Business Profile
Mortgage Broker
Select Portfolio Servicing, Inc.Find BBB Accredited Businesses in Mortgage Broker.
Reviews
209 Customer Reviews
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Review from Claudia C
1 star02/14/2025
Nothing but trouble and waisted time. My loan was bought by ***. I did not select the company. Every time I need something or have a questions it requires a long phone call due to bad policy. Today I was not able to get my tax, escrow and other info off the website bc my account has already been closed due to paying off my loan in Dec. I had to call in and request all info to be sent by mail. What a waist of time, paper and resources. This is just a small example of what it has been like to deal with this company over the years.Review from sherri N
1 star02/07/2025
This is the worst. I was with *** for 10 years, and everything was fine. Then *** took over my loan and raised my mortgage payment by $400 more a month.Review from Theresa R
1 star02/06/2025
This company is terrible my mortgage was sold to them and it's been a nightmare. They never credited me for a payment made to a manager over the phone due to their ********** bank statement was provided to them with the payment made and they still would not acknowledge the payment.They never resolved that payment issue.....Thank god my loan is finally paid off.Review from Michael C
1 star01/27/2025
Awful....my friend was dying of cancer and was not able to pay his mortgage so they told him to fill out a hardship form on his loan so he wouldnt lose it...He did and after a year of treatments he passed away..His wife then picked the payments up after she went back to work...They missed one year of payments and SPS added a extra $50,000 to their loan...they owed $66,000 and now it is $115,000..they are keeping the payments the same but now the way they have it setup to where she will never own the home...They are scam artist that *************** used to s**** people out of their homes..Review from Marius M
1 star01/17/2025
Horrible!, I don't know how these people sleep at night. Forced flood I didn't have and need it as my house is built on stilts and the previous company didn't want floor insurance but after talking to them like 6 times I wasn't getting anywhere, I did get my insurance for $601, they tried to force one at $3850. Then they lied about the effective day and charged me $1007 for a few months since refinancing even tho one of the employees I spoke with told me I had till January 6 to get coverage. Absolutely the worseReview from Renee M
1 star01/15/2025
A nightmare is right. My grandparents had this house paid off in 1967. My parents financed and refinanced again and again. left me with an $******+ loan. I stopped paying 7 yrs ago. They would not put the house in my name and I couldnt get any help. I hadnt heard from them in 7 yrs. They decided to call me on Christmas Eve. I emailed them about 6 mths ago and got no response. I cant get any help STILL. Now they are telling me my account is in default and they were getting ready to foreclose yet over heard nothing from them for 7 years??? Apparently they filed for something in 2019. I have not been informed of anything in years. They are ridiculous for giving my parents an ****** loan on a ****** house and NEVER HAD IT APPRAISED!! Im told the insurance and taxes are included in the loan yet Ive paid the taxes every year out of my pocket. They have me so confused. This entire experience has been ridiculous. I dont know how they expect people to live and afford everything. This company ***** the life out of people. PeriodReview from Whitney W
1 star01/06/2025
This company is horrible!!!!!!!!!! My mortgage was sold to them and it's been a nightmare.Review from Mark H
1 star01/03/2025
Why isnt there a ZERO STAR. These people are the WORST. My mortgage got sold to them like the rest of us and got **** I hate these people. I lowered my insurance by 300/year, my taxes stayed the same, my interest rate stayed the same, my loan amount stayed the same... HOW THE **** DID MY PAYMENT GO UP $70 a month? I have no escrow shortage, I paid $800 into my escrow out of my own pocket 5 months ago to cover a shortage since the paid my old insurance early before I switched. We need to start a class action lawsuit against them. I called and they told me the computer "dont make errors." Im sorry but my IQ is over 150 and I can do simple math. Not to mention that I did mortgages for 10 years until the bust of 2008. They rip people off. I am going to refinance JUST TO GET AWAY FROM THEM and eat the bullet of a few thousand dollars.Review from Lora M
1 star12/18/2024
Make sure your mortgage company isnt going to sell your loan to this company. SPS is absolutely terrible. My loan got sold to them and it has been a nightmare. They somehow used my ex husbands address to send a letter with my NEW home address on it, and Ive been hiding from my ex for two years. He now knows exactly where I live. Then, I made an additional payment on December 2nd to be applied to my principal. I called them to confirm this. They said they applied it. A day or two later Im getting calls that I havent paid my mortgage for December. I called them to back and the idiot applied BOTH payments to the principal instead of one to my loan amount. They told me they fixed it. Today, December 19th, I got another call saying they hadnt received my mortgage payment for December. I went off and said they needed to get their act together. The customer service agent said I wasnt allowed to speak that way and I said I dont care, you need to fix your mistake. I spoke with a manager and she said she fixed it as both payments were still applied to the principal. I said I better not get a late fee for your error. We will see. They wont send email confirmations of anything theyve done. I cant wait to refinance and leave ***. This is the first house *** bought and this has been a nightmare.Review from Diane G
1 star12/17/2024
My bank account was hacked. I couldn't make the mortgage payment on time because of it. They refused to waive the late fee because they said there were 2 late fees waived earlier in the year, and it's their policy not to waive more than 2 late fees. I asked to speak with a supervisor. I had to change all of my banking info. I waited and waited and ended up hanging up. I ended up paying the late fee. They are really an awful company.
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