Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out because I needed a 20' storage container to store hay. I was asked what condition and Jade noted for an excellent used container, including shipping, it would be $4500.80. You can see the shock of what I received in the attached pdf with images. They want to refund only $750 even though I did not D&A the item. This was a bait and switch.

  

  Business Response

  Date: 09/11/2024

  Dear Kari,

  
  Thank you for bringing this matter to our attention. We sincerely regret any inconvenience caused by the situation regarding the delivery of your storage container.
  

  Upon reviewing the circumstances, it appears there may have been a misunderstanding related to the delivery and acceptance of the container. According to our Terms & Conditions, which were agreed upon during the purchase process, any discrepancies regarding the condition or delivery of items must be addressed upon receipt. Since the item was not D&A (Delivered & Accepted), this could constitute a failed delivery under our policy.
  

  ****************************

  “USED” Containers will have varying levels of visible surface rust, dings, patches and dents. We recommend to pressure wash and paint your container to extend its life."
  
  In light of this, we would like to work with you directly to resolve the issue promptly. We request that you reach out to us at your earliest convenience to discuss the details further and explore a solution that is satisfactory to both parties.
  

  Please contact us directly at ********************* along with the Order # so that we can discuss further details.
  

  Thank you for your time and understanding. We look forward to hearing from you soon.
  

  Sincerely,
  USA Containers Team

  Customer Answer

  Date: 09/15/2024

  
  Complaint: 22241536
  
  I am rejecting this response because:   the container arrived and did not meet my approval so, like other businesses, I declined to accept.   This container was not of the excellent, used condition quoted by you Salesperson Jade G*******   In addition, the fact the delivery driver was trying to have me purchase one from one of his friends along with Jonathon now claiming they could get another, this was a bait and switch.   I have had multiple, used containers in the past which were excellent with some amounts of rust.   Fortunately, I was able to find a reputable company who quoted me for an excellent used container and delivered as promised....for less money than you charged.   I am a previous business owner and know I can decline shipment of something that cannot be accepted due to quality.   At the national company I work for, if a product arrives that does not meet standard, we graciously either refund or ship an acceptable product within one day.   Your company hides behind your "language" rather than doing what is right, based on the communication I had with your salesperson.  Why else wouldn't I sign your contract if she hadn't noted it would be anything but excellent condition (with a small amount of rust).   The images clearly show water was getting into the container.   This is a you issue, not a me issue.   Poor business standards and response.   The customer is not a priority and I am happy to share this with anyone who askes and will continue to do so. 
  
  Sincerely,
  
  Kari Mundschenk

• Initial Complaint

  Date:08/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  USA Containers promised they would deliver a 40ft container with NO leaks, holes & it would be water-tight, which is documented in their paperwork, for safety reasons when delivered, we were told not to climb on the roof., advising they inspect ALL containers prior to delivery and assured it was watertight. It was also recommended we wash the salt off the container before use to remove any sea salt. When washing there was a significant amount of water coming in through the roof. We noticed a 3/4 inch hole, and a large 2.5 inch crack across the roof & corner of the container. We asked for a remedy. They sent us two useless plastic patches from Amazon!! We requested a new container, as it needed welding, not plastic patches, & they have REFUSED to collect or replace it unless we paid $525.00 to return it, & another delivery fee of $250.00. They have since REFUSED to discuss this further with us, so we threatened them with legal action. They have responded saying they will no longer communicate in their last email. I have emails documenting this. We are therefore left with a $2880 container that is rendered useless, & cannot use with leaks. They REFUSE to do anything to fix the situation. We have had a quote to fix the crack & hole, at approx $750 + by a local welder. USA Containers website shows five star reviews, however, there are many complaints on the internet, therefore, we believe the ratings are in fact, false. This is a very disturbing business practice, & we have threatened them with legal action, as under Texas law, we are entitled to receive the item in a usable condition & the goods and services which we purchased. it for. Of course we cannot. Our intention is to store our households goods while we build our new home. (As we paid with Zelle it is unlikely we can claim our money back). All we want is what we paid for, a 40ft container which is watertight as PROMISED. We are requesting a return & replacement at their cost which they refuse.

  

  Business Response

  Date: 09/05/2024

  Dear David,

  
  Thank you for bringing this matter to our attention. Hope your week is going well. In order to assist you further and look into the specifics of your case, could you kindly reach out to us at [email protected] with your order number? We want to ensure we investigate this thoroughly and work towards addressing your concerns.
  

  We appreciate your understanding and look forward to hearing from you soon.
  

  Best regards,

  USA Containers Customer Support Team

• Initial Complaint

  Date:05/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 40 Foot HC Wind and water tight from this company. From the start the service was poor and their selected Vendor had a lot of excused regarding delivery. Once delivered the driver dropped it got the doors open and got out of there. The doors do not open and close without being forced and this container is unusable in the poor condition it is in. This has been a disaster of a transaction I need to be able to open the doors and close them and lock them without need three people to get this done. I don't think they could have deliver a worse container if they tried. The driver needed help to just back up his truck to what is a ease drop off location. I want this container fixed so I can use it.

  

  Business Response

  Date: 05/29/2024

  Dear *******,
  
  Thank you for reaching out to us with your concerns regarding the recent issue with your shipping container. We deeply regret any inconvenience this has caused and appreciate the opportunity to address your concerns promptly and thoroughly.
  
  To begin our investigation and provide you with the most efficient resolution, we kindly request that you provide us with your order or invoice number. This information will enable us to quickly locate the details of your purchase and review the specific circumstances surrounding your complaint.
  
  We understand that issues with shipping containers can cause significant disruptions, whether they involve damage to the container, delays in delivery, or any other related problems. Please be assured that we take all such matters very seriously and are committed to ensuring that our customers receive the highest level of service and satisfaction.
  
  We strive to respond to all complaints within two business days of receiving the necessary details. Your patience during this time is greatly appreciated. Our goal is to resolve your issue swiftly and to your complete satisfaction.
  
  In addition to resolving your immediate concern, we are committed to improving our overall service quality. We welcome any additional feedback you may have about your experience, as it helps us better serve all our customers.
  
  Once again, we apologize for any inconvenience this issue may have caused and thank you for your cooperation in providing the order or invoice number. Rest assured that your satisfaction is our top priority, and we will work diligently to resolve this matter to your satisfaction.
  
  Please send the requested information at your earliest convenience, and if you have any further questions or need additional assistance, do not hesitate to contact me directly at ******************************.
  
  Thank you for your understanding and patience.
  
  Sincerely,
  
  *****************
  Relations Manager
  USA Containers

  Customer Answer

  Date: 06/02/2024

   
  Complaint: 21759903
  
  I am rejecting this response because:

   

  the left door is bent and will not close it needs to be fixed
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 06/04/2024

  Dear *******,

  
  Thank you for bringing the issue with the door to our attention. We understand how important it is to have this resolved quickly and effectively.

  
  Indeed, this situation could have been avoided if we were notified at delivery time of the condition of the door as you are allowed to inspect the unit and would have been dealt with on the spot, but we're happy and looking to assist you the best we can so let's please communicate further and get this dealt with as soon as possible. Our ******************* has been notified of your situation and has reached out to you via email. To ensure we address your concerns as efficiently as possible, please respond to their email at your earliest convenience.

  
  We apologize for any inconvenience this may have caused and appreciate your cooperation in working with our ******************* to resolve this issue.

  
  If you have any further questions or need additional assistance, please continue to communicate with our ******************* as I've been in direct contact with them on this and did my best to ensure they will provide you with the best possible solution.

  
  Thank you for your understanding, patience and looking forward to have this resolved as soon as possible.
  

  Best regards,
  *****************
  Relations Manager
  USA Containers

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the company and paid for a container on April 1 2024. I immediately had issues with delivery. Promising day after day then one excuse after another. I mainly talked to **** and she on recording promising me a green container. First one they brought to me was blue next was orange. I continued to wait for the right GREEN container. Which was again promised to me. After numerous attempts to resolve the issue they told me they were canceling my order and not giving me a refund. I have talked to several people in the company and still no positive resolution. Id like the ********************** that I ordered.

  

  Business Response

  Date: 05/02/2024

  Hello ***,

  Hope your week is going well. We've looked into this and found out you've already been sent a refund.

  Please feel free to reach out to us directly to further discuss available options if needed.

  Thank you for your understanding & have a great end of the week!

• Initial Complaint

  Date:03/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 16th 2024 I ordered a shipping container. during delivery the driver hit my house and messed up the gutter. No big deal accidents happen. The driver, and company are refusing to provide replacement gutter, or insurance information. I made A lot of calls, and text requesting resolution.

  

  Business Response

  Date: 03/08/2024

  We are so sorry to hear this, *****.

  We would love to get in touch with you asap. Please call the manager directly at ###-###-####? or give us your number and we will call you back.

  Looking forward to hearing from you!

  Customer Answer

  Date: 03/14/2024

  
  Complaint: ********
  
  I am rejecting this response because: only got 7 days before they will close the complaint. I called today. My number is ###-###-####. 
  
  Sincerely,
  
  ***** **********

  

  Business Response

  Date: 03/15/2024

  Dear *****,

  
  I trust this message finds you well. Firstly, let me express our sincere apologies for any inconvenience caused during the delivery of your shipping container on January.
  

  Upon investigating the incident, it appears that the delivery took place in a challenging location, and we appreciate your understanding of the difficulties associated with extremely tight spaces.
  

  I would like to draw your attention to a section in our Terms and Conditions that outlines our policy regarding damages to customer property caused by the delivery driver. The relevant clause states:
  "USA Containers is not responsible for any damages of the Customer’s property done by the delivery driver (e.g., ground, lawn, fences, mailboxes, wires, pipes, etc)."
  

  Furthermore, our T&C specifies that the buyer is responsible for preparing the delivery site, ensuring there are no obstacles, mud, holes, or power cables in the way, and providing a clear area of at least 120 feet for unloading.
  

  However, we understand the importance of finding an amicable resolution, and we are committed to addressing your concerns. To better understand the extent of the damage and discuss potential solutions, we kindly request you to reach out to us directly at your earliest convenience, and we will be more than happy to further discuss the matter and assist with information that we have on the driver so this matter can be further pursued and resolved at ********************* or Support line at ###-###-####.
  

  Thank you for your understanding, and we look forward to hearing from you soon.

  Customer Answer

  Date: 03/15/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  Over 150' of pretty much straight back. The driver should have cancelled the delivery if he didn't have the ability. Site prep was done. It went on a concrete and gravel pad. 

  The driver already lied to you guys once about the lock then vandalized my container to make up for it.

  Would you like to see the screenshots of me asking multiple times for delivery drivers company/insurance? Or even a manager.

  Your terms and services cover you on fences and such. But he hit my house. Ripped the gutter. As a person operating a vehicle you are 100 percent liable for hitting an unmovable object such as a house. 

   The damage is probably about $800. For a new gutter. I offered to get quotes from licensed and insured companies.

   

  You can call me 425-971-8062. Or email me *****.**********@gmail.com

  Your team has been absolutely no help with any information. Working with your company I got a patched together container, and purposely vandalized locking satchel, and  damaged to my house. 

  I can't fathom the idea of a company not being required to provide at least the company name of a sub contractor. Can't believe it this hard to get insurance information. 

   

  
  Sincerely,
  
  ***** **********

  

  Business Response

  Date: 03/18/2024

  Dear *****,

  
  Thank you for getting back to us.

  
  I understand your concerns, and I want to assure you that we take them seriously. To address your issues in a more private and comprehensive manner, we will be contacting you directly via email provided shortly.

  
  We appreciate your patience and understanding as we work to resolve this matter to your satisfaction.

  
  Warm regards,
  USA Containers

  Customer Answer

  Date: 03/20/2024

  
  Complaint: ********
  
  I am rejecting this response because:Hello Claudiu,
  
  Id like to have any information you have on this 3rd party. Because the research Im doing right now, is NW Logistics has an invalid business license. That would mean that he should have never been given a contract to do commercial work. 
  Thanks,
  *****
  

  

  Business Response

  Date: 03/26/2024

  Dear *****,

  
  I hope your week is going well. We appreciate the communication on your end.

  
  I just wanted to inform you that after taking this into serious consideration and looked into it, we have responded to your email regarding the recent issue.

  
  Please discuss this matter directly with us so as to get it cleared and resolved further.

  
  Best regards,
  USA Containers

• Initial Complaint

  Date:02/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January of 2024 the 5th, I *********************** ordered two 40 foot containers from USA Containers, LLC. I promptly sent a cashiers check for payment in full. II was apprised that my 2 containers would be delivered by the 17th of January. On the 16th of January I received an e mail stating that there is a delay in the delivery and they would "get back to me ." Upon receipt of the e mail I immediately contacted USA Containers to apprise them that the containers need to be delivered as promised as we are building and sold a house. I was then apprised that the containers will be delivered on the 27th which COMPLETLY muffled our plans to be out of the house. As of today, February 15 2024 I still DO NOT have my containers. I have been apprised by USA Containers that I need to take it up with the delivery company. Completely UNACCEPTABLE !!I purchased product from USA Containers therefore my consumer responsibility is to communicate with whom I paid for product.USA Containers did overnight a cashiers check for an additional month of storage as we do NOT have our containers. The delivery driver brought the second container and dumped it in a ditch in the road. Apparently the driver had to pay a wrecker to pick it up. Again, NOT my responsibility. At this moment the 2nd container is sitting on another persons land.I have been told (via text) that USA Containers has done all they can and will do and I need to deal with the delivery company. This is blatant BAD business.I have every intention of bringing this to the news media as well. I greatly appreciate your help with this matter.

  

  Business Response

  Date: 02/23/2024

  Dear ****************,

  
  I trust this message finds you well. We appreciate your patience and understanding as we investigated the concerns you raised regarding the delivery of your containers. Following a thorough review and discussion with our delivery team, here is our understanding of the situation from our end on what happened:
  

  Weather Impact:
  Our driver encountered challenging weather conditions during the delivery, and despite expressing concerns, proceeded as per your instructions to drop the containers.
  

  Stuck Delivery:
  Unfortunately, due to the adverse weather and wet conditions, the delivery vehicle encountered difficulty and required assistance from a tow truck.
  

  Tow Truck Costs:
  Regrettably, it appears there was a misunderstanding regarding the coverage of tow truck expenses, which contributed to the complexities in resolving the situation promptly. Tow truck expenses in case of our driver getting stuck on your property due to weather conditions as we need to be notified to postpone delivery are clearly stated in our T&C agreement upon purchase.
  

  Recommendation for Resolution:
  Moving forward, we recommend coordinating directly on your end with a tow company to facilitate the relocation of the container currently situated on another person's land.
  

  All in all, the units have been delivered at requested address present on the Invoice paid, even with the above events. If there are specific concerns or further details you would like to discuss, please feel free to reach out directly. We value your business and aim to provide transparent communication on our end.
  

  Thank you for your understanding.
  

  Best regards,
  USA Containers

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the container but delivery refuse to come and set up correctly , I have been in contact with usa & Pros delivery

  

  Business Response

  Date: 02/12/2024

  Dear *********,

   

  Hope you had a nice weekend and your Monday is going well. We'd love to look further into this and see what we can do to help.

   

  We'd need your assistance with your Invoice Number for us to further be able to assist.

   

  Please get back to us as soon as possible. Have a great week ahead!

• Initial Complaint

  Date:12/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sea container from them and when it was dropped Off it was told to me that it had been refurbished and I was shown on the inside where they had made leak repairs with caulk and what looks like “flex seal “ rubber spray paint. Also the main door has torn and missing weatherstripping and again this was “repaired” with some kind of grey goop and what looks like caulk. The bottom of the container where the main door closes has been hit by something and has some bent metal damage which makes closing and sealing the door very, very difficult, which is probably why the door seal was caulked and gooped to prevent moisture penetration. In the one reponse we received we were told that we would receive “a cool patch kit and $150 credit “ or we could switch containers if we agree to pay DOUBLE shipping fees. when we responded that that was unacceptable all communication from USA Containers has ceased.

  

  Business Response

  Date: 12/26/2023

  Thank you for your business! 
  
  
  I see that you filed a complaint. According to our records, we offered to send you $150 as a refund and a patch.
  We are not able to replace the container unless you want to pay for it.

  Customer Answer

  Date: 12/29/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  1) the weather seal around the door is missing pieces and has had a failed attempt at repair 

  2) the door frame is bent and opening and closing the door is very difficult 

  3) if I purchased an “air and water tight “ container “10 year warranty “ why am I responsible to repair a damaged area?

  4)how is a patch kit going to repair the door frame and the door seal? 
  
  Sincerely,
  
  **** **********

  

  Business Response

  Date: 01/04/2024

  Dear ****,

  We appreciate you getting back to us with your concerns and assist us in understanding the issue better.

  The Leaks Warranty offers coverage for any leaks/holes with industry approved patches free of charge, the patch and delivery of it to you, everything covered by the leaks warranty. As you might have already read in our T&C agreement, doors, seals, gaskets are not covered by the Warranty and should be thoroughly inspected at delivery time, before driver leaves. Even if these are not covered by the Warranty we have tried our best and offered some compensation back as well as other options in order to try and help over our leaks emails.

  On a different note, we do appreciate your business and we're still willing to try and work this out with you and hopefully make you happy. We'd like to present you a new option, as long as you're willing to wait for us to have an order close by as delivery costs would be expensive, we're willing to swap your unit for a different one, but please understand these are Used units, not new units so signs of usage like dents, scratches, rust are expected after they've been used for so many years in oversea shipping. If this would work for you, please let us know and let's communicate further afterwards over our leaks emails in order to facilitate the swap with our colleagues in Logistics.

  We assure you we want to make you happy and make this right! Thank you very much for your understanding & business!

  Customer Answer

  Date: 01/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:09/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son purchased the shipping container as a gift for me on 9/18/2023. The order number was ****** using his email *************************** with a delivery address of *** ******* ******** ****, New Haven, MO 63068 . We were guaranteed the container would be leak proof; however, upon delivery the driver could not open the doors before unloading the trailer as it was blocked by the gooseneck. He also would not unload it before having us sign for delivery. As soon as it was unloaded, we inspected it and there was a huge hole in the roof, and there had clearly been water intrusion in the flooring because the wood was warped and there was extensive rusting inside the unit. We immediately told him this was unacceptable and to take it back. He said he could not, but would immediately send an email with photos to the company for them to exchange it. We immediately emailed the company requesting an exchange. It took days for them to respond, despite having all the photos and video they requested. Their response was they would send a patch kit or issue a $50 refund. This is completely unacceptable. They advised in an email that the trucking company denied there were any leaks or holes. That is a downright lie by either the trucking company or USA Containers. We want the unit exchanged or a $1650 refund, as we are going to have to complete extensive repairs and change out the flooring, due to the water intrusion, costing us both money and our time. This is not a small hole, the ceiling is caved in as evidenced by photos.

  

  Business Response

  Date: 10/03/2023

  Hello,

   

  We want to take a moment and thank you very much for bringing such an important matter to our attention. We want you to know that we are going to do everything within our power to provide an answer in a timely manner.

   

  For now, will you please send us any communication that you have from the trucking company? We verified and we are being told a different side of the situation and everything that you have mentioned has been declined by the trucking company.

   

  Thank you very much! Looking forward to hear from you!

  Customer Answer

  Date: 10/04/2023

  
  Complaint: ********
  
  I am rejecting this response because: I spoke directly to Brandon M******* (truck driver). He told me he emailed USA Containers corporate office the day of delivery explaining the damage to container when it was unloaded. When I talked to Mr. M******* he also told me he called the corporate office to find out if they rectified the situation with us with the damaged container several days after delivery. I told him no and they assured him they did. I would be willing to do a 3-way conversion with the truck driver and BBB. I just don't think I should be incurring extra expenses for USA Containers/truck drivers neglect. Do you really think I want to pay storage unit fees if I had a container that was safe to store my belongings in?  Please take care of this matter!
  
  Sincerely,
  
  ****** **********

  

  Business Response

  Date: 10/09/2023

  Hello ******,

   

  We spoke with the trucking company, and with Brandon M******* and he said he has never promise any of that.

  
  Do you have any sort of proof that we can see?

   

  Thank you very much!

• Initial Complaint

  Date:09/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not what i ordered and it wasn't in good shape.floor is messed up and walls are bowed out

  

  Business Response

  Date: 09/21/2023

  Hello and thank you very much for your message.

  
  We are happy to look into this order and provide a proper answer.

   

  Can you please attach your receipt, invoice or quote to this message?
  
  You can also just share with us your transaction number or quote number or invoice number and we can look it up and provide feedback.

   

  Thank you very much!