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Business Profile

Makeup

Seint

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Makeup.

Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/26/2024

    Type:Product Issues
    Status:
    UnresolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a lot of seint products only to learn afterward that they sold me (and others) expired makeup. I emailed them on September 3, 2024 when I found out that the makeup they sold me was expired and I asked them for a production date and they ignored my emails and within days removed all the makeup that they were selling that was expired. They refuse to reply to me to correct the fact that they sold me expired makeup that I cannot use. I've given them nearly three months to correct this issue but they continue to ignore me and be deceptive. Such poor customer service, definitely health and safety violations, and false advertisements. I am only disputing and wanting a refund for the expired makeup that I cannot use for safety concerns and health issues. The dates, order numbers, amount totals and the amount for just the expired makeup that is needing refunded: May 20, 2024 Order number ******* Total $274.35 Refund amount for expired makeup $48.80 May 21, 2024 Order number ******* Total $252.12 Refund amount for expired makeup $162.66 May 21, 2024 Order number ******* Total $180.09 Refund amount for expired makeup $130.13 May 29, 2024 Order number ******* Total $195.98 Refund amount for expired makeup $195.98 May 29, 2024 Order number ******* Total $190.68 Refund amount for expired makeup $190.68 June 4, 2024 Order number ******* Total $190.68 Refund amount for expired makeup $190.68 June 4, 2024 Order number ******* Total $143.01 Refund amount for expired makeup $143.01 June 4, 2024 Order number ******* Total $143.01 Refund amount for expired makeup $143.01 June 27, 2024 Order number ******* Total $261.64 Refund amount for expired makeup $81.33 July 1, 2024 Order number ******* Total $243.97 Refund amount for expired makeup $195.17 July 14, 2024 Order number ******* Total $195.19 Refund amount for expired makeup $195.19 July 22, 2024 Order number ******* Total $222.09 Refund amount for expired makeup $146.18

    Business Response

    Date: 12/09/2024

    We sincerely apologize for any confusion on this matter. First, we would like to clarify that at no point did we sell expired makeup. In your original email to our company, you were concerned about the how to store your makeup to increase the longevity of the product's shelf life. We told you that cream makeup products should be kept at room temperature and have a shelf life of about one year. We can assure you that all products we sell are in compliance with safety standards. As per industry guidelines, makeup products do have a shelf life, and we emphasize that once a product is opened, it should be used within one year for optimal performance and safety.

    We regret that you feel your concerns were not addressed in the way you expected, and we acknowledge that we may not have fully explained this information in our previous communications.

    There are two important dates when it comes to our makeup:

    Shelf life is the amount of time after production that a product is safe and stable

    PAO stands for “period after opening” which refers to the safety and stability of a product after a customer has removed the outer packaging. This time is typically much shorter than shelf life, because when the makeup comes into contact with air pollution, debris, bacteria, etc., the integrity of the product can become compromised.

    Our shelf life for all cream products is 3 years, and the PAO is 12 months. 

    We do want to mention that our return policy is 30 days from the date of delivery. Unfortunately, as your orders fall outside of this window, we are unable to process a return or refund. However, we want to reassure you that the makeup you purchased is safe for use, and there is no health or safety risk associated with the products. 

    Customer Answer

    Date: 12/11/2024


    Complaint: ********

    I am rejecting this response because:  From my first email on this issue and included in this complaint I have asked for a production date on the makeup that was sold to me. Seint ignored my email and failed to give a production date in this reply. There is proof that this makeup was sold to me expired and Seint, me and my team know it. I am asking them once again for a verifiable production date and a refund on all the expired makeup Seint sold to me.

    Sincerely,

    ******* ********
  • Initial Complaint

    Date:10/31/2024

    Type:Sales and Advertising Issues
    Status:
    UnresolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    One Oct 30. I tired to put through my purchase for some makeup. They amount at the online check out was $157 plus $20.41 in tax. Shipping was included the total bill was $177.41. I ordered a prepaid visa for $178 to cover this purchase. When I completed the check out process it failed. When I canceled the visa statement they are billing me $180.55. I don’t know how they can bill me more than what is listed at the checkout. It didn’t say anywhere that the charges were an estimate or that things would be recalculated. I asked the company if they could issue some sort of coupon or fix the total to I can complete my purchase but they said no.

    Business Response

    Date: 11/01/2024

    The taxes displayed at checkout are only an estimate. Once the order is ran through, it goes through our tax audit and it charges the correct tax based on the customer's shipping address.

    Customer Answer

    Date: 11/01/2024


    Complaint: ********

    I am rejecting this response because:  it does not state that the taxes are an estimate or that the total will be recalculated.  

    Sincerely,

    ***** **********
  • Initial Complaint

    Date:06/07/2024

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up with this company to purchase makeup, they give a return policy for unwanted product, found out makeup does not work for me, sent back for refund, only got partial refund back do to fine print not produced on return policy, then getting a a reaccuring charge every month on my credit card, after I had already asked for all further charges to be cancelled, I am still getting charged a monthly fee. I have now as of today 06/07/2024 had to cancel the card to stop the charges from occuring any more, this is a terrible way to do business. There are no phone numbers to speak to anyone about this, only online chat bots and emails. According to your website, this seems to be the only way to get any resolve from this company which is a very sad thing.

    Business Response

    Date: 06/07/2024

    Seint's artist kit return policy is clearly listed on our website under 'Artist kits':*************************************************************

    'Artist Kits
    You may return your Artist Kit within one year of purchase for a refund of 90% of the purchase price. Artist Kit must be returned in its entirety; all items must be unused and in resalable condition. You are advised to insure the package for $200, as Seint is not responsible for lost shipments. Original shipping and handling fees will not be refunded.'

    This artist did not return the artist kit unused and was partially refunded. 

    This artist account was never closed due to the fact that we need verbal confirmation that they are aware of our cancelation policy and would still like to proceed with the cancelation of their account. This notice was at the bottom of the email in bold letters, letting this artist know we need confirmation before we can proceed.

    "In order to fully close your account, and stop fees from reoccurring, we need you to reply to this email with confirmation."

    No subsequent email followed with confirmation and the account was left open. I've taken this report as confirmation and cancelled this artist account, as well as refunded the past 3 months of back office fees. 

    $182.36 of the reunion ticket was refunded and cancelled on February 14 2024. $30 cancelation fee was not refunded but I just refunded the additional $30.  

  • Initial Complaint

    Date:04/18/2024

    Type:Billing Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Seint Beauty has been charging me $12.95 a month on an account that hasnt had orders since June 2022. I have emailed them numerous times to cancel this account and have received no response. There isnt a phone number on their website for me to call to contact them. I tried to delete my credit card from the account but their system will not let me.

    Business Response

    Date: 04/18/2024

    We apologize your artist account has not been cancelled. I've cancelled your account and refunded you four months of back office fees. The refund will show up in your account in 2-10 business days. 

    Customer Answer

    Date: 04/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **************************************
  • Initial Complaint

    Date:01/03/2024

    Type:Delivery Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed order #*******. They sent tracking information that I found out was fraud. I contacted the seller twice with no response. I contacted my artist, ********************* via text and email with no response. I think this is huge fraud.

    Business Response

    Date: 01/04/2024

    Customer placed order December 26. This order was shipped on December ****************** transit to shipping address: *******************************************************************************

    Please reach out to us via contact form if your order doesn't arrive by January 8. **********************************************************

     

    Customer Answer

    Date: 01/05/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************
  • Initial Complaint

    Date:12/31/2023

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order on December 21, 2023, with an initial delivery date set for December 26, 2023. However, the delivery dates were subsequently rescheduled to December 27, 2023, December 28, 2023, December 29, 2023, and finally reaching January 1, 2023. Despite raising three tickets with Seint in an attempt to address the issue, I have yet to receive any email responses from their customer service. Considering the substantial amount of $402 spent on my order, the lack of communication and the continuously changing delivery dates are highly frustrating and unprofessional. I have formally requested either a prompt shipment or a full refund, and if this matter is not resolved, I am prepared to take my business elsewhere. While I appreciate using Seint products, the absence of adequate customer support diminishes my overall satisfaction with the company.Invoice #******* Order Date12/21/2023 Customer *********

    Business Response

    Date: 01/01/2024

    I'm sorry your order is delayed. Our packages are shipped in 2 stages. *** picks up the shipment, and then initiates a transfer to **** for final processing and delivery. 
    *** algorithms are set up to indicate an ETA every day until shipments receive delivery scans. It looks like the order is en route to a **** facility, and will be scanned by them once received. It could be delayed due to an influx of shipments carriers are currently processing. If you do not receive your order by Wednesday January 3, please reach out to our customer service team so we can get a replacement order entered for you. **********************************************************
  • Initial Complaint

    Date:12/28/2023

    Type:Product Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made my first purchase with the promise returns were accepted within 30 days. After trying the makeup and brushes, I did not have the right color and did not like the particular brush I ordered. I went to initiate the return within the 30 day **** (so I could exchange for the right products) and it wouldn't let me because certain products I purchased at FULL PRICE went on sale after my purchase. So now I am stuck with products I do not like simply because of the timing of my order. This is not fair, this is not right. How was I supposed to know that these items would go on sale and then returns would not be accepted? This is fraudulent. They can look in their records and see I purchased at full price and did not order cheaper duplicates, so this is not acceptable. I was told by customer service in email that I could return anything in the online returns section that was selectable (that wasn't ****ed as not eligible). Because I was trying to recoup some money where I could then, I returned an unused pallet. I was out so much money due to no fault of my own. Well they refused to refund me on that citing those pallets were not returnable. What? No, I want to return and get a refund as promised. What kind of business practice is this?

    Business Response

    Date: 12/28/2023

    This customer returned a total of 3 items. They were refunded in full for the 2 items that were eligible for a refund. This customer also returned a non-refundable palette that was purchased with palette credit. As per Seint's return policy, this item is not eligible for a refund. *************************************************************

    However, I've made an exception in this case and refunded the amount paid for the palette, $7.00 ($7.56 with tax)

     

    Customer Answer

    Date: 12/28/2023

     
    Complaint: 21063572

    I am partially rejecting this response because I should also be allowed to return the Blend Brush that I purchased at full price before it went on sale. I understand why the company may have put this safeguard in place; to prevent people from returning and repurchasing as a discounted rate. However, this is a risk in business and needs to be mitigated differently. It is unethical to offer returns without a provision of exceptions under certain circumstances. As noted, you can see from my order history that I did not repurchase this item later once it went on sale. As such, the return policy at the time of purchase should be honored. I purchased with the promise of these things being returnable within 30 days.

    Sincerely,

    ***********************

    Business Response

    Date: 12/29/2023

    The Blend Brush would have been fully refundable if it had been returned with the other items. As stated in correspondence with the customer through customer service email, since her order was not purchased on sale, her order was fully refundable within 30 days. This order was delivered on November 21 and is now outside of the 30 day return policy. I can make an exception and offer a full refund of the brush if the brush return is postmarked by Wednesday January 3. Return shipping costs are covered by the customer. 

    Customer Answer

    Date: 01/03/2024

     
    Complaint: 21063572

    I am rejecting this response because: The response is untrue/incorrect.  The Blend Brush, among other items in the order, was marked as "not eligible" for return even though it WAS within the 30 day window. That is the whole point of me filing the complaint in the first place. I contacted customer service on December 14th asking why it was not allowing me to select certain items to return because it was still within the 30 day window. They responded "The items that went on sale after you placed your order are automatically ineligible to select to return, if there are other items that are not blocked you can place the other items with them and they will be properly refunded when they arrive."  Again I am reiterating that I bought with a promise I could return within 30 days and there were no exceptions on these specific items I bought at that time.

    Also offering me a post-*************** to return as the same day the answer was received is not acceptable. I do not have time to run to the post office before they close. I am East Coast and I work 8-5. 

    In addition, I should not have to pay return shipping again because not returning this item in my initial return was no fault of mine. I was told prior to sending in my returns that I could not return it! Send me a return label and give me a day to get this to the post office. That is what is fair and reasonable. Or just refund me the $40 and let's go our separate ways. I will not be purchasing in the future. 


    Sincerely,

    ***********************

    Business Response

    Date: 01/03/2024

    This was resolved within Seint's customer service. The brush was refunded. 

    Customer Answer

    Date: 01/04/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************
  • Initial Complaint

    Date:12/11/2023

    Type:Delivery Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I first placed my order On 11/25/2023. My original delivery date was 12/08/2023, it then changed to 12/09/2023, 12/11/2023, and then finally 12/12/2023. I placed 3 tickets with Seint, trying to reach them over the matter, whether my package was lost in the mail or if there was just a delay. I have not recieved a singular email from customer service. I spent $130, on my order and would really love to try the product. However, no one has reached back to me about if my order will be cancelled, if I will be reimbursed, or if they will just ship me a new order. This is extremely frustrating and unprofessional considering their company has been around for years. I want the matter resolved immediately, considering the amount of money I spent on the package. I want to have a new order sent to me since I haven’t recieved anything and it has been 16 days now since i placed the order. . If i cannot be delivered a new order I want to a full refund. I cannot believe that no one has responded.

    Business Response

    Date: 12/12/2023

    My apologies it has taken so long to respond to your ticket. We are currently working through an influx of inquiries due to the holiday time and I appreciate your understanding. 
    Our packages are shipped in 2 stages. UPS picks up the shipment, and then initiates a transfer to USPS for final processing and delivery.  UPS algorithms are set up to indicate an ETA every day until shipments receive delivery scans. I know that is frustrating as a customer. 

    It looks like we've responded to your ticket and need you to confirm your shipping address before we can proceed with a replacement. Once that is done, we can get your replacement sent. Thank you!

    Customer Answer

    Date: 12/12/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However if it is not resolved, I will submit a new complaint. 

    Sincerely,

    ******** ********
  • Initial Complaint

    Date:08/29/2023

    Type:Product Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/08/23 - Purchased $328.54 of Seint products, order #******* DISPUTE: ACCORDING TO THEIR WEBSITE A RETURN LABEL OR QR CODE WILL BE ISSUED. REQUESTING $124 REFUND AND RETURN INSTRUCTIONS.8/07/23 - Started partial return/product swap request - never received return instructions.8/08/23 - Started additional partial return request - never received return instructions.8/14/23 - Contacted 'artist' for resolution help. She apologized but couldn't offer help.8/15/23 - 30 day deadline to initiate return.Between 8/15/23-8/23/23 used contact form on website to inquire about return instructions and still have not heard back.Here's the EXPECTED TURNAROUND TIME FRAME from their website (cut and pasted):We're here to help If you cant find what youre looking for in our FAQ, please contact your Artist or use the form below to contact our ASK Team and we will get back to you within 2 business days.Seint RETURN policy from their website (cut and pasted):Start a Return Your Order # can be found in your order history, packing slip, or purchase confirmation email.You will have the option to print your return label or have a QR code emailed to you. Simply show this QR code at one of the **** locations to have the label printed for you. Note: Please allow up to 3 days for your return request to be approved. An email from ****** will arrive with your return instructions.Once we receive your return, well send an email to confirm we have received your order and processed your refund. Your refund will be credited back to your credit or debit card within 3-5 business days of receiving your return. Note: A $4.95 return shipping fee applies to all returns and shade swaps.8/23/23 - sent email via ************************************ to inquire about refund request - still no response as of today 8/29/23. After I placed my order I asked a question through this same email address on 7/11/23 and received a response the same day.8/29/23 - again attempted help from 'artist'. Again, she couldn't.

    Business Response

    Date: 08/29/2023

    I'm sorry this customer hasn't been responded to about the return. This was supposed to be returned to ** by August 17th. We can make an exception for this customer if they send in their return by Friday September 1, 2023. Once we receive their item(s), we can process the refund (as long as it's post marked by September 1). I resent the return instructions and QR code needed for the return to the email on the account. 

    Customer Answer

    Date: 09/04/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. That first sentence is pre-populated by the BBB. I will be satisfied when the refund is credited per Seint's refund policy. Please note Seint, that this is your first attempt to contact me.

    Sincerely,

    *******************
  • Initial Complaint

    Date:07/02/2023

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased product on 6/17. product shipped on 6/19. I still have not received my product. **** has clearly lost package. Product is insured but was told I have to wait three weeks. It is now 7/2 and my tracking number show no last location since the 19th. Seint has been paid but I have no product. This is poor customer service. I would expect by now a new shipment would have been sent. I am now to the point where If there is no response I will be contacting PayPal for a refund for now product received.

    Business Response

    Date: 07/03/2023

    I'm sorry the tracking on this order has not updated since June 23. I've gone ahead and entered a replacement order in our system, order 7202701. 

    Thank you for your understanding.

    Customer Answer

    Date: 07/08/2023

     
    Complaint: 20265730

    I am rejecting this response because:
    The product as of today still has not been shipped out.  It has now been five days since company has said they would ship replacement. When do they plan on replacing this product. If this is not shipping I am am going to request a refund. It does not take this long!  Company has had my money since June 17 and is now July 8 with no product received! 
    Sincerely,

    *************************

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