Reviews
This profile includes reviews for WorldStrides's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.28/5 stars
Average of 103 Customer Reviews
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Review fromMichael D
Date: 04/24/2025
1 starMichael D
Date: 04/24/2025
Numerous problems with payment site. Lack of communication with our trip leaders cause of numerous unnecessary problems and headaches. Schedule left us sometimes rushed and other times with major time to fill with high school kids. French Quarter Festival a terrible time to schedule this.WorldStrides
Date: 04/25/2025
Dear *******,Thank you for taking the time to provide us with your feedback. We sincerely apologize for any inconvenience you may have encountered and deeply regret leaving you with a negative impression. Your comments are invaluable to our ongoing efforts to enhance our services.We will carefully review these aspects with our team to ensure improvements are made. Your feedback will help us reconsider how we can optimize travel schedules in future itineraries.If there are additional details you would like to discuss, feel free to contact us directly.Thank you once again for helping us identify opportunities for growth. We value your insights and hope to provide you with a significantly improved experience on your next ************ regards,Channel SupportReview fromAngela G
Date: 04/19/2025
1 starAngela G
Date: 04/19/2025
My daughter received a letter that she was accepted into their medical program for high schoolers. The letter also had an assigned student ID for her and the deadline to sign up was three weeks away. I called on a Thursday for information and on Tuesday i contacted them to enroll her but the class was full and she couldnt get in. They shouldnt tell students theyre accepted if they wont allow them into the program.WorldStrides
Date: 04/21/2025
Thank you for taking the time to share your review with us. We genuinely appreciate your honesty and value your feedback. Were truly sorry that your experience fell short of your expectations. Your comments are essential to our continuous improvement, and we take them very seriously. We will share this information with the appropriate departments for review, if theres anything else youd like to share or discuss, please feel free to contact us directly. Thank you once again for choosing our brand, and we hope to have the opportunity to serve you better in the *********** regards,Channel SupportReview fromTerry S
Date: 04/16/2025
2 starsTerry S
Date: 04/16/2025
As a teacher, this is my second time working with Worldstrides. The first time was wonderful. No complaints at all. This second time has been a hassle beyond compare. The largest part of the problem is that their agents promise so much and basically ignore concerns. It's basically "Everything's going to work out. Don't worry! You'll see!" And then when it doesn't, they make claims that they were never informed. So, we had a scheduled departure in June. But as early as December, I saw problems and I communicated those problems quickly. But the agent never listened. We proceeded thinking we would join other schools on this trip. It wasn't until the last minute they decided to tell us the original plans were affected because of cancellations and they wanted to change dates or charge us more money to keep the original plans. We accepted the additional charges, but they went further. Due to changes we lost the free place, and I paid for it only to come back to find they added an additional $2,000 charge to the account without saying a word to me. All of this could have been avoided had the agent listened to my concerns in the first place. Back in December, we were even willing to postpone the trip for another year. But we were told we would have to start a new trip, which would have cost a thousand more. But NOW that was different. They now proposed postponing it, but at this late date that was impossible. This organization has far more flexibility than it's willing to allow. We are still going on our trip despite all of this. It's either we do or we lose everything. If you're planning a trip with them, go in with eyes wide opened otherwise you can lose a lot of money. Make them write down any promises and don't just assume they're taking care of you. For instance, one student replaced her brother, and was supposed to get a $200 replacement discount. Didn't happen! Make them write down every promise because the agent who promised the discount wouldn't back it up.WorldStrides
Date: 04/21/2025
Dear *****,Thank you for sharing your experience and providing us with your valuable feedback. We deeply regret any inconvenience you may have encountered and assure you that we take your comments very seriously. Your insights are essential to our commitment to continuous improvement.Our team is actively addressing the issue you raised. If theres anything else youd like to share or discuss, please feel free to contact us directly. Thank you once again for placing your trust in our brand. We sincerely hope to have the opportunity to continue working with you and provide you with exceptional experiences,Best regards,Channel SupportReview fromWilliam V
Date: 04/10/2025
1 starI signed my granddaughter up for a school trip that was cancelled later by the school due to insufficient attendance for the trip and never received my deposit back - $400 down the drain. Trying to communicate with them is very difficult as nobody will take responsibility for anything. The education community should not work with this company and parents should question it's use!Review fromSHUCHI M
Date: 03/30/2025
1 starMy son's recent 4-day Worldstride Grand Canyon trip ($1700) was deeply ****************** Issues:Dinners were so poor most kids skipped meals despite being exhausted from hiking Wednesday's spaghetti made my son vomit and caused stomach pain Many children became ill after eating Accommodation Problems:Promised Marriott properties, but stayed at 2-star Quality Inn and Best Western motels Raised safety, security and comfort concerns for parents Overwhelming Schedule:5 national parks in 4 days 4-6 hours daily on buses between *****, ****, and Arizona Intense hiking, climbing, and cold river wading with inadequate rest time My son returned with severe cold and cough from the challenging conditions Worldstride prioritized profit over children's wellbeing. We'll choose alternative tour providers unless significant improvements are made.Review fromGwendolyn K
Date: 03/18/2025
1 starGwendolyn K
Date: 03/18/2025
Stay away from **** with Envision by Worldstrides This entity is a money grab. Read the NY Times article as well as the reviews. Boys State and Girls State are free, as well as many other programs that are more prestigious for less money. See the honest reviews and articles below:********************************************************************* ************************** ******************************************************* *************************************************************************************************************************************************************************** Also note there were many reviewers who could not get their money back even when Envision canceled the program! Do your homework! Their business on BBB is conveniently not available during the enrollment timeWorldStrides
Date: 03/25/2025
Dear *********,Thank you for taking the time to share your review with us. We appreciate your honesty and value your feedback. Were truly sorry that your experience fell short of your expectations. Your comments are essential to our continuous improvement, and we take them seriously.We apologize for any inconvenience you may have faced, and were committed to making things right. We understand that this issue has been addressed with our representatives.If theres anything else youd like to share or discuss, please feel free to contact us directly. Were here to listen and learn from our mistakes.Thank you once again for choosing our brand, and we hope to have the opportunity to serve you better in the future. Best regards,Channel SupportReview fromMurad Q
Date: 03/17/2025
1 starMurad Q
Date: 03/17/2025
This company refuses to provide you with a receipt of a specific payment! This makes it difficult for you to seek a reimbursement for the money you paid from a scholarship funding agency.WorldStrides
Date: 03/25/2025
Dear traveler,Thank you for reaching out and sharing your experience with us. We apologize for the inconvenience and frustration this situation has caused you. We deeply regret any negative impressions you may have and want to assure you that we take your concerns seriously. If theres anything else youd like to share or discuss, please feel free to contact us directly.We value your business and hope to regain your trust. Thank you for choosing us, and we look forward to serving you better next time. Best regards,Channel SupportReview fromSarah T
Date: 03/17/2025
1 starThose considering a trip with WorldStrides need to read the fine print on page 2 of the terms and conditions. In a sectioned entitled KEEPING YOU SAFE ON TOUR, parents will see that the children themselves are liable for *********************. There is a WS policy suggesting that the program leader is responsible - but the two documents are in conflict, and it is the legal terms that govern. I learned this after my middle school kiddo didn't get his daily prescription medication on a school trip. I reached out to the school who blamed WorldStrides - reached out to WorldStrides who directed me to the terms and conditions, clarifying that the mistake was actually my son's fault as it was his responsibility to manage his own meds.This obviously puts children at risk and is meant to allow schools and WS to deflect legal accountability - APPALLING, irresponsible, and negligent. Likely also ************ of experience: February 23, 2025Review fromJeffrey G.
Date: 03/13/2025
1 starJeffrey G.
Date: 03/13/2025
If i could give zero stars, that would be more accurate. This company scams students AND donors out of money. I donated to a student and her parents and was given the run around. They don't answer the phone and when you send an email, they tell you to call. This is not a well-run nor credible organization. One email response promised by money to be returned to my credit card, and they instead sent a check to an already disappointed student who was unable to participate in the trip.WorldStrides
Date: 03/26/2025
Dear ****,Thank you for contacting us regarding your recent experience. We greatly value your feedback and want to assure you that customer concerns are taken seriously.We strictly adhere to established guidelines to ensure the safety and security of personal information. These measures are designed to prevent unauthorized access and uphold the integrity of our processes.Your understanding is appreciated. If you have any further inquiries, please do not hesitate to reach out. Our team is here to assist ******** regards,Channel SupportJeffrey G.
Date: 04/03/2025
The response/comment from WorldStrides is a perfect example of the vague "non-answer" and zero resolution to the problem. Two months later and they still have not refunded the money to my card as they promised. ****! Stay away from anything this company does.Review fromVinny G
Date: 03/11/2025
5 starsVinny G
Date: 03/11/2025
Had an amazing trip to ************* and ************ and couldnt have asked for better service or care! Every member of the WorldStrides staff team I encountered was amazing ranging from our amazing tour guide, *******, to our fun and enthusiastic bus driver *********. They both stayed with us the entire trip and made it a welcoming environment. The amount of detail that was added to the itinerary was insane as well as the amazing facts and personal experiences our guide had. It was an absolutely perfect trip and I couldnt have asked for anything better. Please give ******* and ********* the ***** and gratitude they both deserve!! They are both amazing people and I am so glad I met both of them.WorldStrides
Date: 03/21/2025
Dear customer,We sincerely appreciate your thoughtful review! Your kind words mean a lot to us, and were thrilled to hear about your positive experience with WorldStrides. Its customers like you who inspire us to keep striving for excellence.Our entire team works hard to create memorable experiences, and your review validates our efforts. Were proud to have made a difference for you. Your input helps us improve, and we hope to have the opportunity to show you even more amazing sites next time. Thanks again for choosing us!
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