Reviews

This profile includes reviews for Select Portfolio Servicing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Select Portfolio Servicing, Inc. has 17 locations, listed below.

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  Select Portfolio Servicing, Inc.

  3217 S Decker Lake Dr Salt Lake Cty, UT 84119-3284

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  Select Portfolio Servicing Inc.

  PO Box 44133 Jacksonville, FL 32231-4133

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  Select Portfolio Servicing

  P.O. Box 6501 Springfield, OH 45501

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  Select Portfolio Servicing Inc.

  PO Box 53077 Jacksonville, FL 32201

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  Select Portfolio Servicing, Inc.

  PO Box 65250 Salt Lake City, UT 84165-0250

Review Details

• Review fromL T

  Date: 04/03/2025

  1 star
  This company doesnt understand how to process a property already in a trust when the main trustee passes away. Going on 6 months of dealing with them and every time they ask for something different, ex. Deed from the county (which they should already have access to, being a mortgage company), list of guarantors (which wouldnt apply with a trust), complete will (which lists monetary items, not real property and is none of their business). Says theyve been in business since *********************************************** a trust theyve ever had to deal with. Tried asking to speak with the people rejecting these documents, and the representative said those people dont talk to the public. Im only trying to have them waive the late fees they charged due to the death of the owner which by federal law shouldnt even be charged. Sounds like they shouldnt be in business anymore, very unprofessional and unintelligent feels like there are teenagers running the place.

• Review fromGiovanna C

  Date: 04/01/2025

  1 star
  Please let my review serve as a dire warning! First let me start off by saying that if I could give them 0 or a negative value as a rating I would do it without hesitation.Warning! Do Not do ANY business with this entity! The left hand does not know what the right hand is doing and worst of all, they're actually comfortable with that business model. My loan was sold to *** and it has been a complete nightmare for the last 24 months. Everything has been *********** downhill as if there was a magnet at the bottom of their preverbal destructive pit of destruction.SPS should not be allowed to handle any kind of financial services or transaction at any level! They dropped the ball in making property taxes and home insurance payments, which the Escrow Account clearly includes taxes and insurance. Each department works independently from each other and they do not communicate with each other hence the complete chaos and disorganization that *** is obviously plagued with! I would NOT recommend this institution to anyone not even my worse enemy! The business lacks common sense, and I honestly don't understand why the US allows a "company" such as SPS Select Portfolio Servicing to conduct business dealing with finances!

• Review fromHarry G

  Date: 04/01/2025

  1 star
  I cannot imagine a more frustrating and miserable experience than having SPS as my lender. They took over my loan from ********* in the Fall of last year and proceeded to overcharge me by 20% every month since. They "opened an investigation" for 3 months -- the whole time during which I continued to overpay to avoid fees and derogatory remarks -- and when it concluded in my favor nothing changed. Oh sure, they sent me a check for the overpayments -- money I should have been earning interest on, not them. But every month since the 20% overpayments remain. Even looking at the principal and escrow in THEIR system and adding THEIR numbers up, I get the correct number. But when they add two numbers together it spits out a +20% nonsense number the NOBODY at SPS can explain. Oh, and because I can't make a proper payment online or set up auto payment I have to pay an extra $15 to make one time phone payments. Because THEY can't perform basic arithmetic that my 5 year old nephew can do in his sleep -- I have to pay fees.Explaining these things to the account **** garners no apologies, no sympathy, just offers to pay over the phone and charge fees. Whether through intent or negligence or apathy, their actions and behaviors are nothing less than criminal and I will be looking out for class action suits that may ******** only hope is that this review dissuades others from engaging in business with SPS.

• Review fromMichelle B

  Date: 03/25/2025

  1 star
  We applied for a loan modification, jumped through all the hoops. Got approved but they back dated the notification that had us three months in arrears. They will not help making the modification current and have turned it over to their lawyer. They are not willing to help or adjust the modification, even after putting in a new modification and dispute. They are not willing to work with us with our loan.

• Review fromRosa E

  Date: 03/21/2025

  1 star
  We called SPS in December 2024 to Pay Off our Mortgage. They instructed us on what to do. I happily followed the steps they gave and made copies of what I did throughout the entire process. We just received a letter in March 2025 that we still have a payment. We called and spoke with several people including a Supervisor in order to resolve this. All but one were disrespectful. The Pay Off Check, etc were sent to the wrong department by their employees. They didn't process it until January 2025. Now, in order to complete the process, they said we have to send a wire payment or go to ************* and pay $13. When we went to *************, they said it would cost $21 to send the money. They admitted that it was their fault but, are still charging us the $13. Our exciting Milestone was turned into a major dissappointment. We did our part but, they didn't do theirs. We do not and will not recommend this company to anyone.

• Review fromClaudia C

  Date: 02/14/2025

  1 star
  Nothing but trouble and waisted time. My loan was bought by ***. I did not select the company. Every time I need something or have a questions it requires a long phone call due to bad policy. Today I was not able to get my tax, escrow and other info off the website bc my account has already been closed due to paying off my loan in Dec. I had to call in and request all info to be sent by mail. What a waist of time, paper and resources. This is just a small example of what it has been like to deal with this company over the years.

• Review fromsherri N

  Date: 02/07/2025

  1 star
  This is the worst. I was with *** for 10 years, and everything was fine. Then *** took over my loan and raised my mortgage payment by $400 more a month.

• Review fromTheresa R

  Date: 02/06/2025

  1 star
  This company is terrible my mortgage was sold to them and it's been a nightmare. They never credited me for a payment made to a manager over the phone due to their ********** bank statement was provided to them with the payment made and they still would not acknowledge the payment.They never resolved that payment issue.....Thank god my loan is finally paid off.

• Review fromMichael C

  Date: 01/27/2025

  1 star
  Awful....my friend was dying of cancer and was not able to pay his mortgage so they told him to fill out a hardship form on his loan so he wouldnt lose it...He did and after a year of treatments he passed away..His wife then picked the payments up after she went back to work...They missed one year of payments and SPS added a extra $50,000 to their loan...they owed $66,000 and now it is $115,000..they are keeping the payments the same but now the way they have it setup to where she will never own the home...They are scam artist that *************** used to s**** people out of their homes..

• Review fromMarius M

  Date: 01/17/2025

  1 star
  Horrible!, I don't know how these people sleep at night. Forced flood I didn't have and need it as my house is built on stilts and the previous company didn't want floor insurance but after talking to them like 6 times I wasn't getting anywhere, I did get my insurance for $601, they tried to force one at $3850. Then they lied about the effective day and charged me $1007 for a few months since refinancing even tho one of the employees I spoke with told me I had till January 6 to get coverage. Absolutely the worse