Business Profile
Hotel Reservation
Reservation Counter, LLCThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Reservation Counter, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.09/5 stars
Average of 300 Customer Reviews
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Review fromSamantha P
Date: 06/14/2025
1 starIf I could give no stars I would, I was lied to when booked BY A MANAGER named ***** that our hotel included waterpark tickets for our hotel and also guaranteed we would conjoining rooms since traveling with a new born. When I got the confirmation email it said nothing of it, I called back and then was told this is a private sale and there is no tickets included and no guarantee we would have conjoining rooms. So I told the man I was lied to previously then, he then escalated my case to billing to review the call and make things right. He said someone would be in contact by the 10th. No one contacted me, I called back in and a manager was supposed to call me back- never did. Apparently my case got escalated again because I called back in? So then I had to wait another 7-10 days. I canceled for a refund and am reporting it now with the ************************. Any business I have ever worked at, you dont straight up lie. Ive done sales my entire life, and then when caught up the situation is addressed immediately- not weeks later and giving people the run around playing games with thousands of dollars.Review fromT0nya B
Date: 06/03/2025
1 starT0nya B
Date: 06/03/2025
I got scammed from this place. Someone took my credit card and charged ****** to some room in ********! They REFUSED TO HELP ME AND WERE TERRIBLE. DO NOT USE THIS PLACE! I had to cancel my credit card they stole my number! THEY are scammers!Reservation Counter, LLC
Date: 06/10/2025
*****, thank you for bringing this to our attention. If you have questions or need assistance with your reservation, please dont hesitate to contact our support team at *********************************** Were here to help!Review fromKimberly W
Date: 05/15/2025
1 starKimberly W
Date: 05/15/2025
This is the worst company EVER I called and asked specifically for a smoking room **** told me he spoke with his supervisor who was standing next to him and assured me that I had a king smoking room. When I got to the facility to check in I asked the desk what kind of room it was and told me that the facility is a non smoking facility I called reservation counter back from the hotel and was giving the run around. They said that it was non refundable but the hotel is willing to refund them so that they can refund me. I have spoken to several different people who all say the same thing they have to escalate it. All they have to do is call the hotel to get their money back and issue my refund being that **** booked my room under false pretense. This company is terrible and needs to be shut downReservation Counter, LLC
Date: 05/20/2025
Thank you for bringing this to our attention, ********. We are very sorry for the inconvenience you experienced. We will need your itinerary number to look up your reservation. Please dont hesitate to contact us at ********************************** for assistance. We're here to help!Review fromJean H
Date: 05/14/2025
1 starJean H
Date: 05/14/2025
This is a horrible company . Would give 0 stars. We booked a room and was told it was one price and when we got the confirmation email the price was way more. Not sure why the taxes and fees were more than $60 more than booking direct with the hotel for a one night stay. This was separate than the service fee. We definitely were not satisfied with our experience and wish we had found these other reviews before booking. Didnt realize it was a separate company thought it was the hotel which was my mistake but the company is definitely misleading and I would avoid at s costs.Reservation Counter, LLC
Date: 05/19/2025
Thank you for sharing your feedback, ****. We sincerely appreciate insights like these, which help us improve our service. Taxes and fees for reservations are determined by the hotel suppliers and are included in the rate shown at the time of booking. We apologize for any confusion regarding these charges. If you have questions or need assistance with your reservation, please dont hesitate to contact us at *********************************** Were here to help.Review fromWILLIAM B
Date: 04/07/2025
1 starWILLIAM B
Date: 04/07/2025
If I could leave less than 1 star, I would! Scam! Booked a king suite room with a view and they booked a king suite accessable room....not what we requested at all! Spent over 2 hours getting bounced around from one person to another to finally get told that we can't modify or cancel and rebook the correct room. Terrible customer service and they would not even consider that they booked the wrong room or try to make it right! Do not use this site...you will regret it!Reservation Counter, LLC
Date: 04/09/2025
Thank you for bringing this to our attention, *******. We sincerely apologize for your experience and any inconvenience this caused you. To assist you further, we will need your itinerary number. Please dont hesitate to contact us at ********************************** with this information and we will do our best to assist you.Review fromRyan M
Date: 04/04/2025
1 starRyan M
Date: 04/04/2025
I booked a hotel through Reservation Desk over the phone. I was quoted $119 per night for a two-night stay a total of $238. Without providing any written confirmation or showing the final amount, they charged my debit card $574.97, more than double what was quoted.I only received an email with vague terms and fees after the charge went through. This is deceptive and misleading. Worse, I made over eight attempts to call and resolve the issue and was either hung up on, left on hold, or rerouted without ever reaching someone who could help.I have documentation of the charge, booking reference, and call logs. This company is not transparent, and their billing practices are unethical at best and predatory at worst. I strongly warn others to stay away.Reservation Counter, LLC
Date: 04/07/2025
Thank you for bringing this to our attention, ****. We sincerely apologize for your experience and any inconvenience this caused you. To assist you further, I will share your feedback with our escalations team. Once we have reviewed your case, someone will reach out to you. If you need assistance with your reservation, please dont hesitate to contact us at *********************************** We're here to help!-Rachael, Review ManagerReview fromRob Z
Date: 04/03/2025
1 starRob Z
Date: 04/03/2025
I went to book a hotel, and this scam of a site pretended to be the hotel site. So I called the number, and they acted as if they were the hotel booking site. I wanted a hotel stay, and prepay for 7 days of parking, for a flight I was taking, so they tallied my bill, and I paid for it. I show up at the hotel, and they know nothing of my prepaid parking, so I call the reservation desk, and they said, "Just pay for it, and let us know the bill" so I did....then I was denied a refund, until I mentioned litigation. So they said they would refund me, but now they won't reply to messages, and it's been over a month, with no refund for the parking charges. I would give a 0 star rating, if that were possible.Reservation Counter, LLC
Date: 04/07/2025
***, we are sorry to learn of your experience and the delay in receiving your refund for parking. We understand how frustrating this must be and sincerely apologize for the inconvenience. I will share the details of your situation with our escalations team and have someone reach out to you about the status of your case. If you need further assistance or have additional questions about your reservation, please contact our escalations team at *********************************** We're here to help!-Rachael, Review ManagerReview fromAlicia P
Date: 03/31/2025
1 starAlicia P
Date: 03/31/2025
I went to book my hotel for a birthday trip for the end of next month - I went in and booked as I normally would - typed in the hotel and followed the prompts - did not realize that it was through reservation counter. AS SOON as I realized this I called to cancel as I had put in the wrong city I called and was told by a representative that I could cancel my reservation but would not receive a refund. And to see if she could provide a not guaranteed refund that I would have to process the cancellation with no guarantee - so being out of the money and room. When I informed her that my reservation was made within ******************************************************************************************************************************** that it was out of her hands and to have a good day. So here I sit with a reservation in a town that I had not planned to be in, out a chunk of money and according to her the inability to speak to anyone who has authority to help come up with a fix. I will make it a point of letting any and everyone that I know that this is not a company that is worthy of working with unfortunately as I typically love to praise good companies. Stay away folks - this may not be a scam but it's pretty darn close.Reservation Counter, LLC
Date: 04/01/2025
Thank you for bringing this to our attention, ******. We sincerely apologize for your experience and any inconvenience this caused you. To assist you further, I will share your feedback with our escalations team. Once we have reviewed your case, someone will reach out to you. If you need assistance with your reservation, please dont hesitate to contact us at *********************************** We're here to help!-Rachael, Review ManagerReview fromBernard C
Date: 03/25/2025
1 starBernard C
Date: 03/25/2025
What a disappointment and a terrible experience! Yesterday I was trying to book a hotel reservation for an upcoming trip. I searched for the hotel's reservation number and used the first link that appeared from searching. It looked legit with the hotel's logo and details. There was an agent who immediately picked up and I asked him for the hotel's availability. He said yes there were available rooms but gave me a higher rate. I asked him if I could use the promo code from the company sponsoring the event and gave him the rate. He said he could give me the rate I mentioned and then he started getting my details. I was surprised when he asked for my card details and asked him why he needed it. He mentioned it was only to secure the booking. We haven't even finished talking and I received the notification from my bank that charges were made.When I tried to ask him, he began talking fast and when I asked him to slow down, he just hung up!I tried to call the number but was not able to speak to any agent. The worst thing, when I checked the reservation, I was booked in a different hotel! What a total disappointment.Reservation Counter, LLC
Date: 03/27/2025
Thank you for bringing this to our attention, *******. We sincerely apologize for your interaction with one of our representatives. This is not the type of experience we want you to have when you contact us. I will share your feedback with our escalations team so we can look into this further. If you need assistance with your reservation, please dont hesitate to contact us at *********************************** We're here to help!-Rachael, Review ManagerReview fromTony D
Date: 03/24/2025
1 starTony D
Date: 03/24/2025
Total scam and deceptive. Should be reported to appropriate agencies. Their MO is to pretend to be the real hotel website and then add a fee to book the reservation with no changes. Like others, I thought I was on the original hotel site until I got my credit card and realized I had booked through another company. No upfront notice of the costs. Read the fine print before you get caught in their trap. ****Reservation Counter, LLC
Date: 03/27/2025
Thank you for your review, ****. We sincerely apologize for any confusion or inconvenience you may have experienced. Our platform, Reservation Counter, is an online travel agency that offers listings for over ******* hotels worldwide. While we do not contract directly with hotels, we partner with online travel agencies and sell their room inventory. Please dont hesitate to contact our escalations team at ********************************** if you have questions or concerns. We are always happy to answer any questions you may have about our platform.
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