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Complaint Details
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Initial Complaint
05/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
True Market has sent me emails weekly; which advertises sale items. There are really interesting sales for which i try to make a purchase; but can't. I noticed that i have made multiple purchaseds prior; and was able to buy a number of things. Lately, for the pass 10 months, I have been unable to purchase anything. The site tells me everything is out of stock, including gifts cards. Yet, all of my family members are able to make purhases if they choose to. on May 8, 2024, I called True Leaf and spoke to a male, agent who I explained that I am unable to make any purchases; because everything listed for sale on the site is sold out. He said he'd speak to the IT team and get that issue resolved. It still exsist. So, I checked and the status quo remaims.
Business response
05/14/2024
I'll have a senior customer service rep reach out and schedule a screen share so we can record what the issue is, and be able to trouble shoot it.
The problem is not a global one, appearing to affect only this computer.
Prior to our representative reaching out to you, I would recommend trying a different browser to see if that makes a difference. I.e. if you use chrome, try firefox or MS Edge?
You could also try clearing your cookies.
Initial Complaint
02/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I paid $16 extra on my seed order for priority shipping to meet the needs of a client. The parcel took two days to leave their facility, then I found that they used a USPS Ground Advantage label instead, basically stealing my $16 and leaving me waiting longer for seeds. I should have known something was weird when I saw how high their shipping charges are for low weights of seeds. I run an online retail business and rates from USPS do not reflect what True Leaf is charging for labels. I tried contacting them via the chat portal on their website, but nobody is available outside of regular business hours. Then I tried emailing their support email listed on the website, and received a reply that their mailbox is full and the email could not be sent. I’m wondering if I just got scammed for my shipping payment at this point, as I can’t seem to get in touch with the business.Business response
02/19/2024
We did receive Mr. *****'s email, and it the shipping amount was promptly refunded. You can see a screen shot of the refund applied, attached.
The refund was issues at 7:05 pm, mountain time on February 17.
We apologize for the error on shipping. It turns out that USPS had made a change to their shipping API (we connect directly, not via a 3rd party service), and it stopped working in specific cases of USPS priority mail upgrades. The error was not intentional, and we have identified and corrected the API error, so such problems shouldn't occur in future.
The shipment is in fact on its way, and is scheduled to be delivered in a few days: **************************************************************************************
I've also added 1500 rewards points ($15, equivalent) to Mr. *****'s account.
I hope he can see clear to forgive us this unintentional error.
Parker
Initial Complaint
02/28/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased a bag of broccoli sprouting seeds from Natural Groceries. The seeds never sprouted. I took the package back to Natural Groceries and they told me to contact the company directly. When I contacted the company the representative offered me a 10% coupon. I want a replacement for the defective product.The bag is a 16oz Broccoli Sprouting Seeds organicBusiness response
03/01/2022
*******, the challenge we have, is we have no record of your purchase as it was through a 3rd party retailer. Can you send me a picture of the product please? I'll take that as proof of purchase and send a replacement out to the address you have provided that will be brand new seed. FWIW, unless that package somehow managed to sit on the shelf in the store unpurchased for several years, it would still have a healthy germination rate. I would recommend not soaking the seeds at all, and just giving them a good initial rinse and drain, and then re-rinse and drain them a couple of times a day to keep them damp. If you can send the email with a pic to ********************************* ill make sure your replacement goes out right away.
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.