Business ProfileforTim Dahle Nissan Southtowne

Our 2019 Nissan Sentra was towed here from a previous mechanic because they couldn't figure out why the newly installed brake light switch wasn't working. Tim D**** Nissan tried to convince us to take it back to the previous mechanic even though we told them that they couldn't figure it out. After a week they finally looked at it said they fixed it and then charged us for the repair. When we came to pick it up, it started in the parking lot so it seemed like the brake light switch was fixed, so we paid the bill. However, when we went back to drive it off the lot, it wasn't working again and we immediately went back into the dealership. They charged us a second diagnostic fee on a completely new ticket, even though we couldn't even drive it off the lot after they "fixed it" on the first ticket. They decided to order a new part to see if that would fix the problem. After another week they called us back again and said that the car was fixed. It started multiple times and so we drove it off a lot, but half a mile away another problem emerged that was directly related to the first brake light switch not properly being diagnosed and taken care of. They tried to blame the previous mechanic for installing the part wrong, although somehow they told us they had "fixed" that on the first ticket. Regardless of the original mechanic's fault, we feel that they should have replaced the original "incorrectly installed" part the first time, or at least cover the need to do more repairs if they indeed claimed they had actually "fixed" the part, which "repair" actually isn't even documented on the first ticket. This 3rd issue emerged directly as a result of thr unrepaired "repaired" part, which again received a new third ticket. We tried to follow up with the customer loyalty manager to at least have the second new diagnostic charge refunded, but they just verbatim repeated the same blame game and I didn't feel heard or valued at all.