Business ProfileforBlack Rifle Coffee Company, LLC

My 4/21 recurring subscription order (************) was for 8 boxes of coffee rounds (2 Freedom Roast, 3 Just Black, 3 Silencer Smooth) and the delivery arrived a few days after it was fulfilled. However, even though they charged me for the full 8 boxes, there were only five boxes of coffee delivered (2 Freedom Roast, 3 Just Black). My order history showed I had ordered 8 boxes and that the order had been delivered. I contacted the chat after hours on 4/26 and a bot promised to send a message to an agent. I didn't trust it and emailed the next day, 4/27. I received an email back 4/27 stating they needed my order number and email address even though the order number was stated twice in the email and it was from... my email. I replied with the requested info 4/27, then never received a reply. I sent a follow-up email 3/4 and have yet to receive a reply. I actually left work early today to get on the chat with an agent, and the bot put me in line. There were 11 people ahead of me, then 10, then 11 again, then 9, then 10, and then the bot told me no one was available after all and the bot would send a message to an agent by email, which I do not trust, particularly since it does not appear to have occurred the first time the bot promised this. I sent a Facebook Messenger message to the company on 3/13 but have not received a reply. I would prefer a refund for the 3 missing boxes of Silencer Smooth plus any tax at this point. I do not feel comfortable continuing my subscription order or dealing with this company further. I have cancelled my subscription order and taken a screenshot with time/date stamp.