ComplaintsforWaypoint Resource Group
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/27/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with *********************** I do not have a contract with Waypoint Resource Group, they did not provide me with the original contract as I requested.Business response
08/28/2024
Hello,
Thank you for providing the details in regards to your complaint and dispute with *********************** After review of the account we have requested validation to be sent to you. Credit Bureaus were updated and withdrawn 8/28/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.
Thank you,
*****************************
THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSEInitial Complaint
08/26/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I am not liable for this debt with Waypoint, I do not have a contract with this collection agency, they did not provide me with the original contract as requestedBusiness response
08/28/2024
Hello,
Thank you for submitting your dispute with Waypoint Resource group. After review of your account, this account has been recalled from our office. Waypoint is no longer handling this account. If you have any further questions regarding this account please reach out to ******* directly.
Thank you,
*****************************
THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.Customer response
08/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
08/20/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with Waypoint Resource Group. I do not have a contract with Waypoint Resource Group. They did not provide me with the original contract as I requested.Business response
08/28/2024
Hello,
Waypoint is unable to locate an active account in the name of the consumer. The address, email, and telephone number our not in our database. If the consumer could provide a complete account number or other demographic information ********************** will search for the account at issue, however we are unable to locate the account with the information provided.
Thank you,
*****************************
THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.Initial Complaint
08/08/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with WAYPOINT RESOURCE GROUP.I do not have a contract with WAYPOINT RESOURCE GROUP. They did not provide me with the original contract as requested.Business response
08/12/2024
Waypoint is unable to locate an active account in the name of the consumer.The address, email, and telephone number our not in our database. If the consumer could provide a complete account number or other demographic information ********************** will search for the account at issue, however we are unable to locate the account with the information provided.
Thank you,
*****************************
THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.Customer response
08/13/2024
Complaint: 22114447
I am rejecting this response because: That was my exact reason for filling the complaint. Theres nothing in my name.
Sincerely,
*******************************Business response
08/20/2024
Hello,
Thank you for submitting your dispute again. I understand that we are unable to locate this account and that it is causing an inconvenience. We are here to assit you in getting this resolved. Please send me your phone number or address we corresponded with you on. Again, I apologize for the inconvenience.
Thank you,
*****************************
THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.Customer response
08/22/2024
Complaint: 22114447
I am rejecting this response because:
I am not sure what you are asking? You need my current phone & current address Sincerely,
*******************************Business response
08/28/2024
Hello,
We sincerely apologize for the inconvenience. We are unable to locate your account with the information provided. Do you have an account number or phone number associated with the account?
Thank you,
*****************************
THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.Initial Complaint
08/07/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I'm not liable for this debt with WAYPOINT RESOURCE GROUP. I do not have a contract with the collection agency trying to collect and reporting this to my credit report. They did not provide me with the original contract as requested.Business response
08/12/2024
Hello,
Thank you for providing the details in regards to your complaint and dispute with *********************** After review of the account we have requested validation to be sent to you. Credit Bureaus were updated and withdrawn 3/18/12/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.
Thank you,
*****************************
THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.Initial Complaint
08/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
waypoint resource group claims to have no information for me in their system but they are reporting false information to the credit bureau's. i have gave them my social number along with name and address and they still cannot find me in their system. i have asked them for validation of the debt and i also have sent emails asking them to remove this debt with no reply. i owe them no debt so why are they doing this . i have also kept watch of my credit report they keep re aging the debt which is illegal.Business response
08/20/2024
Thank you for providing the details in regards to your complaint and dispute with *********************** After review of the account we have requested validation to be sent to you. Credit Bureaus were updated and withdrawn 8/20/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.
Thank you,
*****************************
THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.Customer response
08/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
08/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This creditor was overpaid by over 1300. I have requested a refund of the overpayment and all communication has stoppedBusiness response
08/20/2024
Hello,
Thank you for submitting your dispute with us. Waypoint is unable to locate an active account in the name of the consumer.The address, email, and telephone number our not in our database. If the consumer could provide a complete account number or other demographic information ********************** will search for the account at issue, however we are unable to locate the account with the information provided.
Thank you,
*****************************
THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.Initial Complaint
08/01/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with *********************** I do not have a contract with Waypoint Resource Group, they did not provide me with the original contract as requestedBusiness response
08/12/2024
Hello,
Thank you for providing the details in regards to your complaint and dispute with *********************** After review of the account we have requested validation to be sent to you. Credit Bureaus were updated and withdrawn 8/12/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.
Thank you,
*****************************
THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.Initial Complaint
07/27/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with Waypoint Resource Group. I do not have a contract with Waypoint Resource Group. They did not provide me with the original contract as requested.Business response
07/31/2024
Thank you for providing the details in regards to your complaint and dispute with ******* Communications. After review of the account we have requested validation to be sent to you. Credit Bureaus were updated and withdrawn 7/31/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.
Thank you,
*****************************
THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.Initial Complaint
07/26/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with WAYPOINT RESOURCE GROUP, I do not have a contact with WAYPOINT RESOURCE GROUP they did not provide me with the original contract as i requestedBusiness response
07/31/2024
Hello,
Thank you for providing the details in regards to your complaint and dispute with ******* Communications. After review of the account we have requested validation to be sent to you. Credit Bureaus were updated and withdrawn 7/31/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.
Thank you,
*****************************
THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.
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Customer Complaints Summary
126 total complaints in the last 3 years.
126 complaints closed in the last 12 months.