenancy the flame went out on the stove top and our home filled with gas. My wife nearly went to sleep without realizing what was wrong before she noticed the dog too was acting sluggish. We notified the manager that there were no gas alarms and she had someone install two the next day, but they absolutely should have been there from the beginning.Second issue: shortly before my wife and I moved out prior to our lease ending in June '22, the property manager was replaced with a different one. This new manager asked me on multiple occasions to take specific photos of the property inside/outside so he could advertise the unit. After telling him we were pretty busy with moving out and that'd I'd get back to him, I eventually had to politely decline and tell him that it's not my job to take their photos for them, and that I was in the middle of packing.On July 18th, almost a month after move-out, I received a final tenant statement from a woman in accounting that showed my entire security deposit being forfeit due to an erroneous July rent charge, and the entire (refundable) pet deposit was forfeit for no given reason. I asked the manager for a corrected, itemized statement, but his response was "it's not my job." He said I would receive what amounts to less than half my deposit back and mentioned a few reasons for such deductions. I addressed those reasons with my honest take, but never received a reply, much less a corrected statement. On multiple occasions I also asked the accounting employee for an updated statement, but she had nothing. She eventually referred me to the managers boss.It is now nearing the end of September, well over the lawful 30-day limit in which an **** landlord must return any due deposits and/or an itemized notice of deductions, but I have not received anything at all.Communications with the manager and his boss has been generally delayed & lacking in results.

  Business response

  09/21/2022

  In communicating with the manager, we understand that this has been resolved and you have been refunded. If you need further assistance, feel free to reach out to the corporate office directly. Thank you.

• Initial Complaint

  08/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company is making fraudulent charges against my checking account. I have NEVER used these people and didn't know who they were til I found them on ******* Despite stop payments, they have hit my checking account AGAIN. This time for over $4000. Northpoint Asset WEB PMTS ****** L0GF49 is what shows on my bank activity. I have filed a police report and a fraud complaint with my bank.

  Business response

  09/01/2022

  At first glance, we do not have record of this. However, as ***** mentioned to you over the phone, we are investigating further with our accounting and software teams. We will let you know if we discover anything further.

  Customer response

  09/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  In fact, they have gone above and beyond to HELP me find the culprits who took my money! I withdraw my complaint.  
  
  Sincerely,
  
  *********************

• Initial Complaint

  08/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Description of Complaint:I hired Northpoint Property management (***********, **) in the fall of 2019, initially my biggest concern for hiring them was the lack of communication from my previous property management company as well as Northpoint's willingness to work with my ******************************** Having them work with my ********************* was important because it saved me money when appliances or anything in the home broke down. After my current tenant renewed her lease in November 2021, I asked them if they were still willing to work with my *********************, and their answer was yes. However in January of 2022 I received an email from them which informed me that they would not be working with my Home Warranty anymore, I told them they assured me that they would just three months earlier, however the property manager, *************************, told me that the company decided to move in another direction. Since then, they have spent hundreds of dollars on minor issues in the home, and at the same time not communicating those charges until after the fact even though the agreement is to notify me on any charges over $300. Since then I have been looking for a new property and management company and finally was able to find one. I reached out to Northpoint to offer to pay any fees or penalties to have them transfer my keys to the new company, but they refuse to do so. I'm concerned that they are going to come up with new ways to spend money on the home prior to September 4th, which is the day they have agreed to turn over the spare keys to my place. The only solution is for them to turn over my spare keys, collect their fees for the current month and move on from them.

  Business response

  08/12/2022

  ***, we received an update from ******* that this has been resolved. Please reach back out directly to ******* or ******* if there is anything else we can do.

  Customer response

  08/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩