We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bulbs

True Leaf Market
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    True Market has sent me emails weekly; which advertises sale items. There are really interesting sales for which i try to make a purchase; but can't. I noticed that i have made multiple purchaseds prior; and was able to buy a number of things. Lately, for the pass 10 months, I have been unable to purchase anything. The site tells me everything is out of stock, including gifts cards. Yet, all of my family members are able to make purhases if they choose to. on May 8, 2024, I called True Leaf and spoke to a male, agent who I explained that I am unable to make any purchases; because everything listed for sale on the site is sold out. He said he'd speak to the IT team and get that issue resolved. It still exsist. So, I checked and the status quo remaims.

    Business Response

    Date: 05/14/2024

    I'll have a senior customer service rep reach out and schedule a screen share so we can record what the issue is, and be able to trouble shoot it.

    The problem is not a global one, appearing to affect only this computer. 

    Prior to our representative reaching out to you, I would recommend trying a different browser to see if that makes a difference. I.e. if you use chrome, try firefox or MS Edge?

    You could also try clearing your cookies.

  • Initial Complaint

    Date:02/17/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $16 extra on my seed order for priority shipping to meet the needs of a client. The parcel took two days to leave their facility, then I found that they used a USPS Ground Advantage label instead, basically stealing my $16 and leaving me waiting longer for seeds. I should have known something was weird when I saw how high their shipping charges are for low weights of seeds. I run an online retail business and rates from USPS do not reflect what True Leaf is charging for labels. I tried contacting them via the chat portal on their website, but nobody is available outside of regular business hours. Then I tried emailing their support email listed on the website, and received a reply that their mailbox is full and the email could not be sent. I’m wondering if I just got scammed for my shipping payment at this point, as I can’t seem to get in touch with the business.

    Business Response

    Date: 02/19/2024

    We did receive Mr. *****'s email, and it the shipping amount was promptly refunded. You can see a screen shot of the refund applied, attached.

    The refund was issues at 7:05 pm, mountain time on February 17.

    We apologize for the error on shipping. It turns out that USPS had made a change to their shipping API (we connect directly, not via a 3rd party service), and it stopped working in specific cases of USPS priority mail upgrades. The error was not intentional, and we have identified and corrected the API error, so such problems shouldn't occur in future.

    The shipment is in fact on its way, and is scheduled to be delivered in a few days: **************************************************************************************

    I've also added 1500 rewards points ($15, equivalent) to Mr. *****'s account. 

    I hope he can see clear to forgive us this unintentional error.

    Parker

     

True Leaf Market is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.