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Business Profile

Water Purification Equipment

All Filters, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Item was lost in shipping. Contacted company told me they had to contact shipping carrier. Did not respond back afterwards. Completed contact requesting refund but did nothing. Requesting reimbursement of funds for order. Order# *********

    Business Response

    Date: 07/31/2023

    Hi ******,

    We apologize for any inconvenience that has resulted from your experience with our processes on shipments that are stuck in transit. We understand that you wish to get refunded. Our record shows that your order has been refunded on 07/27/23. 

    Again, we sincerely apologize for the inconvenience this may have caused you. 

    Customer Answer

    Date: 07/31/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:04/17/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 1/31/2023 at 12:01:07 PM. The package was returned to the original sender and we have not received a refund or any communication from the seller. I have inquired multiple times through their website, called, and emailed with no response. We seek a fair resolution of (1) to be refunded for our original purchase or (2) to have them ship us what we paid for.

    Business Response

    Date: 04/18/2023

    Hi,

    The order was indeed returned back to us due to insufficient address. Customer contacted us requesting for a refund or replacement in two separate occasions. We responded to the customer's emails twice attempting to confirm their shipping address before we reship their order. But unfortunately, we never received a response. Please see attached screenshots of the emails we sent.

    As the customer is already requesting a refund, we have refunded the full amount of $149.81 back to their credit. They should receive an email confirmation regarding the refund processed. 

    Please let us know if you need additional information.

    Customer Answer

    Date: 04/19/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,
    ***** ****

All Filters, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

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