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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have a collections account on my credit report from Nationwide Credit Corporation. I called them on 7/11/23 to pay off the account. I provided the associate that I spoke to with my social security number and name. She said that she could not find an account in her system with that information. That means I have an incorrect collections account on my credit report that reflects poorly and that is incorrect. I asked the associate how to go about getting this matter resolved. She said to email proof that the account is incorrect. I have no proof other than the fact that the associate cannot find any information regarding this account in her system. The associate was extremely rude and condescending and even mocked me during our conversation. She was extremely unhelpful and unprofessional. I have never dealt with someone so rude and unwilling to help. Because of this horrible experience and the company's unwillingness to help me resolve this issue, I do not know how else to resolve this issue and have this nonexisting account removed from my credit report
Business response
07/18/2023
Nationwide Credit Corporation (NCC) has thoroughly investigated this matter and taken the consumer's complaint very seriously. Based on the results of its investigation,NCC has determined that it has provided the consumer with the appropriate information to resolve this matter. Please review the attached letter for further explanation.Customer response
07/20/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
07/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am not liable for this sept with ************ **. I do not have a contract with a collection agency trying collect and report it to my credit report. They did not provide me with the original contract like I requested.Business response
07/18/2023
Nationwide Credit Corporation (NCC) has thoroughly investigated this matter and taken the consumer's complaint very seriously.Based on the results of the investigation, NCC has determined that it has provided the consumer with the appropriate information to resolve this matter.Please review the attached letter for further explanation. Due to the nature of the documents, these have been sent directly to the consumer along with the letter via Certified Mail.Initial Complaint
06/26/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Online payment system is not functional resulting in increased interest payment, unfair to the consumer.Business response
07/28/2023
Nationwide Credit Corporation (NCC) has thoroughly investigated this matter and taken the consumer's complaint very seriously. Based on the results of its investigation, NCC is asking for additional information from the consumer regarding their most recent interaction.Business response
07/31/2023
The consumers complaint only stated "Online payment system is not functional resulting in increased interest payment, unfair to the consumer". To assist the consumer we will need more information regarding the most recent transaction made by the consumer through our web portal. Our system does not show any increases made on the account or over payment from the consumer. If the consumer is referring to the fees added to the account by our client due to delinquency, we would like to provide the original bills from our client showing the interest that was assessed. However, we cannot verify the consumer address based on the information provided through the complaint and cannot mail the validation documents.Initial Complaint
06/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a letter from NCC in May requesting $337 for 3 different chargers from ******* that occurred in January 2023. I had my transponder on auto-replenishment and don't know if the transponder failed to charge my account that even the charges don't appear in my statements. I had contacted ******* to see if they can assist me with finding where these charges came from and they said to directly contact NCC. So I emailed them in May and did not receive a response. I called them today (June 16) and they said they don't reply electronically ever, but in their letter they say they accept disputes electronically. Come to my surprise there is an additional charge on my account of another collection attempt in December 2022 that I was not aware of. In the letter I had received in May, it only lists 3 charges and now I'm so confused as to how they're able to charge me for whatever amount without any further investigation for this. There is such a big disconnect between ******* and NCC, and NCC is scamming people by charging them $100 for a charge as small as $2.50. This is horrible practice and this company needs to be investigated.Business response
06/27/2023
Nationwide Credit Corporation (NCC) has thoroughly investigated this matter and taken the consumer's complaint very seriously. Based on the results of its investigation,NCC has determined that it has provided the consumer with the appropriate information to resolve this matter. Please review the attached letter for further explanation. Due to the nature of the documents obtained to verify the debt,they are not attached but have been mailed to the consumer directly via Certified mail.Initial Complaint
06/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
In 2023 I was sent to collection for property tax owed on my 2017 mini ****** by Fairfax county VA. I have not lived there since May of 2020. I provided NCC a current copy of my registration (in AZ) and appealed the charge. I never heard anything until I received a threatening letter saying they were going to garnish my checking account and take me to court with a due date of 5-27-2023. I paid the past due amount in full on 5-26-2023. THEY WILL NOT GIVE YOU A RECEIPT. How is this legal??? They garnished my checking account and did not inform my bank. I called several times and they just said I had to wait. I am still waiting for the $209.30 they store from my checking. They will not return my calls or emails. I want my money back. I want their A+ rating revoked as it seems many people have had similiar issues. I want their business practices reviewed and I want this stricken from my credit report. I have excellent credit and pay my bills and taxes.Business response
06/27/2023
Nationwide Credit Corporation (NCC) has thoroughly investigated this matter and taken the consumer's complaint very seriously. Based on the results of its investigation,NCC has determined that it has provided the consumer with the appropriate information to resolve this matter. Please review the attached letter for further explanation. Due to the nature of the documents obtained to verify the debt,they are not attached but have been mailed to the consumer directly via Certified mail.Initial Complaint
05/29/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Nationwide Credit Corporation **** ******** *** *** ***, Alexandria, VA ********** Fraud has been committed on my consumer report, which violates the FCRA & FDCPA. Nationwide Credit Corporation is using extortionate means to collect on alleged debt, I do not owe that resulted from extension of credit which violates Title 18 USC 892-894 and constitutes racketeering activities and extortion. This is a notice sent as per the Fair Debt Collection Practices Act (F.D.C.P.A.), 15 U.S.C. 1692 (G) Section 809 (B). This notice states that your claim is disputed and validation of the account is required: * Purchase Agreement * Evidence that vou are a licensed debt collector *Chain of Title *Proof that vou are license debt collector to collect in my state. * A requested copy of your State Department of Commerce and Insurance Certificate. THIS IS A REQUEST FOR ACCOUNTING: REQUEST REGARDING LIST OF COLLATERAL OR STATEMENT OF ACCOUNT IN REFERENCE TO U.C.C $9-210. This authenticated record must include all tax filings (including all 1099's, 1096's, and 1098's) any and all trades and/or investments and/or interests associated with this account of which I am alleged to be a party. I have a right to this information, as its directly associated with the reporting activities. Failure to substantiate the claim, please settle the account immediately and cease and desist all communication and have this tradelines deleted from my consumer report. 15 U.S. Code § 1692e - False or misleading representations (10)The use of any false representation or deceptive means to collect or attempt to collect any debt or to obtain information concerning a consumer. In addition please provide the contract signed between Nationwide Credit Corporation & ** ********** *** ***** *******, notarized and sworn under penalty and perjury for Nationwide Credit Corporation ability to collect this alleged debt.Business response
06/21/2023
Nationwide Credit Corporation (NCC) has thoroughly investigated this matter and taken the consumer's complaint very seriously. Based on the results of its investigation,NCC has determined that it has provided the consumer with the appropriate information to resolve this matter. Please review the attached letter for further explanation. Due to the nature of the documents obtained to verify the debt,they are not attached but have been mailed to the consumer directly via Certified Mail.Initial Complaint
04/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Nationwide Credit Corporation may appear legitimate, but they have criminal fraud division within itself. I will tell about two occasions when Nationwide Credit Corporation wrote me letters about parking tickets in ********** Virginia, a city I last visited in August 2015. And my only parking was at a ******* *** parking lot. The content of the first letter. The letter stated I had a parking violation in the city of ********** Virginia where my parking permit could not be seen. They sent me a picture of a vehicle I don't own with my license plate letters and number, but the state name was blurred out. I wrote Nationwide Credit Corporation a letter explaining to them I was not in ********** Virginia and sent them a copy of my Virginia Car registration. I never heard any more about that situation. The second time Nationwide Credit Corporation wrote me a letter was in August 2022. On August 5, 2022, I went to Virginia DMV in my hometown to have my license plate replaced because of damage. I was issued new license plates that day. I receive a letter from Nationwide Credit Corporation a few weeks later informing me that I have a parking violation in ********** Virginia on August 8, 2022, just three days after the new license plates were issued to me. There are criminal activities going on with Nationwide Credit Corporation. They contacted Virginia DMV, tricking them into believing I owe a parking fine, therefore I can't renew my license plates until I pay Nationwide Credit Corporation for a parking citation that never occurred. I am speaking to Virginia DMV tomorrow, also I am sending a copy of this letter to my congressman, the newspapers, TV stations and The Department of Veterans Affairs. One of these organizations should be able to put a stop to the illegal fraudulent practices of Nationwide Credit CorporationBusiness response
05/03/2023
Nationwide Credit Corporation (NCC) has thoroughly investigated this matter and taken the consumer's complaint very seriously. Based on the results of its investigation,NCC has determined that it has provided the consumer with the appropriate information to resolve this matter. Please review the attached letter for further explanation. Due to the nature of the documents obtained to verify the debt,they are not attached but have been mailed to the consumer directly via Certified mail.Initial Complaint
03/31/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I submitted enough information for you to determine and agree that this account resulted from identity theft. I now need YOU TO REQUEST THIS TRADELINE BE REMOVED FROM ALL CREDIT REPORTING AGENCIES MY FTC REPORT IS ATTACHED NATIONWIDE CREDIT CORPOR- XXXXXBusiness response
05/04/2023
Nationwide Credit Corporation (NCC) has thoroughly investigated this matter and taken the consumer's complaint very seriously. Based on the results of its investigation,NCC has determined that it has provided the consumer with the appropriate information to resolve this matter. Please review the attached letter for further explanation.Customer response
05/15/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
02/23/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hey, Nationwide Credit Corporation is trying to wrongfully collect alleged debt from me and it's stressing me out. They illegally have my name, DOB, and SSN which I did not grant permission to them. They need to cease collection on this account and delete from my credit report.I declare under penalty of perjury (under the laws of the US, if executed outside of the United States) that the foregoing is true & correct to the best of my knowledge. Notice, it is a fact, affiant is the consumer, in fact and I, the affiant am legally refusing to pay this debt.Business response
03/27/2023
Nationwide Credit Corporation (NCC) has thoroughly investigated this matter and taken the consumer's complaint very seriously.Based on the results of the investigation, NCC has determined that it has provided the consumer with the appropriate information to resolve this matter.Please review the attached letter for further explanation. Due to the nature of the documents, these have been sent directly to the consumer along with the attached letter.Initial Complaint
12/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
NCC continues to try to collect on a debt that has been resolved with their client **************** for over 17 months. The account has a zero balance and has since been closed. ************** has reached out to NCC to say the issue has been resolved. NCC refuses to acknowledge the resolution nor will they contact ************** for confirmation.Business response
12/20/2022
Nationwide Credit Corporation (NCC) has thoroughly investigated this matter and taken the consumer's complaint very seriously. Based on the results of its investigation, NCC has determined that it has provided the consumer with the appropriate information to resolve this matter. Please review the attached letter for further explanation. Due to the nature of the documents obtained to verify the debt, they are not attached but have been mailed to the consumer directly via Certified mail
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Get a QuoteCustomer Complaints Summary
29 total complaints in the last 3 years.
10 complaints closed in the last 12 months.