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Customer Review Ratings
Average of 14 Customer Reviews
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Review fromJ. A
Date: 04/04/2025
5 starsJ. A
Date: 04/04/2025
I put in a work order to have my kitchen lights fixed and the service was provided the same morning. ******* was helpful, efficient and provided me with lights! Thank you!
Concept Property Management, Inc.
Date: 04/07/2025
We are so happy ******* was able to help you so quickly. Thank you for leaving us this review!Review fromSean D
Date: 03/17/2025
5 starsSean D
Date: 03/17/2025
******* was efficient and knowledgeable. She did great work and showed a lot of care and respect.Concept Property Management, Inc.
Date: 03/20/2025
We are so happy ******* was able to help you with your needs. Thank you for this kind review!Review fromBen P
Date: 11/15/2024
5 starsEoin * came to my apartment at ************* on 11/15 and promptly fixed a water leakage issue. He was polite, quick, kind, and truly a huge help. Could not be more thankful for his service!Review fromAndy R
Date: 11/11/2024
5 starsAndy R
Date: 11/11/2024
Eon did a great job with fixing my sink and dryer. Very fast and effective, and very kind!Concept Property Management, Inc.
Date: 11/12/2024
Thank you **** for leaving this review. We are so happy your sink and dryer are now working properly.Review fromDarlene D
Date: 05/17/2024
5 starsDarlene D
Date: 05/17/2024
******** did an amazing job finding my grandson the perfect apartment near the ** Would recommend her highly for anyone needing help finding a place to call home. Thank you.Concept Property Management, Inc.
Date: 05/20/2024
Thank you for your kind review! We are very thankful for the opportunity to help.Review fromDale T
Date: 03/28/2024
5 starsDale T
Date: 03/28/2024
*** was amazingly quick to help with a plumbing/toilet issue. Such great service thank you!Concept Property Management, Inc.
Date: 04/02/2024
Thank you for sharing your experience.Review fromN/A N
Date: 03/26/2024
5 starsN/A N
Date: 03/26/2024
******** was the best so helpful in every way possibleConcept Property Management, Inc.
Date: 04/02/2024
Thank you for providing your feedback. We appreciate your support.Review fromYolanda W
Date: 02/25/2024
1 starYolanda W
Date: 02/25/2024
After trying 2 different properties I have avoided living with them ever since.1st place had roaches so asked to move to the other property. They lost deposit for the first place completely said it was never paid, but we were giving access to the apartment.Then the second place Loved there a year.1. Refuse to remove window ac unit that let in water, dirt, and bugs first floor basement set up 2. When my roommate has issues paying they turned off the online rental portal for both of us. Which means I now have to pay more( just me roommate didn't get charged the extra fees) and making it worse COVID so going out to CVS or 711 not comfortable anyway and not dangerous possibly.. drop off payment had to call them to set up and pay fee.3. It's like them and my roommate against me. They never called me when we were served late payment notices. I didn't realize what was going on until I took the keys back from the first place 3 months later. The set my roommate still had. No access to portal not able to see balance online..4. they didn't finish the painting in the bathroom 5. mold issue, won't clean just caulk over it thus every month mold came back 6. tried a lease take over to my roommates cousin and they basically refused. Said he had to make 5 times the amount of rent to do the take over and start a new lease, but that I would still be breaking my lease..7. roommate moved out early, but they refused to take them off MY lease allowing then to have continued access to what was now my place. And they continued to just come over. Nothing the police could do their names on the lease the technically still stay there.8. lost deposit multiple charges for the same things. Said I owed them $4. I said keep deposit zero that out and let's call it good cuz u guys are wrong but I'm to tired of all this. They agreed but then sent the $4 owed to credit bureau no notices sent to me at all. I have avoided them ever since won't give them another chance to s**** meConcept Property Management, Inc.
Date: 04/02/2024
*******, I'm looking into all of your concerns though it seems like they were already resolved. If there are outstanding issues please let me know and I will do everything I can to make things right!Review fromRachel C
Date: 01/10/2024
1 starRachel C
Date: 01/10/2024
Had to serve them a "******'s Notice to Provide Deposit Disposition" as they were past due to return my deposit per **** law. This has happened to a few other residents as well. Management became subpar when Concept took over. I'm glad I got out when I did, I hope others can do the same too.Concept Property Management, Inc.
Date: 04/02/2024
******, Our records show that you moved out on 7-19-2023 and your deposit was sent on 8-17-2023 which is within the timeframe provided by law. I know that you worked as part of the prior management team and that the changes were different. We wish you all our best in your futures and thank you for the services that you provided to the owners and the property in the past!Review fromSean J
Date: 11/24/2023
1 starSean J
Date: 11/24/2023
********************. They refuse to clean the property. When they receive a complaint, they say its because they are too busy. When they are sent pictures, they dont ever fully resolve. They sent an email stating ice melt would be left out. Weather reports for days said it would snow in Thanksgiving night. No ice melt. They did not bother to shovel *********. An old **** fell and hurt her hip. Black ice in the parking lot, ice on all walkways. Theyve been asked to engage with residents so the residents can help. They refuse. Theres an onsite office with an attached apartment. Its to have someone live there to snow shovel, put down ice melt, pick up trash, sweep. I believe theres a lady there but she doesnt do anythingConcept Property Management, Inc.
Date: 04/02/2024
****, We put a lot of effort into the safety of our tenants and hire snow removal professionals who are constantly putting down salt and ice melt and keep detailed records and GPS logs of their care. With that said there are times when snow may melt washing away salt or ice melt and refreeze. For this reason we have buckets of ice melt around the property so that if a tenant feels unsafe they can further add to our efforts at any time. Based on our records I believe your concerns have been addressed but if you have any further concerns please reach out to us at ********************************************************
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