Customer ReviewsforWorldStrides

Unorganized & chaotic would be an understatement. Day 1 guide, ****** spent more time talking outside where no one could hear him rather than tell us on the bus. Schedule for these tours are not efficient, you spend more time driving back & forth to places that are ****************************************************************** the same area all at once. Spent more time in the ******** ********** bus than anywhere else in **. We could have seen The ***********, the monuments/memorials Monday evening. Instead we went back to the area 3X after going somewhere else like ***************, we didn't even go to the ******************* cuz ******. Didn't have enough time at memorials to look for family names. Day 2 was a 4 HOUR delay cuz our driver didn't turn of the batteries to the bus the night before didn't go out ahead of leave time to start the bus. Didn't tell our Coordinator that it was not starting. Refused to call for a new bus that would, take a hour to get here. Instead of making up for lost time ****** decided to spend his time pushing his political views, talk about himself. He couldn't walk well so he wouldn't go places. He only gave us an hour to look in Museums which should take hours. ******************** told us not to go in any shops cuz he had the best to take us to, only reason it was the best, was he got a cut for bringing us in. Breakfast the hotel served was coffee grounds in the coffee, no fruit, just carbs, that were soggy & cold. NY was better guide ******* was an hour late, He stopped in the hot sun to talk for, refused to stop in the shade. Marriott B.B was disgusting, there were used contact in my bed frame, it was very clear the ONLY thing done before we got there at 11PM, the bed was made, sheets were not changed, not vacuumed or cleaned. We paid over $11k to W.S for this trip if I could take all my money back I would. Who ever is in charge of making the itinerary should be fired for how much time fuel and money they make you waste on this adventure.

Dear *******,Thank you for taking the time to share your thoughts about your recent tour. We appreciate your honesty and value your feedback. Were truly sorry to hear that your experience didnt meet your expectations.At WorldStrides, we strive to create memorable and enjoyable tours for all our participants. We apologize for any inconvenience you encountered during your program. Rest assured, we take your comments seriously, and were committed to making improvements.Were reviewing our organization processes and making necessary adjustments. We want to ensure that future participants have a better experience with us.We sincerely hope youll give us another chance to exceed your expectations. Thank you for the time you have dedicated to sharing your feedback. Warm regards,WorldStrides

I was the program leader for a groups of 70+ children and over 10 adults on a school trip to **. Our first night in ************ and the hotel was less than stellar. Students rooms had mold and rust in the bathrooms. However, it was one night, we all roughed it and headed to ** the next day. The second hotel, ********************, WAS NOT LISTED on our itinerary. We were originally slated to be at a Doubletree by ****** but ended at ********************. ***** motel is being nice in regards to this facility. I was verbally attacked by the night shift worked at 1:30am when one of the students room had a toilet overflow and had to be moved. Hotel refused ti move them because it had oversold rooms because of our group. There was mold in the rooms, bugs in the beds, shower heads hanging off the wall, and dirty sheets and towels. Absolutely unacceptable. When we returned I made SEVERAL attempts to call our liaison with NO RESPONSE BACK. My counterpart on the trip has sent email after email with again, zero response. Its absolutely ridiculous that these kids paid $1700 To stay in a ***** motel (a kid actually found one in their bed when they woke up one morning) without the possibility of a refund for those two nights. We had parents PAY EXTRA for a single room at this awful hotel. Clearly, someone messed up the reservation and is refusing to take accountability.

Dear *****,Thank you for sharing your review with us. We appreciate your candidness and apologize for any inconvenience you experienced. Your feedback is invaluable as it helps us identify areas for improvement.We understand that your recent experience fell short of expectations, and for that, we sincerely apologize. Our team is committed to rectifying the situation promptly. Here are the steps were taking:1.Investigation: Weve thoroughly investigated the issue you raised to prevent similar occurrences in the future.2.Training and Improvement: Our staff will undergo additional training to enhance service quality. ******************* was previously a DoubleTree property and at some point, this changed and we were unaware of the situation. We understand your disappointment regarding this service and were working with them to rectify and prevent this in the future.3.Resolution: We aim to make things right. Therefore, the 8 students who were impacted by the hotel rooms will be receiving a $250.00 refund per family.Once again, we apologize for any inconvenience caused. We value your business and hope to regain your trust. Thank you for choosing us, and we look forward to serving you better next time.Best regards,***********************

I would give zero stars if I could. My daughter signed up for her dream trip with her French class and was so excited to travel. We paid the initial deposit in addition to travel insurance and additional payment. We later discovered that not enough students signed up for the trip and that the trip would no longer be honored by Explorica due to cost (we had no idea there was a quota that needed to be met). End of story, right?! NOPE. An alternate plan was offered to the program leader for our school to join another school their original program leader would not travel, with a different travel date, a completely different itinerary and price. Now, because this alternative was apparently accepted by the program leader, I am now out the $399 cancellation fee plus the $257 travel protection plan. Did I mention this trip is over one year away? Any responsible company would have offered PARENTS/GUARDIANS the alternative and the opportunity to accept or refuse the option - since I am the one paying for it after all. My child does not want to travel with a program leader and class that she does not know. I wish I would have read these reviews prior to signing up for this program. I will be advocating for our school district to look for other options in the future if any of my children are ever going to travel again.

Dear *****,Thank you for reaching out to us regarding your recent experience. We appreciate your feedback and take all customer concerns seriously.Upon reviewing your inquiry, we understand that you are suggesting changes to the trip to be consulted individually with parents which fall out of our Terms and Conditions. While we strive to accommodate our customers needs, there are certain limitations outlined in our policies.We apologize if this causes any inconvenience. However, we kindly ask for your understanding that our policies are in place to ensure fairness and consistency for all our customers.If theres an alternative solution we can explore within the existing guidelines, wed be more than happy to assist. Please feel free to contact us directly, and well do our best to find a resolution.Thank you for your patience and continued support. We value your business and hope to address your concerns effectively.Best regards,***********************.

WorldStrides took $4000 from us and then washed their hands of any intentional support through preparing for the trip my son was supposed to take. Despite the fact that we sent his passport information in with his initial application, we were never contacted or flagged for any potential passport concerns. My sons passport was set to expire 3 months after returning from his trip. He was blocked from boarding the plane and due to falling short 1 month on the passport expiration requirement. Although we expressed to WoldStrides that our family was under extreme emotional duress both before the trip (due to a major death in the family) and after due to our son missing the trip and our denied refund of all the money friends and family helped raise, we never got any response from our attempts to talk to anyone directly. We also were denied the refund from the travel insurance we purchased along with paying for the trip. Although the policy that WorldStrides shares says that it will cover for deaths in the family, the insurance agent said that in her end, the only thing the policy shows it will refund for is death or sickness of the traveler. The WorldStrides document is a misrepresentation of what is actually covered. This has been a traumatic experience for our son, on top of an excruciating time for our family and that seems to be of no consequence to WorldStrides. In terms of being a dedicated travel agency, WorldStrides is about as hands off as possible after they get paid.

Dear *******,Thank you for sharing your review with us. We appreciate your candidness and apologize for any inconvenience you experienced. Your feedback is invaluable as it helps us identify areas for improvement.We understand that your recent experience fell short of expectations, and for that, we sincerely apologize. Our team is committed to rectifying the situation promptly. Here are the steps were taking:1.Investigation: Were thoroughly investigating the issue you raised to prevent similar occurrences in the future. Please accept our most sincere apologies, as this process was a bit lengthy.2.Training and Improvement: Our staff will undergo additional training to enhance service quality.3.Resolution: We aim to make things right. Please allow us the opportunity to address your concerns directly. Considering the circumstances we have come to a decision and will refund you $2000.00. You can reach out to *********************** at your convenience if you would like more information and details regarding the refund.Once again, we apologize for any inconvenience caused. We value your business and hope to regain your trust. Thank you for choosing us, and we look forward to serving you better next time.Best regards,***********************

This company is a major mistake if you do business with them. My school is suffering because of two issues... The first is that a company that promised us a very large donation failed to fulfill their promise to our students, and second World strides has decided to make things worse.It is impossible to get past the people that answer the phone. No supervisor will respond, nor will anyone at the corporate headquarters respond to my pleas. I messaged the *** on Linkedin and some random individual emailed me but did not help instead sending me back to the people that could not help in the first place. It's a real racket. Those on the phones say they can't help, and it's impossible to get to anyone else.If you are a teacher, don't fall for this racket. And if you are a parent, do NOT ever send your child with them. You cannot trust what they promise you!

Dear ******,Thank you for reaching out to us regarding your recent experience. We appreciate your feedback and take all customer concerns seriously.Upon reviewing your complaint, we understand that you are requesting to travel with a smaller number of travelers without meeting the payment agreements established. That is not covered by our standard Terms and Conditions. While we strive to accommodate our customers needs, there are certain limitations outlined in our policies.We understand and regret to hear that your main donor did not meet the end of their promise, however, the prices quoted for our trips are set to ensure quality services are delivered to our customers.We apologize if this causes any inconvenience. However, we kindly ask for your understanding that our policies are in place to ensure fairness and consistency for all our customers.We will continue to explore alternative solutions with you within the existing guidelines, our management team is fully committed to assisting you.Thank you for your patience and continued support. We value your business and hope to address your concerns effectively.Best regards,

We had a trip planned with them for our school last week. The trip was a disaster with them getting schedules mixed up, etc. They told us a time to be at a dinner cruise and we were five minutes early and the boat had already left. We had no transportation back so we all had to get Ubers which we have not been reimbursed for yet. We were supposed to do a ferry ride for *********************. We were on the ******** side. They booked the wrong tickets and they were for the ********** side. Everything was poorly planned. We had a blast on our own in ********.

Dear *******, Thank you for taking the time to share your review with us. We appreciate your honesty and value your feedback. Were truly sorry that your experience fell short of your expectations. Your comments are essential to our continuous improvement, and we take them seriously.We apologize for any inconvenience you may have faced, and were committed to making things right. Our team is actively addressing the issue you raised with your PL, please stay tuned for an update from him. In addition, well work diligently to prevent similar situations in the future.If theres anything else youd like to share or discuss, please feel free to contact us directly. Were here to listen and learn from our mistakes.Thank you once again for choosing our brand, and we hope to have the opportunity to serve you better in the future.Best regards,

It was such a fun trip. It was so amazing. Our tour guide was literally so good. He made it ten times better. He made sure we saw everything on our list. He even took us on the metro. It was such a fun experience. I will always remember this trip. It was such an epic experience. I definitely recommend traveling with them.

Dear *******,We sincerely appreciate your thoughtful review! Your kind words mean a lot to us, and were thrilled to hear about your positive experience with WorldStrides. Its customers like you who inspire us to keep striving for excellence.Heres our heartfelt response:1.Thank You: First and foremost, thank you for taking the time to share your feedback. Your support encourages us to continue delivering top-notch service.2.Delighted: Were delighted that you enjoyed your program. Your satisfaction is our ultimate goal.3.Team Effort: Our entire team works hard to create memorable experiences, and your review validates our efforts. Were proud to have made a difference for you.4.Future Visits: We look forward to welcoming you back soon! If theres anything else we can do to enhance your program experience, please dont hesitate to reach out.Once again, thank you for choosing us and for being a part of our journey. Your positive review brightens our day! Best regards,

They are totally overcharging parents. Extremely frustrating. After everything was paid-called me days later and stated the flights just got more expensive- I had to pay another almost 300$!! Unbelievable

Thank you for reaching out to us and sharing your experience. We truly appreciate your feedback and want you to know that we take your concerns very seriously.Looking into your account you registered your child on his school trip after the Final Payment Due Date, the reason why we set this date is so that land and air accommodations for the entire group can be secured. When we receive a registration below that date we make all of the needed efforts to be able to find reservations, unfortunately, we no longer guarantee the same cost. As a result of the unique nature of our trips, we have a distinct booking process that differs from that of individual travellers. We make our bookings through the group desk and often operate with limited inventory, which means that we are subject to different terms, conditions and costs than those applicable to the general public. We have made land reservations for your child, however, the airline has imposed an additional fee of $479.00. In response to your inquiry, we have removed the $271.00 late add fee, which has resulted in a reduction of the total amount you need to pay to $208.00.Thank you for choosing WorldStrides. We appreciate your honest feedback and the trust you have placed in us. We hope to have the opportunity to serve you again in the future.