Reviews
This profile includes reviews for FinWise Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 20 Customer Reviews
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Review fromJun M
Date: 02/13/2025
1 starJun M
Date: 02/13/2025
You get 0 starz and I told everyone I know not to do business with you and the companies recommending you. Please, don't bother replying that you believe... and less than perfect credit. It is a Scams since you don't lay out your terms and interests upfront. I only got it because the salesman did not tell me it would be over 168% interest and for 3 months repayment. Otherwise, I would have never deal nor encourage the behavior of this bank. I wish your bank and anyone who work for this dangerous bank a great and long life filled with success. I would like to also say thank you for showing me what kind of person I would never be and what kind of company I would never work for. Seriously 3 months or pay $17k reimbursement? What if I could not afford all that money in 3 months? You'd be laughing at me with your almost ***** profit on some beach in the *******. The joke is on you.
FinWise Bank
Date: 02/18/2025
We believe that our loan product offerings help consumers with less than perfect credit by bridging the gap between low-cost financing options (that are not available to individuals with less than perfect credit) and high-cost payday loans. Consumers are responsible for reviewing the loan terms, including the APR, to ensure financing options align with their personal financial situation. We do our part by providing all the necessary information upfront, in a clear and conspicuous manner so that consumers can educate themselves and make well-informed, personal decisions before they are obligated to repay a loan. If we can assist you further, please contact us at: ************************************* or you can contact our operations support team at: ************ Monday to Friday from 8 am to 6 pm Mountain Time.Review fromDaniel C
Date: 01/19/2025
1 starDaniel C
Date: 01/19/2025
Well, they lied on *********** and they said there was only 134% interest but is actually 174% and my moms income is $1400 a and they want 175 per month and if we were to pay out the loan in total, its insane how much also, she paid double paymentsto apply towards the principal somehow her balance went from seven $780-$1008 so its not going down its going up. I am her power of attorney and her son if youd like to contact me before we dispute this my number directly would be this is false information and predatory lending as my mother is 66 years old. You pray on the people with disability, hoping they dont payand destroy their credit and future. *********** says this is illegal and can be disputed so either put the interest where it was because on ***********, you lied said 130%. This is just a horrible company stay away. Keep your parents and grandparents away too.FinWise Bank
Date: 01/30/2025
Thank you for contacting FinWise Bank. I will be glad to assist you with this issue. Please contact me directly at ************************************* with the account holder's name and contact information so I can assist you.Review fromTeresa L
Date: 12/01/2024
1 starTeresa L
Date: 12/01/2024
Predatory lending is any lending practice where the borrower is taken advantage of by the lender. Predatory lenders impose lending terms that are unfair or abusive. This predatory practice is often committed against victims who are elderly or **********.Examples of predatory lending include failing to disclose information or disclosing false information, high interest rates or fees, and risk-based pricing. A predatory lenders goal of the loan ultimately not being paid back and the debtor defaulting. Legislation has been passed to regulate this industry. Complaints can be filed with your local ************************** Consumer Credit Protection to learn more about the Equal Credit Opportunity Act.FinWise Bank
Date: 12/03/2024
We believe that our loan product offerings help consumers with less than perfect credit by bridging the gap between low-cost financing options (that are not available to individuals with less than perfect credit) and high-cost payday loans.Consumers are responsible for reviewing the loan terms, including the APR, to ensure financing options align with their personal financial situation. We do our part by providing all the necessary information upfront, in a clear and conspicuous manner so that consumers can educate themselves and make well-informed, personal decisions before they are obligated to repay a loan. If we can assist you further, please contact us at: ************************************* or you can contact our operations support team at: ************ Monday to Friday from 8 am to 6 pm Mountain Time.Teresa L
Date: 12/09/2024
This is not honest or accurate information, as the interest rate has continued to rise well above industry standard at an ALARMING rate of ******% interest and a daily rate of $13.89 per day. This is extremely another goal of your business, its unsustainable, unrealistic and unmanageable! If I were to have $16,000 to pay your institution back more than three times what I borrowed, then most likely, I would not have needed to borrow in the first place. I have been paying over your institution over $500 per month for 28+ months and of the $6700 I have paid, only $149 has gone towards the principal. you have increased my rate over the course of the loan and I currently owe far more than what I borrowed after paying on this loan for 2+ years! My credit score was marginal, fair at its worst, and your unethical ending practices have decreased my credit score by 100 points, further in pairing my credit too well below 500 for which is now considered to be derogatory, for which I am unable to mend on my own without that consolidation as a result of your unethical and predatory lending practices for which it has become clear that you rely on folks for him they do not have the financial literacy to understand the concept of paying back $16,000 for a $5000 loan shame on your organization as the state and what you operate out of does not have a max cap rate for which you must operate under, hence why you elect to operate your business from the states who do not protect against predatory lending practices, such as this!Review fromWilliam B
Date: 10/25/2024
1 starWilliam B
Date: 10/25/2024
I was supposed to a loan through the Empower app. From what I have read, FinWise is the owner of *******. I was approved for a loan from *******, Empower said the money was deposited into my account, only it never showed up. Next thing I know Empower starts taking money out of my account to repay a loan for which I received no money. My bank replaced the money and blocked any further attempts by Empower to withdraw anymore money. And to add insult to injury, Empower turned the unpaid "SCAM" Loan to the credit bureau. Empower needs to be put out of business and branded a 'SCAM."FinWise Bank
Date: 10/29/2024
We contract with several platforms to serve individuals, and we apologize that one of our servicers did not provide the excellent service we would expect. We have taken your comments back to our service provider, and someone will contact you soon for additional details.Review fromC. F
Date: 06/30/2024
1 starC. F
Date: 06/30/2024
This bunch, operating under a pseudonym of Upstart is in the bait and switch league of information thieves. They are being promoted by ************************* A loan of ********* is touted at 7-8%. Then, after all of your financial information is provided, the loan available is $3000 with a *****% interest rate. This is a scam! Borrower beware! A very nasty bunch of frauds these people are. Submitted by a federally licensed person.FinWise Bank
Date: 08/05/2024
Hello, We believe that our loan product offerings help consumers with less than perfect credit by bridging the gap between low-cost financing options (that are not available to individuals with less than perfect credit) and high-cost payday loans. We have found that payday lenders typically offer high Annual Percentage Rates (APRs) and short repayment terms. According to the ******************* of America, a non-profit consumer advocacy group, payday loans carry an average APR of 400 percent[1]. The APR offered in this case was much less than the average APR offered through payday lending. Consumers are responsible for reviewing the loan terms, including the APR, to ensure financing options align with their personal financial situation. We do our part by providing all the necessary information upfront, in a clear and conspicuous manner so that consumers can educate themselves and make well-informed, personal decisions before they are obligated to repay a loan. Please contact us at: ************************************* or you can contact our operations support team at: ************ Monday to Friday from 8 am to 6 pm MST so we can assist you.Review fromTheresa H
Date: 04/04/2024
1 starTheresa H
Date: 04/04/2024
I am being charged $****** for a $3500 loan. I paid ******* and ***** came off the loan. This is a rent a bank scam. They sent me a letter to apply for a loan. I am unable to get my original loan application. I am unable to sign into my account. I have stopped payment on any further withdrawals. I have an attorney and have sent a letter to *************************. I cant get a payoff nor a letter to confirm once the loan is paid in full, I wont hear from them again. Im willing to file a class action suit!!! Why would U pay ****** for a 3500 loan I didnt need? I just wanted to consolidate my credit cards. Im on social security, and they will not get a dime from me. *********** is a scam. Stay clear.FinWise Bank
Date: 05/16/2024
Hello,We believe that our loan product offerings help consumers with less than perfect credit by bridging the gap between low-cost financing options (that are not available to individuals with less than perfect credit) and high-cost payday loans. We have found that payday lenders typically offer high Annual Percentage Rates (APRs) and short repayment terms. According to the ******************* of America, a non-profit consumer advocacy group, payday loans carry an average APR of 400 percent[1]. The APR offered in this case was much less than the average APR offered through payday lending. Consumers are responsible for reviewing the loan terms, including the APR, to ensure financing options align with their personal financial situation. We do our part by providing all the necessary information upfront, in a clear and conspicuous manner so that consumers can educate themselves and make well-informed, personal decisions before they are obligated to repay a loan.Please contact us at: ************************************* or you can contact our operations support team at: ************ Monday to Friday from 8 am to 6 pm MST so we can assist you.Review fromHelen B
Date: 02/20/2024
1 starHelen B
Date: 02/20/2024
I've settled my account in full. And have spoke with multiple representative that assured me over and over they would update my account.. yet my credit report still shows they have me as delinquent. I'm sooo frustrated I contacted the BBB. I highly suggest not getting involved with Rise. I'm still waiting for my status to be fixed. Also, EVERY TIME I've called Rise they refuse to let me speak with a supervisor.FinWise Bank
Date: 05/16/2024
We are sorry that you had a bad experience, and we would like to make it right. Please contact us at: ************************************* or you can contact our operations support team at: ************ Monday - Friday from 8 am to 6 pm MST so we can help you with your problem.Review fromKaten C
Date: 12/30/2023
1 starI needed extensive dental work following a random assualt. I was moving out of state and saw a dentist when arrived by basic name recognition. Plan to lpull teeth and make dentures. It well exceeded my dental coverage. The office arranged loan with " their people ". I paid 50 towards the loan then and dentist 250 more. Procedure doy I could not compete the procedure.the trauma of the attack made it impossible for me to be awake for it. The dentist stopped and left. Nothing was done other than X-rays. A woman told me that she was a aiBle to go ahead and imprints for dentures. Then when I came back ,, after a pill ordered " they were compete. Nothing ever happened . No teeth removed , nothing. But they billed ******** plan and this loan company and both paid in full in less than 48 hours. My mouth nearly a full year later is exactly the same. I paid for 4 or 6 months. And I still owe just about what I did. *** me. I am the only one that got screwed. Hard. Get your money back from your friends at the dentist office. I just can't do it.Review fromNancy P
Date: 09/25/2023
5 starsNancy P
Date: 09/25/2023
I do the banking for a small business and we currently have 15 checking accounts with FinWise Bank. In every aspect, they have been wonderful to work with. If I have problems or questions, they are always there immediately to assist. The branch manager, ********, excels at customer service. Their website is extremely user friendly. I can't speak highly enough about FinWise, from their staff to their website to their low fees and high interest bearing accounts.FinWise Bank
Date: 09/27/2023
Thank you for choosing FinWise! We are happy to hear that your experience with FinWise has been great. We look forward to serving you in the future.Review fromHana D
Date: 07/13/2023
1 starHana D
Date: 07/13/2023
Spent weeks on the application process did everything right got approved and it dropped my credit 77 POINTS!!! So they then turned around and denied me due to the drop. A hard inquiry should never drop your credit more than 30 points it was ridiculous. They then can't do anything about it so they approved us, ruined our credit, denied us. And now we can't get approved anywhere else. What a terrible place.FinWise Bank
Date: 07/20/2023
We apologize that one of our servicers did not provide the excellent service we would expect. Please contact us at ************************************* and let us know the name of the service provider so that we can investigate this further.
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