ComplaintsforSigora Home

• Initial Complaint

  02/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had Sigora Solar install 20 solar panels on our house in September of 2021 for $******. There were many delays with the install but they finally got them running in late Oct. Then in December we had some high winds and the solar panels were making a tremendous amount to noise. We called Sigora as we were concerned the panels were not installed correctly and could come off the roof and damage property or injure someone. They noted they would get back to us but never did. Again this month we experienced high winds and had the same problems with the panels making excessive noise. So much noise that we were unable to sleep. We again asked that they come inspect and fix the panels. They noted they would only come out if we prepaid them $***. After more pushing they lowered that price to $***. I should not have to pay for panels that were not installed correctly and pose a hazard to life and property. The solution is simple they just need to properly secure the panels. It should be a quick fix and I can't understand why they won't stand by their work. I had provided a drawing showing the layout of the panels on the roof. It seems they installed them too close to the roof edge allowing wind to get under the panels.

  Business response

  02/24/2022

  Delays in installation occur when changes are requested as happened with this customer. From installation (9/6/21) to activation (10/20/21) we are well within our timeframe given in our sales agreement. We sent our team to this customers house with no charge and found nothing wrong with the panels, and nothing indicating the noise was from the solar panels. This installation was done properly.

• Initial Complaint

  02/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Sigora Solar installed solar panels on my roof in January of 2021. Everything they promised was fulfilled until August of 2021. In August of 2021 I received a message through the Enphase App (which they suggested I use) stating that, "The microinverter is reporting a production issue. Contact your maintainer for help." So I reached out to Sigora Solar, through my sales rep (he returned my text immediately), I reached out technical support via email, I made phone calls to the main office, and I sent text messages to the numbers who contacted me about install. It is now February of 2022 (seven months after install and I have yet to receive a return call or email, and I have only received one text message from a Sigora representative. However I have been communicating with my sales rep but he can't get anyone from Sigora to return his call either. My production has dropped significantly and I now have pay Dominion and pay for the solar panels simultaneously. My sales rep has assured me that there is a "Production Guarantee", which I'm afraid will amount to nothing. After several months of calling, texting, and emailing, I'm not sure this company can be trusted to handle future service problems if and when they occur.

  Business response

  02/15/2022

  We have left this customer a voicemail addressing her concerns. Her case has been forwarded to our tech department who will reach out within the week to schedule a service appointment for her system.

• Initial Complaint

  02/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We installed a solar array from Sigora in 2020. However, it did not meet the quoted production level that they sold us. I reached out to them in May of 2021 and they agreed that they would add 4 panels and give us a check for the lost production over the first year. It is now February of 2022 and we still have not received our check or our additional panels install. I have emailed / called them numerous times only to feel that the 'can' is getting kicked down the road. Many of my emails go unanswered and I keep getting pushed to different people about our project.

  Business response

  02/08/2022

  We called this customer today. Our accounting team is putting a rush on his payment, the time frame for that will be updated with the customer this week. Our scheduling team will reach out to him this week to set a date to install the additional panels. 

• Initial Complaint

  01/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We were promised a competition date of beginning of December, it was pushed back numerous times. The company “allows” for the solar to build kWh storage prior to expecting your first payment. The company promised the bill would be offset by dates of completion, sharing we would see a difference. We are now responsible for 2 bills, the full electric and solar loan. We requested compensation from Sigora with being told it cannot be done. We were told on January 9th we would be reimbursed for the first loan amount, it is now January 28th and we will still do not have a “reimbursement date”. We having asked for a particular sum amount to offset the bills yet our requested has not been granted. We keep getting push back from people within the company, which is unacceptable.

  Business response

  01/28/2022

  On January 26th we approved a partial portion of the sum this customer has requested. That request is currently in our accounting department, and we will reach out to the customer sometime next week with a time frame for receival. We do not promise any bill offset by completion. We guarantee an offset after a year’s time and will compensate customer appropriately at that time based on their agreement.

  Customer response

  02/02/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID 16685394, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  -I was alerted today that the reimbursement will take 6 weeks, this is unacceptable. This means that poor communication on your end was performed, especially when we were told that the process was getting started on 1/4/22. That is well over 3 months at that point. 

   

  
  Regards,
  
  Ruth ********
  
  
  
  

  
  

• Initial Complaint

  12/22/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We had solar panels installed in 2019. The sales represent that sold us the system worked for signora Solar. I have a complaint against signora Solar. The sales representative told us we were eligible for two rebates. One from Duke Energy and one from the federal government solar program. The rep. told us that we were eligible, and the rebates would be ******* from the duke program and up to ******* from the federal government.so far we have received ****** from both rebate programs. I did it myself as best I could. These rebates were a main factor for us going solar, sounded like such a great opportunity. We are both 73 YO and did not need any surprises. We still have an electric bill and hefty payment for the panels. The solar panels have reduced our electric bill by about 50%. I was told would reduce our bill to nothing but the hook up fee that runs about ** dollars plus any tax. Company rep said the company engineers would put the required number of panels to achieve me not having a electric bill. With the money from the rebates, I was told I could keep the rebate or use it to pay down the solar loan. As I said earlier, I only got ****** in rebate money. The bottom line is I was going to have a ****** payment for the panels. I contacted our contact at Signora about a year after we went solar, I told him about still having an electric bill and he said we were in low generating months and things would improve. I have been trying to contact the rep. during the pandemic and have not been successful. I now pay close to ****** a month for electric and payment on the panels. This is much more the I paid for electric before going solar. Turns out to be a very bad decision to go solar I feel I was dupped by a slick sales rep. I would like Signora Solar to repair or upgrade our system, so we generate enough watts, so it covers our electric bill. Please use e mail or a letter as a way to contact me as i am hearing impaired. pur price ********* sales rep Joshua ****** 

  Business response

  01/04/2022

  We are investigating this, and will have our Management Team reach out to the customer this week to address his concerns. 

  Business response

  01/20/2022

  We have contacted this customer via email today. Sigora Solar doesn’t have any control over utility companies’ rebates or the federal government tax credits. We have reviewed the customer’s agreement and haven’t seen anything in the contract about reducing the homeowner’s bill that drastically. We have launched a production review for this customer to ensure the system is producing correctly. If the review finds the system underproduced we will refund the customer as per stated in the contract. Attached is a copy of the way this customer's production guarantee will be calculated if necessary. 

  Customer response

  01/22/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID 16360697, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  Leon **********
  
  The offer by Sigora doesn't resolve the root issue of my complaint. A promise of 2 rebates was promised by Sigora sales rep also I was told the panels installed would eliminate my electric bill and I would just have to pay the loan for the panels.
  I still have an electric bill. It has only been reduced about 25%. I had 3 months of no output from the panels, that was Aug., Sept and October of 2021. 
  I would settle for having the system brought up a level that eliminates an electric bill. Please contact the sales rep you have on file to verify what was offered to us.

  Please let's settle so I can be happy with the system we purchased.

  
  

  Regards,

  Leon ,Brenda **********

  
  

• Initial Complaint

  12/16/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Hired Signora solar to do a job and have dragged their feet the whole process .nearly complete and haven't heard from them in 2 months and no response after numerous call and messages

  Business response

  01/13/2022

  The Customer is is contact with our Scheduling Team, and the project is near completion. 

• Initial Complaint

  12/02/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I had Sigora install solar on my house which went smoothly. It had a production guarantee which it has not met. They sent me (after much persistence) a "solution" to install 1 more panel to make up for it. Math says it will take 3 panels to make up for the lower than expected production. They wanted me to sign a contract that says they will install 1 panel then be free from any future obligation. Only a fool would sign that. When asked how they figured one panel would solve my issue, they wouldn't answer. Since then, they have ignored all emails and phone calls to get this resolved. It has been almost a year and no solution in sight. They obviously don't value a customer once they get their money. Wish I went elsewhere at this point.

  Business response

  12/03/2021

  Our Management Team has been in contact with the Customer. The Customer has signed the Settlement Agreement and we are setting up the installation of the 3 extra panels that he requested. 

• Initial Complaint

  12/01/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had my solar panels installed on October 20, 2021. It is now December 1, 2021 my panels are still not up and running. Every time I call I do not get a callback. I now owe a bill on a solar panel system that does not run. When I was sold the dream of solar panels I was told that my panels would be up and running for 45 days before my bill was due to offset the cost of the loan. Well that is not so because I owe a bill right now on my loan and my panels are still not up and running. I feel like this is fraud. There is no customer relations with this company. Every time I message or call it takes a minimum of one week to get a message back and I have never gotten a call back. I am so disappointed and dissatisfied with Sigora that I am going to go see a lawyer on Monday to see how I can try to get out of this contract and get these solar panels off of my roof . I don’t want to be affiliated with a company that does not do what they say. This is the worst mistake that I have ever done was going with Sigora. I had other solar panel companies knocking on my door and I chose to go with the company that has treated me like trash.

  Business response

  01/13/2022

  We are reviewing this case and management will be in contact tomorrow with a resolution. 

• Initial Complaint

  11/23/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Signed a contract with Sigora Solar through a third-party solar broker. The terms of the contract stated that I had three business days to cancel this contract after signing for any reason with no penalty or cost. Today is business day one and I have tried to cancel now for a few hours. I have tried emailing and calling them to cancel. No response to the email and no one is picking up at any of their two phone numbers listed, at any of the phone-tree options I've selected. I am planning to personally drive 2 hours to their physical address listed tomorrow to give them a hard copy of my notice of cancelation if that is truly what it is going to take. But I would just like them to contact me and confirm that this contract is canceled at this time. It feels like they are purposely avoiding action at this point so that I am forced to cancel the contract outside of the 3-day window (especially with the Thanksgiving holiday fast approaching) in order for them to walk away with some kind of penalty fee in their pocket.

  Business response

  01/12/2022

  We have cancelled this at the request of the customer.

• Initial Complaint

  11/22/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Signed contract for Solar with Sigora Solar on June 13, 2021. Solar panels are installed September 28th but still are not operable. Company has done little to help resolve any issues from the first thing. Sigora hired Artisan Electrical which caused many problems such as blew fuses, blew my microwave, ceiling fan, lights, other. Artisan was expected and hired to connect the disconnect box outside the house, but Sigora did not inspect or verify and when I brought the issue of the system still not working to Sigoras attention, they blamed Pepco. It was Artisans responsibility to connect the disconnect. Sigora also did an inspection and gave me the green light to turn on the system but it was not connected. I have emails with all the support. I have also a Bill due December 1, 2021 but a system that does not work.

  Business response

  12/03/2021

  Customer is in constant communication with our Management Team. We are working together on a mutual resolution. 

  Customer response

  12/13/2021

  Yes, I have been in constant contact with the company since the beginning of this project. Even with the constant communication, the business has not provided even mediocre customer service. The system is now up and running as of December 1st but again, it took nearly 6 months to get the system up and running. It took over a month after the company sent me approval and emails stating that the system was up and running (October 26th). It took me contacting both Sigora and ***** to get them to talk to each other. Sigora hired a company, Artisan Electrical, who continues to provide poor services and continues to cause me to stay home from work to allow them to service my home/system. 

  I am requesting that Sigora pay at least 3 months of my ***** or ******** bill due to the poor customer service, the numerous times I had to stay home in order to accommodate their contractor, Artisan to come to my house, cut off power, to re-do work that was said to be done. 

  
  Regards,
  
  ***** ****
  
  
  
  

  
  

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