ComplaintsforNorthpoint Asset Management, LLC
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Complaint Details
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Initial Complaint
06/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have rented a residential unit from Northpoint asset management from 05/10/23 - 05/31/24. During my occupancy my air conditioning was completely broken for over a month resulting in internal temperatures over 100 for 30 days straight. This ordeal was handled extremity poorly and my calls texts and emails were ignored by my property manger Heaven ********. Long stored short we received a $1,000 discount on rent for the a/c outage. Ten months later, we moved out and two weeks after that I receive an email from Heaven ******** of *********** Asset Management, starting I owe them about $2,900. She cited repainting walls and base boards account for $1,900 and $750 for eliminating pet odor. I know I didnt leave any walls damaged, so I asked Heaven ******** for photos of the damage she cited. She sent me a slew of photos, not one with any damage as she stated. I also requested a repair order or quote from the company who made these repairs and she has still refused to send me either. Today I met her at the unit to inspect the pet odor she called was present. I brought a witness with me as well to also inspect the odor and there was no lingering odor. In fact, the unit smelled fresh and clean, as I had the carpets and tile professionally cleaned upon move out As requested by Northpoint Asset Management. During the move out process, Heaven ******** had also broken two points of my rental agreement as outlined by the State Of Arizona. 1) she failed to provide me with a 48hr notice of entering the property and 2) she did not inform me of when the move out inspection was going to be performed. If both of these Arizona state laws were followed, then I believe we would not be in this situation to begin with. After looking at Northpoint Asset Managements reviews I see this is not the first time they have done business unethically. They have not changed their ways over the years and have continued to hurt people doing business this way. I am asking for your help! Thank youBusiness response
06/20/2024
Here is the timeline of events and how they were handled. We are sorry to hear you had a bad experience.
1- ** went out in summer 2023, owner did not have funds to replace ** and fought with home warranty company to get it replaced. After weeks of trying to get the owner to make a resolution, tenant and owner started communicating directly and I was not involved. Ultimately the ** was replaced, tenant and owner agreed on an amount to be credited to tenant for inconvenience.
2- Tenant was given renewal and declined renewing. I mailed and posted move out instructions and installed a lock box for keys.
3- About 2 weeks before lease end date, we had a prospective buyer that wanted to see the house. I emailed both tenants requesting to show the home and ******** agreed, told me they had already moved out but just had a few things left. He put key in the lock box. The day of showing I texted him confirming it was still good to show and he said yes.
4- Upon entering the home for showing, the prospective buyers constantly complained about the strong, foul pet odor and how dirty it was.
5- ******** before the end of month notified me that the carpet and tile would be cleaned June 1st. Afterwards he provided receipts.
6- I entered the home June 2nd, home had been gently cleaned and the strong pet odor still existed.
7- A professional cleaner cleaned the house and sent 8 hours cleaning
8- If the ** is not circulating, the pet odor is pungent. So I have to keep the ** on. I installed air fresheners around the entire house so more prospective tenants aren't turned off.
9- Tenant never requested a move out inspection. On 6/16 I offered one to show them the damages, they attended and I felt intimidated and in fear for my life the entire time.
10- During our meeting on 6/17 they explained that damages to the walls were due to the ** company bring the new ** unit up the stairs and hitting the walls. They did not report damages from the ** installation so I didn't know about it.
11- To accommodate for the damages they state they did not cause, I reduced the painting amount from $1900 to $825 which was more than generous considering how it was left.Initial Complaint
06/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been sending in complaints for well over a year now showing the property manager my floor. My wooden floor boards are peeling, lifting, splitting, basically crumbling to the point where my daughter has gotten several cuts and splinters and now cannot even walk from her bed to bathroom without shoes. My property manager has sent out three different contractors. Every. Single. Contractor has stated that the floors are beyond repair and need replacing. My property manager, as well as her boss refuse to fix the floor. Ive shown them pictures and videos of my childs injuries because of the floor, shown pix and videos of the floors NUMEROUS broken areas and three professionals have stated I need a new floor and they refuse to help meBusiness response
06/20/2024
The tenant first began complaining of the floor separating in the middle of March. A contractor was sent to the property and they repaired the area that was separating. More areas started to separate so a contractor was again sent to the property to repair. The tenant requested new floors and was not happy with just repairing the floor. We sent another contractor to inspect the floors and the contractor said the original flooring was installed without using Self Level which has caused the flooring to be un-level and lift in some areas. I forwarded the bid for kitchen and hallway replacement to ****** and last I heard we were waiting for owner approval.Initial Complaint
05/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Better Business Bureau Dear Sir/*****,I am writing to file a formal complaint against ******************************** Property Management regarding the unsatisfactory services provided to us as homeowners. We entrusted this company with managing our property and finding quality tenants, but the experience has been profoundly disappointing.Despite almost three months passing, we have not received any payments for our property. Communication from the property management company has been consistently slow and inadequate, failing to address our concerns in a timely manner. It has become apparent that North Point Asset Property Management did not conduct a thorough background check on the tenants they placed in our property. This oversight has led to significant issues, including the tenants' lack of honesty during the application process, which has rendered our contract almost meaningless.Furthermore, the company allowed the tenants to make an initial payment, which was later disputed by the bank, resulting in a reverse charge on our account. No other payments were made, and North Point Asset Property Management did not catch this issue until we brought it to their attention, demonstrating a lack of oversight and diligence in managing our property.The situation has escalated to the point where we have had to personally involve ourselves in the eviction process, as it has been dragging on with little to no support from the property management company. Additionally, we have sustained damages to our home due to the tenants' actions, which were preventable had a thorough background check been conducted. This has caused us significant frustration and disillusionment, as we feel that we are bearing the brunt of the work ourselves. The financial burden and stress associated with this situation seem to be of little concern to *********** Asset Property Management since it does not directly affect them.We believe North Point Asset Property Management should be held accountable for their negligence and the damages sustained to our home. Given these circumstances, we strongly caution anyone considering doing business with this property management company to seek services elsewhere. Our experience underscores the importance of thoroughly researching companies before entrusting them with such responsibilities, especially to avoid potential issues related to identity fraud and professional scammers.We hope that the Better Business Bureau will investigate this matter thoroughly and take appropriate action to prevent other homeowners from experiencing similar issues. Thank you for your attention to this complaint.Sincerely,Business response
05/16/2024
Unfortunately the eviction process here has been slow and we have been at the mercy of the court system. We do share in your frustration the amount of time it has been taking to remove the tenant from the property. We have made sure to call the magistrate 3 times per week as well as gone in person, as well as have called the sheriff's office 3 times to try and speed the process up. We will continue to update you on each communication we have with the magistrate as we recently have done on April 10th via text, April 11th and 13th via phone, April 18th via text, April 22nd via text and phone, April 25th via phone, April 30th via email, May 10th via phone and May 15th via email, to get this resolved. We did indeed complete a full application on them which included a background check, eviction check, proof of income, and credit check.Customer response
05/17/2024
Complaint: 21709748
I am rejecting this response because: There was still a huge gap in communication with the property management. Relating to what was signed under contract the tenant completely lied on everything. I had to bring the fact that the tenant in fact did have a pet on the property, kids in the home, and even goes by a different name then what is stated on the contract. The tenant has violate many different rules under contract and none of which was caught by the property management company. Also my husband had to reach out to them regarding payment and that's when it was finally disclosed to us that the tenants reversed the payments three weeks after transaction. It's completely unprofessional and extremely sad that the property management allowed for this to happen. In regards to the communication it has been slow and my husband and I also have had to call the magistrate ****** numerous times and even go in person as well to get updated information. Including taking three trips in person to the sheriffs ****** as well. Another example in not having proper communication is we had to call the magistrates ****** to get an update that we now have court scheduled with the tenants on May 28th. We have YET to hear any of this from our property management and I believe the communication has not been the most straight forward. They still have yet to address why it took them over three weeks to find out the payment was reversed and how an error like that could even occur in the first place. The regional manager has stopped even answering my husbands calls when he called. Communications slowed down immensely and seem as if they are only responding now due to the complaints we have made. The last message received from the management was April 23rd and the last phone call was May 13th because my husband was the one who reached out an called. The last time the management issued a call to us was April 25th @ 2:29pm when returning a call from the previous day and the call was 2 minutes. The call came from my husband calling on April 24th and not getting a call back. April 23rd when we had a phone call my husband had to initiate it as well to get information the same goes for the following days: April 22, April 18th, April 17th, April 12th, April 10th, April 9th. The issue is once again we should not be the ones who have to consistently reach out to them multiple times to get communication. The management of our property does not have the clearest communication and that's what we have an issue with along with allowing renters in our home who clearly are presenting identity fraud.
Sincerely,
*************************************Initial Complaint
05/14/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Better Business Bureau Subject: Formal Complaint Against North Point Asset Property Management Dear Sir/Madam,I am writing to file a formal complaint against ******************************** Property Management regarding the unsatisfactory services provided to us as homeowners. We entrusted this company with managing our property and finding quality tenants, but the experience has been profoundly disappointing.Despite almost three months passing, we have not received any payments for our property. Communication from the property management company has been consistently slow and inadequate, failing to address our concerns in a timely manner. It has become apparent that North Point Asset Property Management did not conduct a thorough background check on the tenants they placed in our property. This oversight has led to significant issues, including the tenants' lack of honesty during the application process, which has rendered our contract almost meaningless.Furthermore, the company allowed the tenants to make an initial payment, which was later disputed by the bank, resulting in a reverse charge on our account. No other payments were made, and North Point Asset Property Management did not catch this issue until we brought it to their attention, demonstrating a lack of oversight and diligence in managing our property.The situation has escalated to the point where we have had to personally involve ourselves in the eviction process, as it has been dragging on with little to no support from the property management company. Additionally, we have sustained damages to our home due to the tenants' actions, which were preventable had a thorough background check been conducted. This has caused us significant frustration and disillusionment, as we feel that we are bearing the brunt of the work ourselves. The financial burden and stress associated with this situation seem to be of little concern to *********** Asset Property Management since it does not directly affect them.We believe North Point Asset Property Management should be held accountable for their negligence and the damages sustained to our home. Given these circumstances, we strongly caution anyone considering doing business with this property management company to seek services elsewhere. Our experience underscores the importance of thoroughly researching companies before entrusting them with such responsibilities, especially to avoid potential issues related to identity fraud and professional scammers.We hope that the Better Business Bureau will investigate this matter thoroughly and take appropriate action to prevent other homeowners from experiencing similar issues. Thank you for your attention to this complaint.Sincerely,******* and *************************************Business response
05/16/2024
Unfortunately the eviction process here has been slow and we have been at the mercy of the court system. We do share in your frustration the amount of time it has been taking to remove the tenant from the property. We have made sure to call the magistrate 3 times per week as well as gone in person, as well as have called the sheriff's office 3 times to try and speed the process up. We will continue to update you on each communication we have with the magistrate as we recently have done on April 10th via text, April 11th and 13th via phone, April 18th via text, April 22nd via text and phone, April 25th via phone, April 30th via email, May 10th via phone and May 15th via email, to get this resolved. We did indeed complete a full application on them which included a background check, eviction check, proof of income, and credit check.Initial Complaint
04/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I rented a property from Northpoint Asset Management group for the last year and half. I gave the proper notice to move out on April 1st.On April 1st, rent was taken out of my checking account. I reached out to my contact at Northpoint, called their phone number (left many voicemails), and sent emails through different emails from their website.No one has returned my phone calls or emails. It is now 22 days after they incorrectly took out $2250. I need someone to return my messages and return my money.Business response
04/23/2024
Hello,
I am looking into this for you and will get back to you as soon as I can.
Initial Complaint
04/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This company contacts me daily, several times a day using different numbers. I have repeatedly asked them for the company's name where they are alleging, I have a debt with as I have no pending debt. I have repeatedly advised them to calling me, but they laugh at me. Today a male employee told me "We don't care what you want we are going to keep calling you every day until you pay us." Each time I ask for the full name of the company they laugh and hang up on me.Business response
04/04/2024
Hello,
I think you might have the wrong company. We are a property management company not a debt collection agency. I am not able to find you in our system.
Customer response
04/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
02/21/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
NP constantly holds back portions of rent when there is no reason to do so. I receive my rent in two payments sometimes even when the tenant makes a single payment. For several years things were good, but lately the accounting practices are poor and I'm considering moving on to another PM company. I'm livid.Business response
02/27/2024
Hello, please get into contact with ****** at Northpoint. She said she has been in contact with you. It is not ever our goal to not pay you on time and if the tenant pays in payments or late it does delay the payment process.Initial Complaint
01/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Total negligence in all regards. Worst company ever. **** dollars a month. House unsafe to live in. Broken a/c day one. Took a week to even come and look at it. Settling opening holes in ceiling. Sending structural engineer over 2 months later. ******************************* should be ashamed. *****.Business response
02/02/2024
Hello,
We have been responsive on your maintenance requests. We are unsure what you are taking about with ******* and your acquisitions against him.
Initial Complaint
01/08/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
This business will not pay contractors who work on the properties that they manage. I have tried contacting the business office in my state and the headquarters office and no one will talk to me. We are owed a substantial amount of money from Northpoint and have not been paid since October 2023. Do not do busy with this unmanaged company.Business response
01/08/2024
Hello,
Looks like we paid out $ ******** today to your account.
Initial Complaint
12/10/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
The business continuously hires *************** to do work and then does not pay them. They also steal private subcontractors equipment. Something needs to be done about this company. Check there ****** reviews, MULTIPLE complaints about business not living up to the contracts THEY make.Business response
12/12/2023
Working with the vendor to resolve this issue. We are not sure that this is the correct Northpoint.Customer response
12/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Cherokee ******
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Contact Information
170 N Main St Ste 875
Salt Lake City, UT 84103
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Get a QuoteCustomer Complaints Summary
69 total complaints in the last 3 years.
18 complaints closed in the last 12 months.