Reviews
22 Customer Reviews
Review from Kyle R
1 star02/03/2025
No notice of change from autopay system. Added $180 in fees after threatening to shut off gas in February.Review from Lousita B
1 star12/05/2024
I have moved and before I moved I called to have it transferred. They said it was taken care of I got billed an extra amount and called again, Person I spoke to was very rude but told me she closed the account. I just got another bill even though I no longer live at that address and havent been using Enbridge for a month because I am no longer in the state and emailed them. They just sent an automated message so I had to call. They were very rude again and wouldnt issue me a refund.Review from LuRae R
1 star04/09/2024
I made a payment of ****** on April 4th and that is a double payment the confirmation number for that payment was sent. Just yesterday I received a bill saying that I owe ******. I then called to ask why they said that I was late and when I told the person I talked to that I sent it on April 4th she said that I sent it to a different company. I have in my possession a receipt saying that I had sent it to Dominion Energy at this address **************************************************. Therefore I sent it to the right company and should not be paying a double payment and should get half of that payment refunded.Review from Matt H
1 star04/02/2024
I would score it less if possible. They shut off our gas after stopping our auto pay without notice. We called and paid what we owed. 24 hours later they let us know it was turned back on. It's winter. 24 hours is ridiculous! They called and said go ahead and turn your gas on and light it. Meanwhile, one of their technicians came out and left a note - didn't talk to us at all even though someone was in the house all day - saying our line failed the spot test and checked a box for a gas leak. No explanation at all. I called Dominion to get clarification. The lady pulled up my record and said yes, it was back on so we could go ahead and turn the switch outside and light the pilot light. I again explained what their own technician said and she said, oh, I see that here. Where did he say the leak was? He didn't! So, their solution, pay someone else to figure out what their guy was talking about and ensure everything is safe to light. This is after being told twice to go ahead and light it up. Absolute morons! Of course, no choice means zero accountability or ability to vote with our feet. Horrible service and dangerous morons here.Review from Jj W
1 star03/11/2024
They Shut off gas without notice, make you sit on hold a ridiculous amount of time to speak to a representative (45+ min this time). THEN they tell you the only way to turn your heat back on same day is to charge you $100 that does NOT go towards your bill to turn your heat back on IN WINTER WITH SMALL CHILDREN. We are clearly struggling, how am I going to have an extra $100 to turn back on my heat when they have turned it on same business day before without a charge. It is an absolute joke they are the only option in our area. They are absolutely unwilling to work with you on a reasonable payment plan that you can actually do to get back on track.Review from Ray B
1 star12/18/2023
Monopoly, so what are you going to do. Shut off gas without notice. However, they can't turn on the gas unless it's during business hours. It's winter, so we get to have a cold night because of their failure to notify.Review from Melvyn F
1 star08/24/2023
Their "third party" credit card payment system which still runs like a DE site is seriously flawed. After changing a card, we received continual charges to the old card after it had been deleted on "their site" and yet the newly entered card was ALSO CHARGED. Very Sketchy. Going back to paper and mailed checks.Review from Justin G
1 star08/21/2023
Energy Nazis. Ive watched all humanitarianism dissolve as Dominion rolled out there MonopolyReview from Derek S
5 stars07/17/2023
I like blue sky personally it gives me a sense of accomplishment.Review from Kurt C
1 star07/07/2023
Dominion is an embarrassment. I've lived in **********, ** about a year. We've had at least 6 outages including one last night and again today. I previously lived 7 years in *******. We had fewer outages through ************* and Light in that entire period.I am filing a complaint with appropriate regulatory agency and taking to social media even opening a ******* account just for that pupose.Worse yet no follow-up by any company reps is ever made.
Customer Review Rating
Average of 22 Customer Reviews
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