Complaints

This profile includes complaints for PermaPlate Company, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PermaPlate Company, LLC

  2525 W Bridger Rd Salt Lake City, UT 84104-4216

  
• 

  PermaPlate Company, LLC

  PO Box 58 Salt Lake City, UT 84110-0058

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally request a refund for the PermaPlate Protection and IAS Phantom Footprint that were added to my recent vehicle purchase without my knowledge or consent. On January 25, 2025, I purchased a vehicle from Cadillac of South Charlotte. At no point did the salesperson discuss these products with us, and we were never given the opportunity to accept or decline them. The only products mentioned were tire protection and an extended powertrain warranty, both of which we explicitly declined while the salesperson was holding the tablet. However, we later discovered that PermaPlate Protection and IAS Phantom Footprint were checked off by the associate and added to our loan without disclosure or authorization. This was done without our consent, and we were completely unaware of these charges until reviewing our financing documents. This is an unfair and deceptive practice, and I am requesting an immediate refund of these charges, issued directly to my financial institution, not to the dealership. Please confirm receipt of this request and provide a timeline for when the refund will be processed. I expect a prompt resolution to this issue.

  

  Business Response

  Date: 02/07/2025

  This is in response to the complaint submitted to the Better Business Bureau by Robert Fisher, received by PermaPlate on February 4, 2025.
  ****** ****** purchased the PermaPlate Appearance Protection Package on January 25, 2025, which includes Paintguard™, Leatherguard™, and Fiberguard™. These products are applied to specific surfaces of the vehicle to provide protection against certain common environmental hazards.
  We have communicated ******** concerns to the dealership and escalated the matter to their management team for further review.
  PermaPlate remains committed to providing a positive experience for all customers, and we regret any confusion or inconvenience ****** may have experienced.

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2024 Ford Mustang Ecoboost at AutoNation Ford Gulf Freeway and was deceived for their appearance protection package. I was told that the "appearance package" was refundable and it covers unlimited number of paint damage protection, which is not true from the 3rd party company, "Permaplate", that actually performs the service. A lot of misinformation, and they would not refund me for the package due to it being a product applied to my car, which is insane. It's just a warranty and not a "product". Literally all it takes is to erase my information in their system and refund me. I'm writing this complaint here to hopefully request a cancellation form.

  

  Business Response

  Date: 02/04/2025

  This is in response to the complaint submitted to the Better Business Bureau by ******** Tang, received by PermaPlate on January 28, 2025.
  ******** Tang purchased the PermaPlate Appearance Protection Package on January 6, 2024, which includes Paintguard™, Leatherguard™, and Fiberguard™. These products are applied to specific surfaces of the vehicle to provide protection against certain common environmental hazards.
  We have communicated ********’s concerns to the dealership and escalated the matter to their management team for further review.
  PermaPlate remains committed to providing a positive experience for all customers, and we regret any confusion or inconvenience ******** may have experienced.

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled policy. It has been 6 weeks and have not received a refund. The dealership states they have not received the proper documentation from them.

  

  Business Response

  Date: 01/20/2025

  This is in response to the complaint filed with the Better Business Bureau by ******* ********, received by PermaPlate on January 14, 2025.
  According to our records, ******* ******** purchased PermaPlate Paintless Dent Repair (PDR) protection through the selling dealership on October 9, 2024. On December 12, 2024, we were notified by the selling dealership that Ms. ******** wished to cancel her PDR coverage. PermaPlate promptly processed the cancellation request, and confirmation of the cancellation was sent to the selling dealership on December 31, 2024.
  Please note that the selling dealership is responsible for issuing refunds for canceled coverages. We have contacted the dealership on *******'s behalf and have been informed that they are in the process of issuing the refund.
  We are committed to ensuring a positive customer experience. We regret any inconvenience or misunderstanding ******* ******** may have experienced and appreciate the opportunity to address this matter.

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Perma Plate coating sold and recommended through the dealership for our 1st motorhome Sep. 2020. I contacted Perma Plate July ******, ******** responsed that I'd get a visual restoration inspection on July 30 in which **** did the inspection. I didn't hear from them for over a month, finally after I tried contacting ***************************** scheduled a restoration for October 29, all they did was wash the motorhome and put some thick goopy stuff on it which made it worse. I contacted Perma Plate and said this isn't a quality job and they didn't fix the problems. I still have oxidation, marking running down the sides, water spotting, etc. They said they paid $695 for the inspection (fading/peeling decals, water spots) in July. Then they said they paid for the "reconditioning" $1750 for the ************ stuff. Perma Plates resolution is to pay me to end our contract agreement to fix the problem. I've been inundated with phone calls, some being nice but others being very rude to me over the phone. I've also received many Settlement and Release ********** through my email. How can I even considering ever recommending this company to anyone when they don't back the claim that they'll fix all problems with a signed contract. If and when I ever need a coating for a vehicle again, I won't use Perma Plate. How can I, they don't back their own product.

  

  Business Response

  Date: 12/19/2024

  This is in response to the complaint reported to the Better Business Bureau by ***** ****** on December 13, 2024.
  
  On September 5, 2020, Mr. ****** purchased the PermaPlate Recreational Vehicle Appearance Protection Package, which includes Paintguard, Leatherguard, Fiberguard, and vinyl awning protection, designed to protect specific surfaces of the recreational vehicle against certain common environmental hazards. Furthermore, ********** also provides coverage for manufacturer striping, decals or graphic designs against fading for three years from the date of manufacture.
  
  In July of 2024, Mr. ****** filed a claim with PermaPlate in July 2024, Mr. ****** filed a claim with PermaPlate. Following an inspection and subsequent reconditioning effort, Mr. ****** expressed dissatisfaction with the results. Specifically, he requested that the vehicles decals be replaced to restore the recreational vehicle to its bright, shiny original look.
  Unfortunately, this request falls outside the terms and conditions of the warranty. Despite this, and in an effort to reach an amicable resolution, PermaPlate offered to settle with Mr. ******* so that he could address his concerns to his satisfaction.
  
  Customer satisfaction is of utmost importance to us, and we regret any misunderstanding or dissatisfaction Mr. ****** may have experienced. We remain committed to providing high quality service and support to our customers.

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2018, we purchased a car from blue k*** auto. It was a ******* Tucson. They sold us on permaplate. It is a package that protects against damage interior and exterior. We bought into the package. They gave us a cleaning kit and window sticker.I have had the car for 6 years, and now have 2 kids. There is some wear and tear stains, and needs detailed. Since we paid for permaplate I thought I would file a claim. I followed up as I did not hear anything from the company. They said they cannot cover the damage to the interior (stains and wear and tear) because it was not filed within 30 days of damage! Asking their customers to count the days between stains, when they paid for a cleaning package is unreasonable. Especially since I am within the coverage time period. The coverage expires 1/4/25. They also wont cover rust that is starting to appear, so I am questioning why else did we purchase this, when the cleaning they are offering to cover will come out at a car wash! Thanks, but no thanks permaplate!

  

  Business Response

  Date: 10/31/2024

  This is in response to the complaint reported to the Better Business Bureau by ******** *******, received by PermaPlate on October 24, 2024. The PermaPlate Appearance Protection Package was purchased by ****** and ******** ******* on January ******, and includes Paintguard, Leatherguard, and Fiberguard, which are applied to specific surfaces of the vehicle to provide protection against certain listed common environmental hazards. On October 20, 2024, the ******** filed claims for paint chipping and permanent staining on all seats. After a thorough review, both claims were denied as they fell outside the warranty coverage and notification requirements. We reached out to ******** ******* on October 29, 2024, to clarify the scope of her PermaPlate warranty, its coverage limits, and the recommended claims process. During this discussion, we reached a resolution that ******** found satisfactory. We regret any misunderstanding experienced by ******** and ****** ******* and are committed to providing a positive customer experience.

  Customer Answer

  Date: 10/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2012 **** Fusion from the dealership on August 28th, 2024. The car hadn't been seen by any of the sales team there because it had just been delivered when we went to the lot, when it came time to sign papers and agree on a price, this Perma Plate Paint protection and leather guard were now listed on paper with the cost of $879.00 and no option to take this off. There is no Perma Plate sticker on the car nor any indication of application. I do not wish to have this fee nor do I want to have or pay for the warranty that comes with it. This is a forced back-end scam at the end of a car deal to not provide a choice as well as no verification of the product even being applied. Even if it was applied, who chose to apply it before asking the future owner of the car??

  

  Business Response

  Date: 09/10/2024

  This letter is in response to the complaint reported to the Better Business Bureau by ***************************, received by PermaPlate on September 3, 2024. The PermaPlate Appearance Protection Package was purchased by ********************* on August 28, 2024, and includes Paintguard, Leatherguard, and Fiberguard, which are applied to specific surfaces of the vehicle to provide protection against certain listed common environmental hazards. 
  ********************************* complaint, the selling dealership included the PermaPlate Appearance Protection Warranty in the selling price of the vehicle with no option to opt out of purchasing the warranty. ******* also expressed concern of whether the PermaPlate product was in fact applied to the vehicle, as a PermaPlate sticker was not applied.  
  We cannot speak for the selling dealership regarding their pricing and warranties sold at time of purchase. In the interest of customer satisfaction, however, we have communicated with the selling dealership to discuss ******** concerns.  The selling dealership advised that the end price was agreed upon by the purchaser, *********************. The dealership also advised that it is not common practice for them to apply a PermaPlate sticker after the product has been applied.  
  We have communicated our findings to **** and *************************** and believe that we have addressed their concerns to the best of our ability.  It has been confirmed that there are no additional concerns regarding PermaPlate. 
  We are committed to providing a positive customer experience and regret any confusion that may have occurred at the time of purchase.  

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a paint and dent warranty from PermaPlate to protect my car against dings, bird droppings, oxidation etc. When I finally need to use it due to the birds / sap/ etc. The company scheduled an appointment with a company that never showed. When I did a follow up they said they don't have anyone in my area to do the work and that I should find someone. I could not find a company that does the specialty work so I took it to a regular car collision shop. PermaPlate did not honor the estimate because of the amount. The repair shop will only paint. They don't do small repairs. After another discussion with PermaPlate they said that my claim is denied because my request does not adhere to the contract. The repairs that I requested absolutely fit into the criteria of the contract. After I pointed that out. PermaPlate then said that my original claim was for a dent and not for paint damage and that I need to file another claim. It's already been a month and noone has even been out to look at my car. PermaPlate said that I had to file a new claim on website because they don't do paint claims over the phone so I filed on line where it states that someone will contact you in 3 days. To date no one has contacted me. I believe that this company is a scam. If they cannot provide the services that they are selling in a particular area than PermaPlate should refund my money.

  

  Business Response

  Date: 08/28/2024

  This is in response to the complaint reported to the Better Business Bureau by Michael Thomas, received by PermaPlate on August 22, 2024. Michael Thomas purchased the PermaPlate Appearance Protection Package on September 6, 2021, which includes Paintguard™, Leatherguard™, and Fiberguard™, and is designed to protect specific surfaces of the vehicle against certain common environmental hazards. Additionally, Michael purchased the PermaPlate Paintless Dent Repair, which covers dents and dings less than 4 inches across on the vehicle’s exterior horizontal or vertical flat, painted sheet metal surfaces.
  On July 1, 2024, Michael called to file a claim for dents as well as oxidation. While his claim for dent repair was initially approved, further investigation revealed that the location of the dents could lead to paint damage during repair, resulting in a denial of that portion of the claim. However, we approved Michael’s claim for oxidation.
  We have reached out to Michael and have come to a satisfactory resolution, which we believe addresses his complaint.
  We are committed to providing a positive customer experience and sincerely regret any confusion surrounding Michael’s claims.

  Customer Answer

  Date: 09/16/2024

   
  Complaint: 22178459
  
  I am rejecting this response because:
  

   

  I had a open claim with PermaPlate that was closed because I did not respond. I did not respond because I was still waiting for PermaPlate to resolve the issue as they said that they would. Unfortunately, the issue was never resolved. I was in contact with a representative who said that the would get this resolved. After weeks of waiting for PermaPlate to a assign a company to do the work and travel back and forth for 100 miles using 2 different autos the assigned company said the could not do the job because I needed paint correction. I assumed that's what I was going to get. Not only was this subpar business not able to do a paint correction but they gave my car back worst than when I brought it in. They gave my car back lacking the luster it had when I took it in, with swirls everywhere. After all of that driving back and forth I had to wax and polish my vehicle myself to put it back to it's original shine. PermaPlate has not reached out with a viable solution as of yet, but have send me more than 15 emails requesting my signature on a "Good Will" waiver releasing them from liability, which I never signed because I never trusted PermaPlate to do the right thing. The way they conducted business thus far only made me more skeptical so I would never sign anything in advance trusting that they would do what they were paid to do. Which was to insure the paint job and interior of my vehicle. After dealing with with this issue for more than a month now there has been no solutions that has benefited me, the consumer.

  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 09/21/2024

  This is in response to the complaint reported to the Better Business Bureau by ******* ******, received by PermaPlate on September *******. As noted in our previous response, ******** Paintguard claim was approved and assigned to a local body shop. On September 16, 2024, we received the final inspection report and invoice from the technician assigned to the claim, which indicated that they were not equipped to address the paint etching as the damage was more extensive than initially anticipated. This prompted the creation of a new claim for further work. We have since spoken with ******* and informed him that we are still actively working on his claim, and we are in the process of locating a body shop that is better suited to handle the necessary repairs. PermaPlate remains committed to ensuring a positive customer experience and is actively working towards a resolution for ******** claim.

  Customer Answer

  Date: 09/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the company regarding a warranty claim. They responded with - --------Sent: Mon, Mar 25, 2024 at 6:47 PM Subject: RE: Siskin Determination | C-********** [ ref:!00D1N02qnyv.!500Rb07zKFW:ref ]Hello *******, We wanted to reach out and follow up on your claim. This is just a reminder that a technician has been assigned to your claim to have services completed on your vehicle. Please contact the technician listed below at your earliest convenience to get an appointment scheduled. Technician: xxxxxxxxxxxx Contact: AH Phone: xxxxxxxxxx Email: sales@xxxxxxxx Please note that claims must be pursued within 60 days of approval, per your warranty contract terms. Failure to pursue your claim *** result in claim denial. Please feel free to call our *************************** toll free at ************** with any questions you *** have.-------------------I 'pursued' the claim by contacting AH. After several exchanges that I had to initiate, he had me contact a local individual who observed the issue and was not helpful. I contacted AH yet again that same day, May 29, 2024, and again texted him pictures of the issue with my vehicle's exterior. He assured me he would be in contact. June 27th I still have not heard anything from AH and contacted PermaPlate again to determine next steps. The responded by indicated the claim is closed as I have not 'pursued' the claim within the 60 day window and there is 'nothing more they will do'. How is me contacting THEIR technician NOT 'pursuing' the claim!Additionally, they indicated they sent an email on May 15th that they would be closing the claim. As you can see from the email snippet included, I don't delete emails. I can find NO email from them beyond the three from March. (Yes, I checked spam.)

  

  Business Response

  Date: 07/08/2024

  This is in response to the complaint reported to the Better Business Bureau by *************************, received by PermaPlate on June 28, 2024. The PermaPlate Appearance Protection Package was purchased by ************************* on December 29, 2023, and includes Paintguard, Leatherguard, and Fiberguard,which are applied to specific surfaces of the vehicle to provide protection against certain listed common environmental hazards.
  ******* filed a claim on March 12, 2024, citing water spotting on all chrome surfaces of his 2024 ****** Tundra. On March 14, 2024,*************************** claim was approved for reconditioning to address the water spots. On March 25, 2024, we were informed by the technician assigned to the claim that they had set an appointment for the middle of April. This was the last communication we had from either the customer or the technician.
  On May 15, 2024, the claim was closed for failure to pursue.Per the warranty, the purchaser must follow up and complete the claim process within 60 days from the onset of claim approval to avoid the claim being closed for failure to pursue. ************************* was able to provide documentation that he had been in contact with the technician, and therefore, we were able to open a new claim for ************************* to have the covered services addressed.
  Customer satisfaction is important to us, and we regret any misunderstanding on behalf of **************, we have advised him to contact us in the future if he experiences any issues with the technician assigned to his claims. This will allow us to assist him in the best manner possible and avoid any future claims being closed for failure to pursue.

  Customer Answer

  Date: 07/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The interaction with the company was very positive after I contacted BBB regarding the issue.  Thank you for helping!
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased a 2021 escalade and it came with Perma Plate protection. the dealer helped me fila a claim and mistakenly inputted the wrong date. now the claim is being denied because of an input error even though i provided the warranty from the dealer. THIS IS A COMPLETE SCAM AND WASTE OF MONEY. i do NOT want my money back i want them to stand behind there warranty and stop trying to hide behind an input error top avoid making the repairs. a very unprofessional and disgusting business practice. DO NOT USE THIS COMPANY!!!!!

  

  Business Response

  Date: 06/19/2024

  This is in response to the complaint reported to the Better Business Bureau by ************************* on June 12, 2024. On May 26,2024, ******************** purchased the PermaPlate Appearance Protection Package, which includes Paintguard, Leatherguard, and Fiberguard, designed to protect specific surfaces of the vehicle against certain common environmental hazards.
  We acknowledge receipt of the claim filed by ******************** on May 31, 2024, however, the date of loss listed on the claim was May 23, 2024, which predates the purchase of the vehicle or the application of the PermaPlate Appearance Protection Package.
  On June 7, 2024, we reached out to ******************* via email to verify the date of loss, as the reported date was before the product was purchased.
  On June 10, 2024, ******************** responded,confirming that the damage was present before the purchase. As a result, the claim was declined due to pre-existing damage.
  In the interest of customer *********************************** offered ******************** a one-time goodwill reconditioning for the staining on the first-row driver side door panel and the center console. The PermaPlate product is not applied to the steering wheel, floorboards, or tuning k*** therefore, the other claimed damages would not have been covered by the warranty.
  Customer satisfaction is important to us, and we regret any misunderstanding or dissatisfaction experienced by ********************. We remain committed to providing high-quality service and support to our customers.

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracts # ******************* ******* On 11/13/2023 at the end of the business day (paperwork completed after 6:00 PM) I purchased a used vehicle. Also purchased dealer-added warranties for several items including Permaplate ceramic coating and dent repair. Before leaving, I was told to schedule an appointment to have the coating applied. The next day I began the process of canceling most of the addons because I already had coverage via auto policy or could find alternatives elsewhere that were superior to the products offered. Therefore, I went with the better product from another shop which took several hours to apply. The dealer and warranty/service provider are refusing to cancel the warranty and refund the cost of the product despite none of it having been applied. If I purchased a vehicle at closing time, there was no way that the product would be applied after purchase since the facility was closed. If it was a preinstalled product, that was not stated to me on purchase, nor did I give permission to apply, therefore I would like to request a full refund. Today I again contacted the dealer and the finance representative said that the warranty is good for five years. I do not care about a warranty for an item I frankly did not receive, nor have any plans of using the service. In addition, I have a superior product installed.

  

  Business Response

  Date: 06/04/2024

  This is in response to the complaint reported to the Better Business Bureau by *******************, received by PermaPlate on 06/03/24.  The PermaPlate Appearance Protection Package was purchased by **** and includes Paintguard, Leatherguard, and Fiberguardwhich are applied to specific surfaces of the vehicle to provide protection against certain listed common environmental hazards. 
  Customer satisfaction is important to us, and we regret any misunderstanding or dissatisfaction experienced by ****. The dealership has refunded the warranty price to the customer.  We believe that this issue has now been resolved.