Business ProfileforReservation Counter, LLC

This company is a scammer, and my story is not different from the reviews I have seen here. They have a pattern of operation, and I would like customers to take note.On Saturday, August 10, 2024, I called one of the Hotels in **********, ***********, to reserve a room for a trip to **************************** for our sons first day in college. Somehow, I was routed to the Reservation Counter, thinking I was talking to the front desk office of a hotel. When I requested a reservation for that particular hotel, the lady on the other end of the call told me it was fully booked and that she would get me a comparable hotel. We concluded the transaction immediately, and I paid via a credit card.On August 16, my wife, son, and I arrived at ***, ********************************************************************************, at about 3:00 PM and noticed that the *** environment was messy and unkempt. The veranda floor towards the rooms was laden with water; the bedspread was stained, and the room was stuffy. At this point, I was completely dissatisfied and uncomfortable keeping my family in that hotel, which also felt unsafe.I immediately returned to the front desk office to ask for a refund. Unfortunately, every attempt to request that refund failed. The front desk officer said he could only refund if the Reservation Counter would send them an email. I had several phone conversations with Reservation agents/staff lasting over two hours, promising they would immediately send that email. About thirty minutes after I left the Hotel, a Reservation Counter staff member, Alley, called to tell me that she just called the front desk office and that the hotel wouldnt refund the money. That statement contradicted what the front desk officer told me, so I drove back to *** and narrated Alleys response. The front desk officer said nobody had called him and that he had not received any email from **************************, as Alley claimed.I have more to say than this space allows. I have waited for 20 days. 09/05/24.

Thanks for bringing this to our attention, *******. I will share your feedback with our customer service manager so we can look into this. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review Manager