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Find a Location

Mount Vernon Square Apartments has 1 locations, listed below.

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    Business ProfileforMount Vernon Square Apartments

    Apartments

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2722 Arlington Dr, Alexandria, VA 22306-2623
    BBB File Opened:
    12/16/2002
    Business Management
    • Ms. Rosemarie Crawl, Regional Property Manager
    Contact Information

    Principal

    • Ms. Rosemarie Crawl, Regional Property Manager

    Customer Contact

    • Ms. Rosemarie Crawl, Regional Property Manager

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/18/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I stay in a building that caught fire on December 12, 2021. I luckily made it out of the building in time, even though the fire alarms did not initially go off in the building. I stay on the 1st floor of a 3 floor building and the two units above me were deemed unlivable. I was told my unit was fine and that I could move back in. I have since experienced constant leaks and have been ignored by the property manager, and neglected by all but a few of the main staff members. The property manager, whom I still dont have a name, or number for, despite making clear that I would like to speak with them, has since proven to be an evasive character. One of my walls in my unit has no electricity, multiple outlets randomly stop working, the leaks occur every time that it rains and I have never gotten a permanent fix/clear understanding of the problem. I am a service member with guaranteed, on-time to rental payments and I expect for my issues to be addressed or at the very least communicated with me as outlined in the tenants rights legislation. The roof above my unit has been exposed since the fire and my apartments ceiling has been open to the elements ever since. I was not even aware that there was nothing covering the roof of the building until an electrician informed me.The maintenance staff is considerably helpful, but they only do what they are required to do, according to their management. My job is mission essential and quite literally very important to the safety and welfare of the entire nation. Me missing work constantly, being without electricity intermittently, having a front door which will not open, and not having an explanation or anything to tell my unit is nothing short of unacceptable, especially since this is government money.I would like for my issues to be remedied or at the very least to receive adequate communication from the property management team.If the unit is not adequate as expected by law, they should move me free.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Earl S.

    1 star

    02/02/2024

    I was a resident living at the apartment complex, my neighbor upstairs had a flood and it leaked through the vents into my home creating water damage. Maintenance had scheduled contractors to come in and fix my floor the contractors that they hired were completely unprofessional, they came to my home I asked them to wait a few minutes so I could grab my things before they started working. They refused to wait 5 minutes left without giving me any service. I spoke with management afterwards and they told me that they have no control over the contractors and they can do what they want.

    Mount Vernon Square Apartments Response

    02/05/2024

    Hello Mr. S****. It is unfortunate the work for your apartment had to be rescheduled multiple times. We strive to provide immediate resolution to resident concerns, however, we do also need your cooperation in preparing for the scheduled services. We look forward to completing the work this week and will follow up with you to ensure your satisfaction.

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