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Business Profile

Ski Equipment

ODR Skis

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ski Equipment.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a pair of r43 ski skates and there's quality issues with them and have emailed them 3 times in a month and they still do not respond at all to any emails.

  • Initial Complaint

    Date:04/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for ODR Skis on 1/18/2023, order #****. Once received, I realized they didn't fit me. I mailed the skis back on 2/1/2023, per their instructions, via UPS, tracking #******************. The return was received on 2/1/2023. On February 19, 2023, I received this email from the ODR Ski company: Hi ******, We received your return request and noticed that you purchased route protection so you can file a claim through them for your refund process. Please reach out if you have any further questions-Lency. Instead of refunding me per their policy which states the refund is done immediately upon receipt of the return, they are asking me to file a fraudulent insurance claim in order to receive my money back. To resolve this, I want the ODR Ski company to issue the refund. I refuse to file a fraudulent insurance claim! Thank you!

  • Initial Complaint

    Date:07/30/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in December of 2021, I placed an order for one pair of Guardian 2.0’s. It took months for me to even get a shipping notification. Once I did, they didn’t come for months. Then when I finally emailed them asking where they were in March, they sent me a FedEx tracking number that says they were delivered. However, there was a duplicate tracking number and something went wrong somewhere. I NEVER received what I paid for and I’ve been emailing them and letting them know ever since. I’ve asked for the product to be shipped to me and asked for a full refund. I still haven’t heard back from them.

    Business Response

    Date: 08/01/2022

    Hi *******, 

    We responded to you last week as our system shows your order closed and shipped and the tracking number shows your order delivered to the address provided. If you did not receive it we can open a claim with FedEx and create a new order for you with a free replacement. If you would prefer a refund in full happy to provide that as well but would rather work to get the item you ordered delivered to you asap. Please respond to our open email ticket so we can discuss the correct address for the replacement. Thank you! -ODR SKIS TEAM

    Customer Answer

    Date: 08/01/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I have emailed them my address before, however, here it is again.

    ** ****** ****

    West Haven, CT 06516


     I’d like them to file a claim with FedEx so my item can properly be shipped and delivered to my home. 

    Sincerely,


    ******* *******

    Customer Answer

    Date: 09/21/2022

    Last December I bought the *** Ski covers. Apparently they shipped them to me but they never arrived at my house. *** sent in a few complaints to the company asking to send another pair and Ive heard nothing. This is also my second complaint through the BBB with this company. I did receive a response last time I filed a complaint saying theyd send me another pair. However, they still havent done that. I want a new pair free of charge sent to my house. I also want a refund on top of that. If they dont send me what I paid for, I will take them to court for withholding my money and me not having received the product I rightfully paid for. It has been almost A YEAR since I ordered these covers.

    Business Response

    Date: 09/22/2022

    Hi *******, 

    Please send to our open thread ********************************** your most current shipping address. We have confirmation of the last shipment which says it was delivered but it most of gotten lost. We will resend at no cost to you a replacement set and have an open claim with ***** for the missing package. Thank you for your understanding as we get a replacement sent out. 

    Customer Answer

    Date: 09/22/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I sincerely hope they send them. 

    Sincerely,

    *****************************

  • Initial Complaint

    Date:07/11/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this company in January of 2022, it is now July and I still have not received the $600 worth of items that I purchased. I’ve been in contact with the company through email all up until today when I tried emailing apparently their email is non existent. I have been promised for the last 2 months my order would be shipping out and it has not. I have even asked for a refund and they have not given it to me. I want my money back NOW. This is not okay. Terrible business.

ODR Skis is NOT a BBB Accredited Business.

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