ComplaintsforWaypoint Resource Group

Commercial Collection Agency

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Initial Complaint
11/30/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with ************************ I do not have a contract with 11 ******* Communications , They did not provide me with the original contract as I requested.
Business response
11/30/2023
This is Complete Recovery Corporation. Your complaint is with ************************ Please direct your complaint to the appropriate company under the BBB. Also, we were not able to locate an account for you. In your updated complaint please provide a reference or account number to help locate your information and to help resolve the complaint.
Sincerely,
Complete Recovery Corp.

Business response
03/12/2024
Waypoint is unable to locate an active account in the name of the consumer. The address,
email, and telephone number our not in our database. If the consumer could provide a complete account
number or other demographic information Waypoint will search for the account at issue, however we are
unable to locate the account with the information provided.
Thank you,
*****************************
THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.
Initial Complaint
11/27/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with COMCAST COMMUNICATIONS. I do not have a contract with WAYPOINT RESOURCE GROUP LLC, they did not provide me with the original contract as requested.
Business response
11/28/2023
*************,
This is Complete ********************* Your complaint is with Waypoint Resource Group. Please direct your complaint to the appropriate company under the BBB. Also, we were not able to locate an account for you. In your updated complaint please provide a reference or account number to help locate your information and to help resolve the complaint.

Sincerely,
Complete *************.

Business response
03/12/2024
The subject account was recalled by ******* on 10/6/2023. Waypoint no longer holds this
account in our office. For any further questions about your account please reach out to ******* directly.
Thank you,
*****************************
THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.
Initial Complaint
11/27/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with Waypoint Resource Group LLC. I do not have a contract with the collection agency Waypoint Resource Group LLC, they did not provide me with the original contract as requested.
Business response
11/28/2023
This is Complete ********************* Your complaint is with Waypoint Resource Group. Please direct your complaint to the appropriate company under the BBB. Also, we were not able to locate an account for you. In your updated complaint please provide a reference or account number to help locate your information and to help resolve the complaint.
Sincerely,
Complete *************.

Business response
03/12/2024
Waypoint is unable to locate an active account in the name of the consumer. The address,
email, and telephone number our not in our database. If the consumer could provide a complete account
number or other demographic information Waypoint will search for the account at issue, however we are
unable to locate the account with the information provided.
Thank you,
*****************************
THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.
Initial Complaint
11/20/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with Comcast Communications. I do not have a contract with Waypoint Resource Group LLC . They did not provide me with the contract when I requested it.
Business response
11/27/2023
**************,

This is Complete ********************* Your complaint is with Waypoint Resource Group. Please direct your complaint to the appropriate company under the BBB. Also, we were not able to locate an account for you. In your updated complaint please provide a reference or account number to help locate your information and to help resolve the complaint.

Sincerely,
Complete *************.
Business response
03/12/2024
Thank you for providing the details in regards to your complaint and dispute with
Comcast. After review of the account we have requested validation to be sent to you. We have
removed all phone numbers from your account and will cease communication. Credit Bureaus
were updated and withdrawn 3/11/2024. To validate the removal we recommend visiting
Experian, Equifax, or Transunion. At times third party sites could reflect invalid information.
Thank you,
*****************************
THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.
Initial Complaint
11/17/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am not liable for this debt with ******* Communications, I do not have a contract with WAYPOINT RESOURCE GROU. They did not provide me with the original contract as I requested.Additionally, I have tried to resolve this debt with no cooperation from ******* before it was handed over to Waypoint Resource Grou
Business response
11/27/2023

This is Complete Recovery Corporation. Your complaint is with Waypoint Resource Group. Please direct your complaint to the appropriate company under the BBB. Also, we were not able to locate an account for you. In your updated complaint please provide a reference or account number to help locate your information and to help resolve the complaint.

Sincerely,
Complete Recovery Corp.
Customer response
11/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It was never my intention to get complete recovery corporation involved and I will endeavor to find out why you were put into this complaint.

Sincerely,

***********************************
Business response
03/12/2024
The subject account was recalled by ******* on 12/18/2023. Waypoint no longer holds
this account in our office. For any further questions about your account please reach out to *******
directly.
Thank you,
*****************************
THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.
Customer response
03/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
11/16/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Im not liable for this debt with ******* Communications. I do not have a contract with Waypoint Resource Group, they did not provide me with the original contact as requested
Business response
11/21/2023
This is Complete Recovery Corporation. Your complaint is with Waypoint Resource Group. Please direct your complaint to the appropriate company under the BBB. Also, we were not able to locate an account for you. In your updated complaint please provide a reference or account number to help locate your information and to help resolve the complaint.

Sincerely,
Complete Recovery Corp.
Business response
11/21/2023
This is Complete Recovery Corporation. Your complaint is with Waypoint Resource Group. Please direct your complaint to the appropriate company under the BBB. Also, we were not able to locate an account for you. In your updated complaint please provide a reference or account number to help locate your information and to help resolve the complaint.

Sincerely,
Complete Recovery Corp.
Business response
03/12/2024
The subject account was recalled by ******* on 2/24/2024. Waypoint no longer holds this
account in our office. For any further questions about your account please reach out to ******* directly.
Thank you,
*****************************
THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.
Initial Complaint
11/16/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for debt with WAYPOINT RESOURCE GROUP, I do not have a contract with WAYPOINT RESOURCE GROUP. They did not provide me with the original contract, as I requested.
Business response
11/21/2023
Hi Mr. *****,

This is Complete Recovery Corporation. Your complaint is with Waypoint Resource Group. Please direct your complaint to the appropriate company under the BBB. Also, we were not able to locate an account for you. In your updated complaint please provide a reference or account number to help locate your information and to help resolve the complaint.

Sincerely,
Complete Recovery Corp.
Business response
03/12/2024
Thank you for providing the details in regards to your complaint and dispute with
Comcast. After review of the account we have requested validation to be sent to you. We have
removed all phone numbers from your account and will cease communication. Credit Bureaus
were updated and withdrawn 3/11/2024. To validate the removal we recommend visiting
Experian, Equifax, or Transunion. At times third party sites could reflect invalid information.
Thank you,
*****************************
THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.
Initial Complaint
11/08/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I'm not liable for this debt with WAYPOINT RESOURCE GROUP I do not have a contract with WAYPOINT RESOURCE GROUP..they did not provide me with the original contract as requested
Business response
11/09/2023
Hello,
We have received your dispute for ******** After review of your account Credit Bureaus were updated and withdrawn 11/9/2023. To validate the removal we recommend visiting Experian, Equifax, or Transunion. At times third party sites could reflect invalid information.
Thank you,

*****************************

THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.
Initial Complaint
11/08/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with ******* Communications. I do not have a contract with Waypoint Resource Group LLC, they did not provide me with the original contract as requested.
Business response
11/09/2023
Hello,
We have received your dispute with ******** After review of the account Credit Bureaus were updated and withdrawn 11/9/2023. To validate the removal we recommend visiting Experian, Equifax, or Transunion. At times third party sites could reflect invalid information.
Thank you,

*****************************

THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

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