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Complaint Details
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Initial Complaint
06/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased a year long subscription to CE4Less (brand of this company). Payment received by company. The company noted that they moved to a new website and were having problems with migrating accounts to new site. I have attempted to log in to new website -- no success. The site says to hit link to reset password. I have done this countless times with no success. I have messaged the company daily for assistance --- no success. Submitted daily troubleshooting tickets thru their website -- no success. Messaged them thru their ******** page --- got one person to respond who said he was looking into the problem and give him "a day" to find out the problem --- now four days have passed. I have emailed the company -- no response or success. Due to the complete failure of this company to resolve the issue, I am requesting either a refund of my money or assistance with getting this problem resolved ASAP.Business response
06/29/2023
I am sorry that there has been so much lack of communication and follow up on your account.
I have gone in and ensured that any course that you have enrolled in ** the last year is showing on your account and ensured that any course you have completed is showing complete. I have also credited the amount of $54.99 back to your card.
The password reset is working and you can go in now and change it,
Please let us know if you have any further issues.
Customer response
07/01/2023
Complaint: 20249126
I am rejecting this response because: I have gone to the website and clicked the reset password link ----- entered my email address of **************** and still have not received an email with a link to reset my password. So I still cannot get into the website. I need access to my account.
Sincerely,
*******************Business response
07/05/2023
I am sorry to hear that you have not received the reset information. I have reset your password to Wo5FqZBaY&cgAfsPEkbBk8R^
Please use this to sign into your account and you can change it again when you are in the account. I have also sent a new email to you to reset there if you would like.
Thank you for letting us know that this had not come through for you.
Customer response
07/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
06/26/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I paid for a course. They updated their website (supposedly) and now I cannot access my course. Website is a mess. They are not answering the phones. This is a scam. There are a ton of people with the same problem.Business response
06/27/2023
Thank you for letting us know of your issue. I have issued a full credit of $29.97 to the card that you used to make the purchase. Additionally, I have given you a free one year unlimited plan that allows you to access any course. I have added the course that you ordered free of charge abnd you are able to access it and take it at this time.
We are sorry that you experienced these issues during our transition to a new platform. As of today, most issues are resolved. We have been overwhelmed with contacts and are working through them as quickly as possible.
Please accept our apologies and gifts.
Initial Complaint
06/19/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I paid for unlimited yearly subscription to Ceus 4 less on February 14 2023, 74.99 I made an attempt to log in on June 17th to begin completion of my remaining courses and had to reset password. I did so, but now there is no record of my paid for subscription nor of past courses taken and 1 I had initiated.As you can just reach out by email I did so on Saturday. They report that staff is working on the weekend but I received no return email. I took Monday June 19th off from work to complete my Ceus so therefore I emailed CEus4 less again Monday morning. I tried to call but they do not accept any phone calls and I can see why.After an initial email, there appeared to be confirmation of my subscription paid but I still could not select courses without paying. I sent an email stating that I wanted my money back and that it was a fraudulent service and then they intentionally locked me out.They owe me at least half of what I paid for. I took 3 courses and had initiated a 4th which I could no longer log into nor complete. This business lacks integrity, accountability and their customer service is non existent. if they had just reached out to me by phone to help resolve this that would have been appreciated. However they did not wish to be bothered and resorted to locking me out of their system, when I asked for my money back and said they were fraudulent, which ****** to be evident.Business response
06/27/2023
We are sorry that the issues were not taken care of directly. We have issued a full credit. I have also added an extra year free of charge. The site is now working, however if there are any issues please reach out to us. in reviewing the account, it is functional and you would most likely just need to go in and change your password or contact us and we will send you a code to get it reset.Initial Complaint
02/04/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I signed up for a subscription for continuing education. The site says it could be cancelled at anytime. The box requesting my permission to sign up for a subscription was already pre checked. I navigated the entire site and was unable to find a way to cancel the subscription. This is predatory.Business response
04/10/2023
To Whom It May ******************* style="color: rgb(34, 34, 34); font-size: small; font-family: Arial, Helvetica, sans-serif;">I am replying to complaint 16726776. I apologize that this has not been responded to prior to this, *********** has gone through ownership changes and these items were just brought to our attention.I have researched this complaint and show that ************************* received a refund to the card he used to purchase the membership. It was refunded 02/03/2022 in the amount of $59.00. He will need to check his statements to ensure that it is credited and if there is any issue we can refund again by check.Thank you for your patience in this matter.*************************
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Customer Complaints Summary
48 total complaints in the last 3 years.
36 complaints closed in the last 12 months.