We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electrical Contractors

Empire Solar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrical Contractors.

Complaints

This profile includes complaints for Empire Solar's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Empire Solar has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Empire Solar

      9 E Exchange Pl Ste 400 Salt Lake Cty, UT 84111-2755

    • Empire Solar

      595 E Brooks Ave STE 307 North Las Vegas, NV 89030-3975

    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/10/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Empire solar has the warranty for our solar panels but has seemingly gone out of business and will not respond to us about who has our warranty. This is a violation of our contract. I would like to know who now owns our warranty so they can fix our panels.

    • Initial Complaint

      Date:11/18/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Transaction took place on 27/03/2021 and the amount paid is $3,4532.09 The Business committed to 10 Year Warranty with the solar panels When we installed solar panels, we were assured that if any problems happened with our roof, post install, the solar company would repair the roof. We now have a roof full of leaks and we have identified that the leaks were cause because of the inappropriate installation of the panels The Company is not trying to resolve the problem at all

    • Initial Complaint

      Date:07/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am having problems with the solar panels. I purchased a home with the solar panels included, so I need to get in contact with someone so he can come and check out my solar panels. My light bill is very much expensive so panels are not helping for anything.

    • Initial Complaint

      Date:06/19/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When we installed solar panels, we were assured that if any problems happened with our roof, post install, the solar company would repair the roof. We now have a roof full of leaks. Our homeowners insurance won't cover the cost because they say the panels, or more specifically the cinder blocks they used to weigh the panels down, are too heavy for the roof and are causing the issues. Imagine my surprise when I realized the company has gone out of business. No roofer wants to touch my house due to the panels being there and empire solar isn't around to guarantee anything.

    • Initial Complaint

      Date:07/03/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hey! The problem i have with EMPIRE SOLAR is; the company did install the solar panel since 2021 , but i come to realized that the solar panel don' t work properly and have issue to be fix. All they phone number I have doesn't going through. I' m on they website and I find the don't exist anymore. Now I pay the solar which's not working and electricity. Thank you and if i can get help from you; to get them may be the change the company name

    • Initial Complaint

      Date:06/29/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date: 9/11/20 of contract for $18,480 for 25 yrs.my bill was $66.15/ mo.; After a year, Empire Solar sold my contract to Goodleap (phone ************ increased pymt. to $ 99.12/mo). On 8/21 Empire filed BK chapter 7, leaving me w/ no contact of help if need Re: Solar panels.On Feb/23 I give my last pymt to Goodleap I can not continue payment , I am a Senior, widow w/ limited income. On June 16/23 after be harassed 10 calls a day by Goodleap, Locked the solar panels (are shot sown) ; 6/25/23 I found out that ************* Co. Filed a Lien on my House! Please, I need Urgent Help with this Legal issue. I appreciate any Advised coming from Your office.I reached a Probono atty. ******* in my favor is done.

    • Initial Complaint

      Date:06/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I agreed to have solar panels installed on my home back in 2020 with Empire Solar. The company advised that the panels could be financed and paid off with interest. I signed a contract that states that the solar panels have a 25 year warranty through Empire Solar Group. My panels have not been working for several months so I have been paying for the cost of the panels in addition to my normal electricity costs. I have attempted to reach out to the company that acquired Empire Solar, Suntricity, and have not received a response. They also do not answer the phones. I have contacted the loan company, Good Leap (Loan Pal), and they told me that I need to reach out to the manufacturer, Solar Edge. I reached out to Solar Edge and they told me that I need to contact Rf technical to get a new inverter. They did not provide any contact information for Rf technical and i cannot locate that business online. I am in the process of trying to sell my home and am having a difficult time because the panels are not working. I am likely going to lose out on around $20K because of this and their neglectful business practices. I also contacted Good Leap again and they told me that the manufacturer is actually Silfab Solar and that i need to contact that company or find a local person to fix the issue.

    • Initial Complaint

      Date:05/30/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Solar Panels from Empire Solar Group.

    • Initial Complaint

      Date:09/28/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We took out a loan to have solar panels installed in May of 2019. They have not produced any solar since August of 2021. I can’t get a hold of anybody at this company to address the issue and have been paying for both the solar system and our electric bill. Can anyone help me. We cannot afford to go on like this!

    • Initial Complaint

      Date:09/23/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2020 Empire Solar came to our house PROMISING that we won't be paying ANY electricity bill, ONLY the price of the panels, the sales person also told us that we will get a $7700 in tax credit, on TOP of what we usually get. When I tried to cancel the panels before the panels were installed, he stopped answering my calls, he then referred me to his regional manager in Las Vegas, another waist of time because he NEVER answered his phone only once or twice, they kept giving me the round around, a few days prior the installation the first sales rep came to my house and I told him that I wanted to cancelled the panels, he said "Sorry, but you can't". I found out this year that Empire went bankrupt, that the 2 owners made 150 million and they just filed a chapter 7 while tons of people are here paying double for the electric bill. Now, my electric company is telling me that they are not even connected with the solar panels, so I am getting the $138 for the panels and $300 dlls for electric bill, my house is 1200 sqf. If anyone is filing a lawsuit, please let me know, **********, I am a single mom, I can't be giving my money to some wealthy people.

    Empire Solar is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.