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ComplaintsforAchilles Trade
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/20/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was referred by my sister to ******************** on IG to set up an account with Achilles Trade on achillestrade.com. ***** obtained my information and submitted to Achilles Trade to open an account. My initial investment of $1000 was sent via **** ***. ***** instructed me to sent to ********* and she would remit to company. I sent my payment and that amount was loaded into my dashboard. I was told that someone would reach out to me when there was a profit. I received a message on ** from ******************** that I had received profits and support would reach out on steps I needed to take to make a withdrawal. I received an email from ********************************** stating that I needed to pay the broker maintenance/upgrade fee of $2890 before I would be eligible to make any withdrawals or receive any profits. I sent payment via ******* to the ******* instructed by *****- *********. I received another email from support on 11/16 that I would receive my profits on 11/19 or 11/20 due to having a backed up queue. I did not receive money and reached out to support via email. They told me that they were working on sending money and asked me to be patient. I messaged via ******** to support on 11/21 and was told that they were busy and they are working to clear the queue and pay profits. I reached out again via ******** and ** to both support and ***** but kept hearing the same thing- be patient and wait. I emailed support on 1/6 to ask why they were holding my profits or would not provide me with a refund. I also asked them to state what requirements I did not fulfill for my own account for my account to be frozen. I did not receive a response.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.