Business Profilefor7-Eleven

On October 5th 2023, around 2:30pm I selected a set of earphone and took it to the register to pay for them. The price range for all displayed earphones were approximately $22 to $26. I chose the $24.99 set to purchase. I also selected a banana to purchase as well. When the items input into the register the Headphones rang up as approximately $30 plus tax, plus less than a dollar for the banana. It was very busy and I explained the issue to him that the price was displayed at $24.99. He was flustered and so I asked to speak to a manager. He called up a female who represented herself as an owner. I explained the issue to her and she claimed that was impossible the scanner was always correct. So I asked her to scan the price card displayed in front of the product hanging on the pin. She walked in front of the pin and removed the card and said I must have taken the product at the cash register from some other pin. We retrieved it and compared it to the ones hanging on the pins and they were identical in packaging with no other headphones looking even close. She called up another person that appears to be her husband and co-franchisee owner. They spoke to each other for a couple minutes, not in English so, I did not understand their conversation. She came back to the register and grabbed the headphones and just kept repeating, “I am sorry but you can’t shop here.” I was shocked as I have shopped at this store for almost ten years. At this point a customer kept butting into the conversation trying to be a peacemaker, but it only fueled the staff. I was asking them to show me any pricing marker on any of those similar products that even came close to the scanned price. There were none, none priced that high; they were all much lower. When I asked her to please scan the barcode on the peg pricing card, that she had removed into her pocket, she refused and claimed she didn’t know where it was and that she did not take it! Then claimed the product did not match.