Reviews

I had ************************** in my home on 11-13-24 to clean the ducts of my HVAC system. The home is fairly new and I kept getting lots of dust everywhere. The technicians were hardworking but were not careful with the contents in my home. Prior to the service, I had discussed with *****, the scheduler that I had a vent directly over the master bedroom bed and the bed needed to be moved for easy access. ***** contacted a cleaner and told me they would discuss ways of reaching the duct when they arrived. On the day of service, the technicians said they could reach the duct with their ladders. When I went into the room, they were hanging off the side of a ladder to remove the duct. In the process they dropped the metal duct onto the headboard of the bed causing two scratches. The technician told me to "get one of those markers for furniture and color it ." While the scratches are small, one goes through the finish into the wood. The other scratch is in the finish but has not damaged the wood underneath. I called scheduler back. She sent me a document, that I was told allowed them to enter my home, it states basically they are not responsible for any damages to any of my possessions, including furniture, carpets, rugs and, if working outside the home, shrubs. I have a service gold plan on both my residence and a home I rent. I also have a HEPA filter installation scheduled. I plan to cancel everything. Following the service, I was told my system had lots of wallboard dust and that was the reason my home was so dusty. I was surprised to find wallboard dust all over my home after the service that I had to clean after them, especially since they carried a shop vac around the house.I have used this vendor for other services and had excellent results. The previous technicians were very professional and careful. They cleaned up as they went and the area of my home where the worked was left clean and tidy. I no longer trust or recommend this company.

We are sorry for your concern. Please call us for help ************

*********** tried to sell me a $69 dollar fan/light fixture for over $600. Then claimed he needed to troubleshoot for another $240 when I knew the switch was functional ..... with his labor it would be over $1200.00. What a rip off. I paid his $69 service fee for being here for only 2 minutes and said ********** addition, they advertise same day....it was 4 days later.

We are sorry for your concern. Please show us the $69 dollar fan for verification and also please explain to me what a diagnostic should cost, what the price should be..................

Technician was in my home less than ************************************** bathroom. Vacuumed it. Said problem was not electrical. Six days later problem is worse than before. Charge was $266. I wrote 2 letters detailing problem and asking for $196 refund (less service call fee). The called me today (9/3/24) and said charge was reasonable and offered credit on future service. I have already called another company since I have no confidence in ***************************

Shady business. I would stay away. They came out to install a ceiling fan for me. They give you a ridiculously high estimate and if you chose not use their service, they charge a service fee anyway. They hope that the customer would either pay the service fee without receiving any real service or pay top dollar for getting a mediocre servie at best. It's a win-win situation for them and a terrible experience for the customers

*****************************, came to the house which Im leasing and unclogged my kitchen sink, he was very nice and professional he went above and beyond to help us with the problem we had with the pipe, ******************* did an Awesome job!

Thank you