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Business Profile

New Auto Parts

Mustang Market

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    07/09/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I ordered seat covers and a headliner from mustang market. They guarantee the original color or refund. The covers came and were the wrong color. They said they would make a new set, the correct color. The new covers never came and when I checked with their distributor, they said the new set were the wrong color also, offer a refund...they read me the email sent to mustang market. Mustang Market did not tell me this, and I had to go around them again for an answer. I want my money back for the seat covers. I have waited 7.5 months for resolution, and now I am being jerked around. I will file in court if this doesn't work. Please help

    Business response

    07/09/2024

    This was resolved a few minutes before the complaint came in document attached and here is refund code below issued 7.8.24Transaction ID: ********** Card Type: ****Account Holder Number: ********** Transaction Amount: -689.24CVV2 Response Code: M Authorization Code: ******Authorization Date: 1/10/2024 12:00:00 AM Authorization Response Message: Approved or completed successfullyAVS Response Code: Y Extended Response Code:  Extended Response Code Message:

    Customer response

    07/23/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I received the refund.******** ******

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BBB Rating & Accreditation

A+

This business is not BBB Accredited

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Businesses in this category

Years in Business: 18

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

305 Sellers Lane

Broadway, VA 22815

Visit Website
(540) 896-9620

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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