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Complaint Details
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Initial Complaint
11/10/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Over the past week, I have been trying to contact anyone at Sigora Solar who can help me with my SRECTrade application. I spent $****** on my solar system, which was installed last year. It is Sigora Solar's responsibility to provide this support to their clients. In most cases, the solar company will complete the application on behalf of the client. I have been trying to complete the application myself and despite multiple emails and phone calls, there has been nobody who has been able to help me. Most of the phone calls I have made result in either me leaving a voicemail or being told that someone that can help will call me back. Thus far, I have yet to receive a call back. I have also emailed customer service and technical support. I have yet to receive a reply from either. This is extremely poor service. And, as a side note, every step of the process to getting my system installed last year was wrought with complications, including system design, site evaluations, installation, and more. Overall, I am quite displeased with this company.Business response
11/11/2021
We are very sorry for the frustration, but can assure you that our Residential Project Specialists are working on this. They will be reaching out to you to address all of your concerns.Customer response
11/12/2021
They have been saying the same thing for the past week, and nobody that can help has contacted me.
Business response
12/03/2021
We are very sorry that the SREC concerns have not been handled. This has been escalated and he will be contacted today.Initial Complaint
10/07/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I had Sigora Solar install a photovoltaic system, with a battery back-up, in May of 2019. I have had problems with the system under-producing every year since, with a whole host of other issues to add to the list. The transformer in the electrical system was wired incorrectly causing problems for the first year. They offered to settle for future loss of production-a low amount and that would be the end of any service work also. All ties would be severed, they would be done with me. I would have had to get another contractor to service my equipment. I did not settle because of the recurring issues with the system. The most recent being a battery back up failure, that has made my $****** battery inoperable, for 2 months. Yes, they have sent a tech out, and he has been trying to keep me informed of the plan to fix the problem. It’s been a few weeks since I’ve heard back from anyone there. This experience with Sigora has been most taxing, to say the least. My next step is litigation.Business response
10/26/2021
We do have our Technical Support Team working with the customer to make repairs on the system. Our Management Team will be reaching out to the customer this week to also speak about any other concerns they may have.Business response
01/27/2022
Our Field Tech Manager has reached out to this customer today to update him on his system. The manufacturer recalled the battery. We have submitted paperwork with manufacturer in regards to the recall but they have no ETA for a replacement battery.Customer response
01/27/2022
Better Business Bureau:
I have reviewed the offer and/or response made by the business in reference to complaint ID 16004538, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I understand that the current supply chain issues may or may not be affecting the current situation, but this issue started many months ago. June to be exact. I didn’t get a response from the company until I filed a complaint against them. I really do appreciate them trying to resolve this issue but I haven’t heard from them since 11/11/21, until today. This is still an ongoing issue. The battery should be replaced with one of equal size, quality,and cost at the company’s expense.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Scott ******
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Customer Complaints Summary
129 total complaints in the last 3 years.
13 complaints closed in the last 12 months.