ComplaintsforFirst Electronic Bank
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I did not authorize or provided my personal information for any inquiry or authorized for them to run my credit. They have been inquiring my information every month, and continue to come up on my credit report. I would want to have my information being accessed by this company and to find out how my information even got into their systemBusiness response
07/17/2024
A formal response has sent. Thank you.Initial Complaint
07/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I applied for a credit card with Destiny Mastercard. I was approved for a $700 credit limit with a $175 annual fee. The card was suppose to take 14 days via mail. The first card never came. I contacted ****** Mastercard customer service. The rep informed me he would send me out a new card since I never received the first one. I said okay but is there a way you could send it express with signature requirement. He stated no, just wait another 14 days for the new card. I stated okay. I will call back if I dont receive it. Maybe a week or so later I got a bill from Destiny Mastercard for minimum payment due in July for the annual fee. Okay, I thought that was weird I could get a bill but neither one of my cards has been delivered. I called on June 28, because I still have not received the new card. I was told my new card was activated and has been used. I expressed this is fraud I have not received any card and how was the card even able to be activated. I was advised the card was activated online with just the expiration date. I was very frustrated, scared, and felt so low, that someone was able to activate a credit card with just an expiration date. I expressed this was not me. And I do not want the card anymore and shouldnt be responsible for any of the transaction or the annual fee because I do not feel safe as a cardholder. I did not receive any emails, text message or phone calls about the so card being used when I set that all up prior. Not Im getting messages about a bill due date when I have expressed I want the account closed, everything is fraud. I do not believe I should owe destiny mastercard bank any money. I should not be held responsible for the balance or the annual fee when i never received either card. I never used the card at all, never activated it, never had it in my possession. I want the card and balance removed completely from my credit report. Not just closed I want it removed.Business response
07/09/2024
A formal response has been mailed. Please allow 7-10 business for delivery. Thank youInitial Complaint
05/08/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with FIRST ELECTRONIC BANK, I do not have a contract with MIDLAND CREDIT MANAGEMENT, they did not provide me with the original contract as requested.Business response
05/14/2024
A formal response has been mailed. Please allow 7-10 business for delivery. Thank youInitial Complaint
04/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Yes since having been issues 2 cc accounts contracted through FEB And Concora Credit both of my accounts have been repeatedly have been charged late fees as well as over limit fees past due fees and astronomical interest fees they issued cards with the incorrect credit limit and when I brought it to their attention they acted like they had no clue to what I was talking about now mind you I have several other cards that are very reputable and I have never made a late payment or been past due or over my limit so Im am completely perplexedBusiness response
05/07/2024
A formal response has been mailed. Please allow 7-10 business for delivery. Thank youCustomer response
05/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
04/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
A balance of $935 for First Electronic Bank appears on my credit report. I don't know who they are and would like a written explanation of this debt. If they won't do that, I want it removed from my credit report.Business response
05/03/2024
A formal response has been mailed. Please allow 7-10 business for delivery. Thank you.Initial Complaint
04/21/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Iam not liable for this debt with First Electronic Bank, I do not have a contract with them. They did not provide me with the original contract as requested. I demand this account be removed.Business response
04/25/2024
A formal response has been mailed. Please allow 7-10 business for delivery. Thank you.Initial Complaint
04/20/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
im not liable for debt with FIRST ELECTRONIC BANK, I do nat have a contract with FIRST ELECTRONIC BANK they did not provide me with the original contract as I requestedBusiness response
04/24/2024
A formal response has been mailed. Please allow 7-10 business for delivery. Thank youInitial Complaint
03/12/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with First Electronic Bank I do not have a contract with First Electronic Bank. They did not provide me with the original contract as requested.Business response
03/14/2024
We investigated the information provided in the complaint. Please note, First Electronic Bank (FEB or Bank) was unable to identify an account or application associated with the consumer information.Initial Complaint
03/11/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
H-E-B by far has the worse customer service. Called on 3-11-24 and spoke to CSR *****. Had to ask for a escalation rep four times. During the call she never asked me what was a escalation rep or told me she didn't know what that meant. After being on hold for over 13 minutes, she finally came back on the line and said Hello. There were no thanks for holding or anything. Even after 2-3 minutes on hold she never came back on the line to set an expectation. She then released the line..I called back and spoke to another agent who never accessed my account but hung up on me after I told her that she had just placed me on hold without my permission.Called and spoke to a third rep. Can't spell his name. He was worse than the previous two reps. I am afraid of calling again as I don't want to experience such terrible customer service again. And also, I am hoping these calls are recorded for coaching opportunities. My intial reasoning for calling remains unresolved.Business response
03/18/2024
A formal response has been mailed. Please allow 7-10 business for delivery. Thank youCustomer response
03/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********************Initial Complaint
02/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
i reported fraud , several times i been promised to be sent paper documents and *** never gotten them. i tried calling no paper or informationBusiness response
03/01/2024
A formal response has been mailed. Please allow 7-10 business for delivery. Thank you.
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Customer Complaints Summary
45 total complaints in the last 3 years.
26 complaints closed in the last 12 months.